Operations Analyst 1

Job Description

Title or Role: Operations Analyst 1 Job Type: Full-time Job Location: Remote, India Shift: Evening or Night Company Overview: myKaarma is a highly integrated team of people who strive to streamline and make the customer experience of Automotive Dealerships frictionless and touchless. We believe in the science of evolution while challenging the status quo is a fundamental part of our DNA. Headquartered in Long Beach, CA, myKaarma is an end-to-end SaaS customer interaction and workflow platform for franchise automotive dealership service lanes and fixed operations departments. myKaarma’s solution includes an integrated suite of scheduling, interaction, communication, and payment tools that drive efficiencies for dealer service lanes and improved experiences for vehicle owners. Interviewer: How do you manage a severity level 1 incident? Operations Analyst: As an operation analyst, managing a severity level 1 incident requires immediate attention and swift action. The first step is to identify the root cause of the issue and then escalate it to the relevant teams for resolution. It’s also important to notify all stakeholders and follow the established incident management process. Role Description: We are looking for an Operations Analyst to join our team to champion a Customer-First approach, ensuring high service uptime across Cloud, Server, Network, Storage, and Database domains. Guided by the Working Backwards philosophy, design and fine-tune monitoring tools, focusing on customer needs. Collaborating globally with a TPS mindset—Think Big, Start Small, and Scale Quickly. If you thrive in a dynamic, customer-centric environment. The Operations Analyst will be responsible for the following: Monitoring of L1 Resources for all domains to cover and IT Environment (Cloud, Server, Network, Storage, and Database) and taking corrective action to ensure high service uptime. Evening OR night shift. Create / Setup monitoring Alerts & Dashboard. Design and develop infrastructure monitoring, reporting tools, and configuration management tools. Fine-tuning configuration to maintain the performance and functionality of the monitoring solutions in place. Prepare and maintain Documentation and reports, and provide follow-up status on identified tasks. Handle outage processes and escalations based on the standard procedure and Follow up with the different engineering teams on pending high-priority tickets. Skills and Qualifications: Graduate in Computer Science or related area. Good Communication Skills (Should be able to communicate with the US & Canada Team). 0-3 years of experience. Good knowledge of cloud providers like AWS, and GCP. Familiarity with the fundamentals of Linux scripting languages. Aware of configuration management tools like Ansible, Puppet, and Chef. Nice-to-haves Experience with monitoring systems like Prometheus and Grafana. Red Hat Certification. Knowledge of logging solutions such as Graylog. Total Rewards at myKaarma At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment : We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights. Health and Wellness : Comprehensive medical, life, and disability benefits. Time Off: Generous vacation time to recharge and balance life outside work. In-Office Perks: Work in an agile office space with perks like ping pong and foosball to unwind and connect and unlimited lunch, snacks or refreshments onsite. Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form . myKaarma participates in the E-Verify Program . Show more Show less