Operation Manager - (Facility Industry)

Overall Role Objective:

● The Operations Manager will play a crucial role in overseeing and optimizing the day-to-day activities. This position requires a strategic thinker with excellent leadership, organizational, and communication skills.

● The ideal candidate will be responsible for enhancing operational efficiency, implementing process improvements, and ensuring seamless collaboration between different departments to achieve

Key Responsibilities and Accountabilities of the role

Role 1. Operational Management:

● Oversee all operational activities within the FMS division, including maintenance, housekeeping, security, landscaping, and other facility management services.

● Establish and enforce operational policies, procedures, and standards to ensure consistent service delivery and adherence to quality and safety standards.

● Monitor operational performance metrics, analyse data, and implement improvements to enhance efficiency, productivity, and cost-effectiveness.

2. Client Relationship Management:

● Build and maintain strong relationships with key clients, understanding their needs, preferences, and expectations.

● Collaborate with the sales and client services teams to develop customized solutions, negotiate contracts, and ensure client satisfaction and retention.

● Address client inquiries, concerns, and escalations promptly, and implement corrective actions to resolve issues and maintain positive client relationships.

3. Business Development

● Identify and secure new clients.

● Develop sales strategies. ● Negotiate and close deals to secure new business.

● Conduct market research to identify new opportunities.

● Implement business development plans.

4. Financial Management:

● Develop and manage the annual budget for the FMS division, ensuring alignment with financial targets and business objectives.

● Monitor financial performance, analyse variances, and implement cost-saving measures to optimize profitability and resource utilization.

Educational Qualifications Any Graduate/ Hotel management Experience

Total Experience of 4+ years in operations Key Competencies

● Bachelor's degree in a relevant field; master’s degree is a plus.

● Proven experience in operations management or a related role.

● Strong leadership and decision-making skills.

● Exceptional communication and interpersonal skills.

● Analytical mindset with the ability to solve complex problems.

● Proficiency in using relevant software and tools.

Location :- Vapi, Gujarat

Salary :- 50k to 60k

Interested Candidates kindly share update resume

Email id :- hr@crestproperty.in