Company Description Crest Property Solutions Private Limited is a full-service property management company, a subsidiary of the Rustomjee Group based in Mumbai. Established in 2017, Crest manages a wide range of high-end residential and commercial assets, including integrated property management, F&B, and housekeeping services. Our team strives for exceptional customer service, continuously working to improve client satisfaction. We attract top talent from leading property management firms and five-star hotels. Our leasing experts help maximize returns on investments by efficiently managing vacancy risks. Role Description This is a full-time, on-site role located in Mumbai for a Guest Relationship Executive. The Guest Relationship Executive will be responsible for managing daily interactions with guests, handling guest inquiries and complaints, coordinating with the operations team to ensure seamless service delivery, and maintaining high standards of customer satisfaction. The role involves providing personalized attention to guests, ensuring prompt and efficient resolution of issues, and coordinating with various departments to deliver exceptional service. Qualifications Strong interpersonal and communication skills for managing guest interactions and addressing inquiries Customer service experience, preferably in hospitality or property management Ability to work effectively in a team and coordinate with different departments Problem-solving skills to handle guest complaints and ensure efficient resolution Excellent organizational skills and attention to detail Ability to work on-site in Mumbai and manage time efficiently in a dynamic environment Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred Location :- Worli Salary :- 35 to 45k Interested Candidates Kinldy share updated resume Email id :- hr@crestproperty.in Show more Show less

Job Title Operation Manager Location Head Office Reporting to Head Operations – PMS and Hospitality Section II: Job Purpose Overall Role Objective: The Operations Manager is responsible for overseeing multiple residential and commercial properties, ensuring seamless coordination and execution of core operations. This includes end-to-end management of staffing, deployment, attendance tracking, billing, client engagement, training, SOP adherence, audits, and technology adoption. The role requires strong collaboration with Property Managers (PMs), Assistant Property Managers (APMs), and cross-functional departments, acting as a critical link between on-site teams and the Head Office. Section III: Key Responsibilities and Accountabilities of the role Role Key Accountabilities 1. Operations Management · Ensure 100% adherence to SOPs at all managed sites. · Promote and monitor the consistent use of Crest View, Crest Connect, and La Circle applications. · Conduct regular operational reviews: o Weekly/fortnightly review meetings with PMs/APMs. o Property rounds post-review to assess ground-level implementation. · Organize monthly on-site staff briefings to boost morale and engagement. · Ensure timely and accurate submission of attendance records and billing documents. · Follow up on collections and outstanding payments to maintain healthy cash flows. · Achieve an average internal audit score of 90% or higher across all sites. · Support PMs/APMs in daily issue resolution and improve turnaround time. 2. Customer Satisfaction · Maintain and share a tracker of unresolved issues with client stakeholders monthly. · Foster professional relationships with society chairpersons, secretaries, and MC members to facilitate timely issue resolution. · Ensure a regular collection of customer feedback and work towards maintaining a minimum satisfaction score of >4 out of 5. · Proactively address escalations with diplomacy and urgency. 3. Liaison & Interdepartmental Coordination · Work with HR to manage employee grievances, conduct timely recruitment and ensure seamless onboarding. · Coordinate with Procurement for site-specific vendor needs, delivery follow-ups, and escalations. · Ensure periodic training sessions on-site; track participation and effectiveness. · Collaborate with the Finance team for billing queries, budget tracking, and petty cash requirements. · Drive alignment across departments and improve operational efficiency through feedback and escalation handling. Section IV: Knowledge, Experience & Skills Attitude A. Attitude & Mindset · High integrity and professional ethics · Punctual and dependable · Collaborative and approachable · Growth mindset and openness to learning · Strong ownership and accountability B. Key Competencies · Effective time and task management · Strategic delegation and team leadership · Conflict resolution and crisis handling · Analytical thinking and performance tracking · Strong interpersonal and communication skills · Excellent grooming and professional conduct · Comfortable with technology tools and platforms · Ability to have tough conversations and enforce accountability C. Qualifications & Experience · Bachelor’s degree in ElECTRICAL ENGINEER · 10–14 years of experience in operations, preferably in facility/property management or hospitality · Proven experience in leading teams across multiple locations/sites · Strong understanding of SOPs, audit processes, and operational compliance Key Personality Attributes (Skills) · Time and Task Management : Ability to prioritize effectively and manage multiple responsibilities across sites. · Effective Delegation : Empowers team members by assigning tasks clearly and monitoring execution. · Quick Decision-Making : Makes timely decisions, especially in high-pressure operational scenarios. · Problem Resolution : Proactively identifies issues and implements practical solutions. · Keen Listener and Negotiator : Actively listens to concerns and negotiates effectively to achieve win-win outcomes. · Professional Grooming and Conduct : Maintains a polished, respectful, and professional demeanor at all times. · Accountability Setting : Clearly defines roles and responsibilities, ensuring individuals are answerable for outcomes. · Conflict Management : Comfortable with difficult conversations and firm decision-making when necessary to uphold standards and performance. Show more Show less

Company Description Crest Property Solutions Private Limited is a full-service Property Management company and a subsidiary of the Rustomjee Group, based in Mumbai. Role Description The Senior Recruitment Executive will lead end-to-end recruitment processes for facility management roles, including technical, operational, and managerial positions. The role involves sourcing, screening, and selecting top talent to meet the company’s workforce needs while ensuring a seamless candidate experience. Qualifications Experience: Minimum of 6-8 years of recruitment experience, with at least 2 years in facility management or related industries (e.g., real estate, hospitality, or construction). Skills in Job Description Development and Hiring Strong Communication and Interviewing skills Proficiency in Recruiting Excellent organizational and time-management abilities Experience in the property management industry is a plus Bachelor’s degree in Human Resources, Business Administration, or related field Key Responsibilities Talent Acquisition : Develop and execute recruitment strategies to attract skilled candidates for roles such as facility managers, maintenance technicians, housekeeping staff, and administrative personnel. Sourcing : Utilize job boards, social media, networking, and industry-specific platforms to build a robust talent pipeline. Screening & Selection : Conduct resume screenings, interviews, and assessments to identify candidates who align with job requirements and company culture. Stakeholder Collaboration : Partner with hiring managers to understand staffing needs, create job descriptions, and set hiring timelines. Candidate Experience : Ensure a positive candidate experience from initial outreach to onboarding, maintaining clear and professional communication. Employer Branding : Promote the company’s values and opportunities through recruitment campaigns and online platforms. Data Management : Maintain accurate records of recruitment metrics, applicant tracking systems (ATS), and compliance with labor laws. Market Research : Stay updated on industry trends, salary benchmarks, and competitor hiring practices in facility management. Location :- Dadar Salary :- 40 to 50k Interested Candidate Can share updated resume Email id :- hr@crestproperty.in

Overall Role Objective: ● The Operations Manager will play a crucial role in overseeing and optimizing the day-to-day activities. This position requires a strategic thinker with excellent leadership, organizational, and communication skills. ● The ideal candidate will be responsible for enhancing operational efficiency, implementing process improvements, and ensuring seamless collaboration between different departments to achieve Key Responsibilities and Accountabilities of the role Role 1. Operational Management: ● Oversee all operational activities within the FMS division, including maintenance, housekeeping, security, landscaping, and other facility management services. ● Establish and enforce operational policies, procedures, and standards to ensure consistent service delivery and adherence to quality and safety standards. ● Monitor operational performance metrics, analyse data, and implement improvements to enhance efficiency, productivity, and cost-effectiveness. 2. Client Relationship Management: ● Build and maintain strong relationships with key clients, understanding their needs, preferences, and expectations. ● Collaborate with the sales and client services teams to develop customized solutions, negotiate contracts, and ensure client satisfaction and retention. ● Address client inquiries, concerns, and escalations promptly, and implement corrective actions to resolve issues and maintain positive client relationships. 3. Business Development ● Identify and secure new clients. ● Develop sales strategies. ● Negotiate and close deals to secure new business. ● Conduct market research to identify new opportunities. ● Implement business development plans. 4. Financial Management: ● Develop and manage the annual budget for the FMS division, ensuring alignment with financial targets and business objectives. ● Monitor financial performance, analyse variances, and implement cost-saving measures to optimize profitability and resource utilization. Educational Qualifications Any Graduate/ Hotel management Experience Total Experience of 4+ years in operations Key Competencies ● Bachelor's degree in a relevant field; master’s degree is a plus. ● Proven experience in operations management or a related role. ● Strong leadership and decision-making skills. ● Exceptional communication and interpersonal skills. ● Analytical mindset with the ability to solve complex problems. ● Proficiency in using relevant software and tools. Location :- Vapi, Gujarat Salary :- 50k to 60k Interested Candidates kindly share update resume Email id :- hr@crestproperty.in

Job Title F&B SME Location Head Office Reporting to Head of Operations – PMS & Hospitality Section II: Job Purpose Overall Role Objective : We are seeking a dedicated and experienced F&B professional to head our Food and Beverage hospitality vertical. The position needs to be able to curate and standardise the SOPs and customer experience across CECs, FMS and PMS sites. Section III: Key Responsibilities and Accountabilities of the role Role Operational Oversight : Manage day-to-day F&B operations across all sites, ensuring seamless service delivery, consistent quality, and adherence to brand standards. Staff Management : Recruit, train, and supervise staff across multiple locations, fostering a positive work environment and ensuring high performance. Conduct regular performance reviews and provide mentorship to develop team capabilities. Menu Development : Design and update menus that align with brand identity, customer preferences, and industry trends. Ensure consistency in menu execution across all sites. Inventory & Cost Control : Oversee inventory management, including forecasting, ordering, and stock rotation to minimize waste and optimize costs. Monitor budgets and financial performance for each site, ensuring profitability. Customer Experience : Engage with guests to gather feedback, resolve complaints, and implement improvements to enhance the dining experience. Maintain a customer-first culture across all locations. Compliance & Safety : Ensure all sites comply with food safety, hygiene, and alcohol service regulations (e.g., HACCP, Smart Serve, or local licensing requirements). Implement and enforce health and safety protocols. Multi-Site Coordination : Travel between locations to monitor operations, conduct site visits, and ensure consistency in service, quality, and brand presentation. Address site-specific challenges promptly. Vendor Management : Build and maintain relationships with suppliers, negotiate contracts, and secure cost-effective deals to support multi-site operations. Financial Reporting : Analyse sales data, track KPIs (e.g., revenue, food cost, labor cost), and provide regular reports to senior management. Forecast future needs and recommend strategies to improve profitability. Process Improvement : Identify underperforming areas through audits, guest feedback, and financial metrics. Implement strategic changes to enhance efficiency and guest satisfaction. Section IV: Knowledge, Experience & Skills Educational Qualifications & Experience Experience : Minimum of 3–5 years of experience in food and beverage management, with at least 2 years in a multi-site or high-volume setting. Experience in an SME environment is a plus. Education : Bachelor’s degree in hospitality management Technical Skills : Basic computer proficiency Soft Skills : Ø Strong leadership and team-building abilities to manage diverse teams across multiple locations. Ø Excellent communication and interpersonal skills for interacting with staff, guests, and vendors. Ø Exceptional organizational and time-management skills to handle multi-site responsibilities. Ø Problem-solving and decision-making skills to address operational challenges. Ø Customer-oriented mindset with a passion for delivering outstanding experience. Industry Knowledge : In-depth understanding of F&B industry trends, food safety regulations, and menu engineering. Physical Requirements : Ability to travel frequently between sites, stand for extended periods, and occasionally lift up to 40 pounds. Certifications : Food Handler Certification like HACCP Key Competencies Strong communication, teamwork, and problem-solving skills. Ability to work independently and meet deadlines.