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Manager, Information Development

0 years

0 Lacs

Pune Maharashtra India

Posted:5 days ago| Platform: Linkedin logo

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Skills Required

development teamwork support writing documentation drive management content collaboration engineering ux ai leadership usability consistency mentoring tooling controls metrics zones communication engagement strategies saas technology

Work Mode

On-site

Job Type

Full Time

Job Description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
We are seeking a dynamic and experienced Manager, Technical Writing to lead our documentation team. In this pivotal role, you will drive the creation and management of comprehensive, user-centric product documentation. You will be instrumental in ensuring our customers and internal teams have access to clear, concise, and high-quality content that enhances product adoption and user experience. This role requires close collaboration with product management, engineering, customer success, and UX teams to deliver impactful documentation in the rapidly evolving landscape of AI-driven technology.Responsibilities:
  • Strategic Leadership:
  • Develop and execute a strategic plan for technical documentation, aligning with organizational goals and ensuring usability for diverse audiences.
  • Establish and maintain documentation standards, templates, and processes to ensure consistency and quality across all deliverables.
  • Team Management & Mentorship:
  • Lead and mentor a team of technical writers, providing guidance, feedback, and professional development opportunities.
  • Provide guidance to technical writers, including mentoring on complex projects, reviewing high-impact content, and enabling team members to assume leadership in documentation initiatives.
  • Content Creation & Collaboration:
  • Collaborate with engineering, product, and other cross-functional teams to collect technical information and translate it into accurate, user-friendly documentation.
  • Manage multiple documentation projects simultaneously, ensuring deadlines are met without compromising quality.
  • Demonstrated experience incorporating AI tooling with controls to drive superior output and increased capacity.
  • Performance & Improvement:
  • Develop and monitor metrics to evaluate the impact of documentation, track team performance, and identify areas for improvement to ensure alignment with organizational growth and evolving technologies.
  • Stay updated on industry trends and tools to incorporate best practices in technical writing and documentation.
  • Global Collaboration: Experience working globally, across time zones to successfully drive deliverables on time to scope.
  • Qualifications:
    • Proven experience in leading and managing a technical writing team.
    • Strong leadership skills with the ability to inspire, guide, and develop a team.
    • Exceptional English written and verbal communication skills with a focus on clarity, accuracy, and user engagement.
    • Demonstrated ability to work collaboratively with technical and non-technical stakeholders.
    • Experience developing and implementing documentation standards and strategies at scale.
    • Strong organizational and project management skills with the ability to manage multiple priorities.
    • Familiarity with SaaS products, APIs, and cloud-based technologies preferred.
    • Demonstrated experience incorporating AI tooling with controls to drive superior output and increased capacity.
Desired Attributes:
  • Passion for technical writing, AI-driven technology, and enhancing user experiences.
  • Ability to thrive in a fast-paced, dynamic environment.
  • A proactive and results-oriented approach.

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