Good understanding of Linux systems • Knowledge of networking and cloud administration • Shell Scripting, HI and load balancer Familiar with hosting concepts -Cpanel, WHM, Plesk panel should be known • Quick learner with an interest in Hosting and server management • Experience in troubleshooting and solving technical problems in customer environment • Experience working on virtualized platforms such as solusVM, virtualizor, VMware, Hyper-V, KVM etc. will be added advantage • Ability to understand customer technical infrastructure and deploy solutions • Good communication and collaboration skills. Perform daily task and customer interaction • Perform Administration, Maintenance and Management of servers • Perform configuration and administrative activities such as backup, networking, time sync, user roles, Domain Integration, email configuration etc. • Product Policy Management and fine tuning • Perform checklists and health monitoring activities • Server/network administration & maintenance hosted in cloud as well as on-premises • Troubleshooting and resolving issues observed in Block Armour product deployments • Provide customer support • Engagement with client for implementing solutions.

KEY RESPONSIBILITIES:

Front-line support via live chat, helpdesk and telephones.
Install and configure the Cloud server.
Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
Demonstrating the ability to diagnose complex customer application issues and provide quick and accurate solutions.
Knowledge and understanding of software including database, spreadsheet, word processing and presentation packages.
Taking ownership of issues from identification through resolution.
Providing technical support for Level I issues via the helpdesk and the telephone.
Installing, configuring, and maintaining services such as Apache, MySQL, and Exim.
Assist Customers with data migration based on Account Managers approval.
Performs miscellaneous job-related duties as assigned.

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Linux Technical Support

Nashik, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

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Linux Technical Support