Lead Network Engineer

Job Description

Job Title: Lead Engineer – Enterprise Network Operations Department: Engineering and Operations Location: Mumbai Reporting: Associate Director Network Operations Job Type: Full Time Shift: Rotational Shift PRE-REQUISITES Technical expertise on all or either of the following platform Cisco catalyst and Nexus switching and wireless Arista switching HP/Aruba switching and wireless Meraki switching and wireless Mist wireless Infoblox DDI Strong troubleshooting skill sets Conceptually strong in the following switching and wireless technology HSRP/VRRP STP/VTP VSS/VPC Ether-Channels, Stacking of switches (IRF, Cisco Stack) Stand-alone AP, IAP, Flex-connects, Wireless bridge RESPONSIBILITIES Engineers who have a passion for providing outstanding customer service. 24x7 support of Enterprise Networks of large global clients that have a distributed LAN/Wireless/DDI setup Will be a part of a team of who are responsible for handling (switching/wireless/DDI) network operational/problem management issues. Ticket resolution - work and resolve trouble tickets, handle ticket escalation Queue Management - monitor ticket queue, ensure assignment/resolution and closure Create Method Of Procedure and/or Standard Operating Procedure document Plan and execute Change Management processes Performance Tuning of network devices and create Service Improvement Plans Plan and perform firmware upgrade Work with hardware/software vendors to resolve problems Train and mentor juniors Act as an SME SPOC for certain network products Interface with customer on calls and lead technical meetings Assist in Root Cause Analysis (RCA) Provide technical inputs for weekly/monthly customer service review reports Any additional task given to the incumbent from time-to-time based on business needs TRAINING AND CERTIFICATION Cisco certification and Aruba /Juniper certification will be added advantage EXPERIENCE Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment EDUCATION Bachelor in Engineering - Computers/Electronics/Communication or related field Graduate/Post Graduate in Science/Math/IT or related streams with relevant technology experience OTHER SKILLS Good communication skills - written as well as verbal Passion to work and learn new technology ITIL process awareness Show more Show less