Job Title: Lead Engineer – Enterprise Network Operations Department: Engineering and Operations Location: Mumbai Reporting: Associate Director Network Operations Job Type: Full Time Shift: Rotational Shift PRE-REQUISITES Technical expertise on all or either of the following platform Cisco catalyst and Nexus switching and wireless Arista switching HP/Aruba switching and wireless Meraki switching and wireless Mist wireless Infoblox DDI Strong troubleshooting skill sets Conceptually strong in the following switching and wireless technology HSRP/VRRP STP/VTP VSS/VPC Ether-Channels, Stacking of switches (IRF, Cisco Stack) Stand-alone AP, IAP, Flex-connects, Wireless bridge RESPONSIBILITIES Engineers who have a passion for providing outstanding customer service. 24x7 support of Enterprise Networks of large global clients that have a distributed LAN/Wireless/DDI setup Will be a part of a team of who are responsible for handling (switching/wireless/DDI) network operational/problem management issues. Ticket resolution - work and resolve trouble tickets, handle ticket escalation Queue Management - monitor ticket queue, ensure assignment/resolution and closure Create Method Of Procedure and/or Standard Operating Procedure document Plan and execute Change Management processes Performance Tuning of network devices and create Service Improvement Plans Plan and perform firmware upgrade Work with hardware/software vendors to resolve problems Train and mentor juniors Act as an SME SPOC for certain network products Interface with customer on calls and lead technical meetings Assist in Root Cause Analysis (RCA) Provide technical inputs for weekly/monthly customer service review reports Any additional task given to the incumbent from time-to-time based on business needs TRAINING AND CERTIFICATION Cisco certification and Aruba /Juniper certification will be added advantage EXPERIENCE Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment EDUCATION Bachelor in Engineering - Computers/Electronics/Communication or related field Graduate/Post Graduate in Science/Math/IT or related streams with relevant technology experience OTHER SKILLS Good communication skills - written as well as verbal Passion to work and learn new technology ITIL process awareness Show more Show less

Job Title: Lead Engineer – Security Operations Department: Engineering and Operations Location: Mumbai Reporting: Manager Security Operations Job Type: Full Time Shift: Rotational Shift PRE-REQUISITES Strong technical and subject matter expertise in at least four or more of the following security specialties: Firewall: Cisco, Palo Alto, Checkpoint, Fortinet, Zscaler, Barracuda VPN - IPSEC, SSL VPN: Ivanti, F5, Cisco, GlobalProtect NAC: Cisco ISE, Aruba ClearPass Unified Thread Management (UTM) SIEM products Qradar, Microsoft Sentinel etc. Load Balancers: F5 BigIP LTM/GTM, Citrix ADC Network Security (multi-vendor) experience. Cloud Infrastructure Mgmt.: Cloud stack, OpenStack, AWS, Azure, Netskope, PaloAlto Prisma Knowledge on scripting language like Python and automation Working knowledge and hands-on experience on Linux/Unix OS is desirable. Customer service experience preferably in a Global Operations Center environment Ticketing system knowledge Ability to workdays, evenings and weekends as required; 24x7 support in rotating shifts Flexibility with the ability to manage stressful situations and adapt to rapidly changing environments and requirements Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer pain Ability to work with Operations and Engineering on the priority of issues to resolve the urgent customer impacting issues first Aptitude and desire to learn advanced Network Security services. Creative, flexible thinker who is willing to take initiatives and share alternative solutions with peers and management Hands-on experience on Vulnerability Scanning, Penetration Testing Tools (Qualys, Nessus, Rapid7) Exceptional documentation and communication skills Ability to thrive in a fast paced, multi-cultural, customer-oriented environment MS Office proficiency RESPONSIBILITIES Incident Resolution Ticket resolution - work on trouble tickets, support the operation of advanced Network Security Services and take escalations Queue Management - keep a watch on queue and assign tickets Service Request - working on request for changes as per client requirements Perform the minor/major changes as per defined SoC process and work instructions Be a Subject Matter Expert (SME) on a few products Create Standard Operation Procedure Attend client calls and other technical meetings Assist in creation of Root Cause analysis (RCA) Security Performance Tuning Identify areas of Service Improvement Program (SIP) for key clients and reduce incidents Review code upgrade and test implement before rolling on to production Review documentation Recognize successful intrusions and compromises through review and analysis of relevant event detail information Review and update ROE on yearly basis Other Functions Work with hardware/software vendors to resolve problems Coordinate shifts and exchange handoff between various shifts Cross-train and mentor juniors Participate in various network and security related projects Perform other duties as assigned Any additional task given to the incumbent from time-to-time based on business needs TRAINING AND CERTIFICATION REQUIRED CCNA, CCSA, Fortinet NSE-4, PCNSE, CCIE, CEH EXPERIENCE Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment EDUCATION Bachelor in Engineering - Computers/Electronics/Communication or related field Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience TECHNICAL AND OTHER SKILLS Knowledge of ITIL, ISO27K, SOC 2 will be beneficial Show more Show less

Job Title: Lead Network Engineer - SD WAN Department: Engineering and Operations Location: Mumbai Reporting: Manager Operations Job Type: Full Time Shift: Rotational Shift PRE-REQUISITES Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP) Hands-on experience in MPLS, QoS and VoIP Hands-on experience for network troubleshooting in LAN/WAN environment Strong technical and subject matter expertise in at least one or more of the following specialties: Cisco GSR routers and switches like Catalyst 3560/3750/4948 Juniper MX series routers and switches EX4200 SDWAN – Silver Peak (Aruba/HP), Cisco Viptela, Fortinet Transmission technologies like Alcatel 7750SR-c12, Alcatel 7470, ADVA WAN Optimizers (Riverbed, Juniper, Citrix) Wireless Nexus Switches, VSS Knowledge on SDWAN technologies using Silver Peak (Aruba/HP), Viptela and Fortinet Knowledge of security technologies Knowledge on scripting languages like Python Excellent communications skills and must have worked with Global customers and global carriers Understanding and expertise on security products (Firewall/IPS/SIEM/SIM/IVE/SA/Proxy) and Linux Provide comprehensive maintenance plans for change management review and approval; implement according to the plan Manage and support MPLS backbone spanning across globe RESPONSIBILITIES Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling and providing network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support, as well as provides training to junior engineers. Support the operations of advanced IP network/security services; take escalations from Level 1 and Level 2 engineers and/or as directed by the Operations’ Managers Work experience in a fast-paced Network Operations environment Experience in remote troubleshooting and diagnosis of network connectivity issues Work with a variety of customers and vendors (technical as well as non-technical) Communicate technical jargon to non-technical people Receive calls from customers and work on trouble tickets to resolve customer-escalated network and security issues Work with Telecommunication Service Providers to resolve escalated circuit problems Perform complex changes on the network and security devices Work with hardware/software vendors to resolve problems Work in a rotating shift schedule Manage Global Operations Center shifts and exchange handoff between various shifts Manage daily work distribution for Global Operations Center Become an SME for a few priority customer accounts and be proactive to improve customer service Train and mentor juniors Participate in various Network and Security projects Participate in weekly/monthly/quarterly service review calls with customers Contribute in providing appropriate content for the weekly/monthly/quarterly service reports Any additional task given to the incumbent from time-to-time based on business needs TRAINING AND CERTIFICATION CCNA, CCNP, JCNIA, JNCIS, CCIE, JNCIP, JNCIE EXPERIENCE Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment EDUCATION Bachelor in Engineering - Computers/Electronics/Communication or related field Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience TECHNICAL AND OTHER SKILLS MS Office proficiency Aptitude and desire to learn advanced IP network services ITIL process awareness Show more Show less

Job Title: Lead Network Engineer - SD WAN Department: Engineering and Operations Location: Mumbai Reporting: Manager Operations Job Type: Full Time Shift: Rotational Shift PRE-REQUISITES Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP) Hands-on experience in MPLS, QoS and VoIP Hands-on experience for network troubleshooting in LAN/WAN environment Strong technical and subject matter expertise in at least one or more of the following specialties: Cisco GSR routers and switches like Catalyst 3560/3750/4948 Juniper MX series routers and switches EX4200 SDWAN – Silver Peak (Aruba/HP), Cisco Viptela, Fortinet Transmission technologies like Alcatel 7750SR-c12, Alcatel 7470, ADVA WAN Optimizers (Riverbed, Juniper, Citrix) Wireless Nexus Switches, VSS Knowledge on SDWAN technologies using Silver Peak (Aruba/HP), Viptela and Fortinet Knowledge of security technologies Knowledge on scripting languages like Python Excellent communications skills and must have worked with Global customers and global carriers Understanding and expertise on security products (Firewall/IPS/SIEM/SIM/IVE/SA/Proxy) and Linux Provide comprehensive maintenance plans for change management review and approval; implement according to the plan Manage and support MPLS backbone spanning across globe RESPONSIBILITIES Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling and providing network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support, as well as provides training to junior engineers. Support the operations of advanced IP network/security services; take escalations from Level 1 and Level 2 engineers and/or as directed by the Operations’ Managers Work experience in a fast-paced Network Operations environment Experience in remote troubleshooting and diagnosis of network connectivity issues Work with a variety of customers and vendors (technical as well as non-technical) Communicate technical jargon to non-technical people Receive calls from customers and work on trouble tickets to resolve customer-escalated network and security issues Work with Telecommunication Service Providers to resolve escalated circuit problems Perform complex changes on the network and security devices Work with hardware/software vendors to resolve problems Work in a rotating shift schedule Manage Global Operations Center shifts and exchange handoff between various shifts Manage daily work distribution for Global Operations Center Become an SME for a few priority customer accounts and be proactive to improve customer service Train and mentor juniors Participate in various Network and Security projects Participate in weekly/monthly/quarterly service review calls with customers Contribute in providing appropriate content for the weekly/monthly/quarterly service reports Any additional task given to the incumbent from time-to-time based on business needs TRAINING AND CERTIFICATION CCNA, CCNP, JCNIA, JNCIS, CCIE, JNCIP, JNCIE EXPERIENCE Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment EDUCATION Bachelor in Engineering - Computers/Electronics/Communication or related field Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience TECHNICAL AND OTHER SKILLS MS Office proficiency Aptitude and desire to learn advanced IP network services ITIL process awareness

Senior Manager – Security Operations JOB DESCRIPTION Job Title: Senior Manager – Security Operations Department: Engineering and Operations Location: Mumbai Reporting: Director, Global Security Operations Job Type: Full Time Shift: US Hours PRE-REQUISITES Passionate for security Hands-on experience with Security products and technology Strong people management skills Possess customer centric approach with empathy Managed Network Security support experience on global large-scale networks Strong communication, presentation and customer handling skills Ability to offer technical and experience-based advice to executives, colleagues and subordinates Proven ability on security automation Technical expertise in multi-vendor environment Firewall: Palo Alto, Fortinet, Checkpoint VPN: SSL VPN Global Protect, Cisco Anyconnect SASE: Zscaler ZIA, ZPA, ZDX, Palo Alto Prisma NAC: Aruba Clear Pass, Cisco ISE Load Balancers: F5 BigIP LTM/GTM, Juniper, Netscaler SIEM Experience on Cloud Infrastructure: Cloud stack, OpenStack, AWS, Azure and Scripting: PERL, Python or any other scripting language will be an added advantage. RESPONSIBILITIES Manage Security Operations Center 24x7 Security Device management for global enterprise large-scale customers Manage team of security engineers Handle Incident, Problem and Change Management as per ITIL framework Handle technical escalations Manage ticket queue, participate in Severity 1 and Severity 2 tickets, handle customer escalations Create Service Improvement Program Create and Present Root Cause Report for Security Incidents Act as point of contact for large clients Proactively identify risks and vulnerabilities for security devices and drive vulnerability remediation program Lead Patch Management process on all Security devices Act as lead for Security Incidents and owner for investigation as well as follow-up actions Build and Present weekly/monthly/quarterly performance reports and measurement metrics Design and execute security operations processes; identify and measure critical Security Operations metrics; and continually improve the efficiency of the Security Operations function Ensure asset compliance activities such as keeping track of licensing, support contracts, etc. Supervise Security Deployment activities, resource allocation and escalations Mentor and conduct training programs Create and present annual evaluations, performance development plans and KRAs Foster teamwork and show commitment to team objectives; promote collaboration and remove obstacles TRAINING AND CERTIFICATION PCNSA, PCNSE, CISSP, NSE4, CCIE Security, CEH EXPERIENCE Minimum 12 years of progressive, relevant experience and proven capability to work in a complex network environment EDUCATION Bachelor in Engineering - Computers/Electronics/Communication or related field Graduate/Post Graduate in Science/Math/IT or related streams with relevant technology experience

Job Title: Lead Engineer – Security Operations Department: Engineering and Operations Location: Mumbai Reporting: Manager Security Operations Job Type: Full Time Shift: Rotational Shift PRE-REQUISITES Strong technical and subject matter expertise in at least four or more of the following security specialties: Firewall: Cisco, Palo Alto, Checkpoint, Fortinet, Zscaler, Barracuda VPN - IPSEC, SSL VPN: Ivanti, F5, Cisco, GlobalProtect NAC: Cisco ISE, Aruba ClearPass Unified Thread Management (UTM) SIEM products Qradar, Microsoft Sentinel etc. Load Balancers: F5 BigIP LTM/GTM, Citrix ADC Network Security (multi-vendor) experience. Cloud Infrastructure Mgmt.: Cloud stack, OpenStack, AWS, Azure, Netskope, PaloAlto Prisma Knowledge on scripting language like Python and automation Working knowledge and hands-on experience on Linux/Unix OS is desirable. Customer service experience preferably in a Global Operations Center environment Ticketing system knowledge Ability to workdays, evenings and weekends as required; 24x7 support in rotating shifts Flexibility with the ability to manage stressful situations and adapt to rapidly changing environments and requirements Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer pain Ability to work with Operations and Engineering on the priority of issues to resolve the urgent customer impacting issues first Aptitude and desire to learn advanced Network Security services. Creative, flexible thinker who is willing to take initiatives and share alternative solutions with peers and management Hands-on experience on Vulnerability Scanning, Penetration Testing Tools (Qualys, Nessus, Rapid7) Exceptional documentation and communication skills Ability to thrive in a fast paced, multi-cultural, customer-oriented environment MS Office proficiency RESPONSIBILITIES Incident Resolution Ticket resolution - work on trouble tickets, support the operation of advanced Network Security Services and take escalations Queue Management - keep a watch on queue and assign tickets Service Request - working on request for changes as per client requirements Perform the minor/major changes as per defined SoC process and work instructions Be a Subject Matter Expert (SME) on a few products Create Standard Operation Procedure Attend client calls and other technical meetings Assist in creation of Root Cause analysis (RCA) Security Performance Tuning Identify areas of Service Improvement Program (SIP) for key clients and reduce incidents Review code upgrade and test implement before rolling on to production Review documentation Recognize successful intrusions and compromises through review and analysis of relevant event detail information Review and update ROE on yearly basis Other Functions Work with hardware/software vendors to resolve problems Coordinate shifts and exchange handoff between various shifts Cross-train and mentor juniors Participate in various network and security related projects Perform other duties as assigned Any additional task given to the incumbent from time-to-time based on business needs TRAINING AND CERTIFICATION REQUIRED CCNA, CCSA, Fortinet NSE-4, PCNSE, CCIE, CEH EXPERIENCE Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment EDUCATION Bachelor in Engineering - Computers/Electronics/Communication or related field Graduate/Post Graduate in Science/Math/IT or related streams with relevant technology experience TECHNICAL AND OTHER SKILLS Knowledge of ITIL, ISO27K, SOC 2 will be beneficial

Company Description NTT Global Networks, a business unit of NTT Group, is a leading managed network services provider specializing in software-defined WAN (SD-WAN), LAN, and Security managed services. The service portfolio is tailored to prioritize improved end-user experience, security for SaaS and Cloud, agility in deploying network connectivity, and increased visibility on network utilization. Role Description This is a full-time Lead Engineer Network Operations (SD-WAN) role located on-site in Mumbai. The Lead Engineer will be responsible to s upport the operations of advanced IP network/security services; take escalations from Level 1 and Level 2 engineers. Be an SME for a few priority customer accounts and be proactive to improve customer service. The incumbent is expected to have Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP). Hands-on experience in MPLS, QoS and VoIP. Hands-on experience for network troubleshooting in LAN/WAN environment. Knowledge on SDWAN technologies using Silver Peak (Aruba/HP), Viptela and Fortinet Qualifications Network Administration and Troubleshooting skills Network Engineering and Computer Network Operations expertise Strong understanding of Network Security Experience in managing software-defined WAN (SD-WAN) networks Certifications such as CCNA, CCNP, or equivalent Bachelor's degree in Computer Science, Information Technology, or related field Job Location Mumbai

Senior Engineer – Network Operations Job Title: Senior Engineer – Network Operations Department: Engineering and Operations Location: Mumbai Reporting: Manager Operations Job Type: Full Time Shift: Rotational Shift PRE-REQUISITES Hands-on troubleshooting experience in Enterprise LAN/WAN environment Strong technical subject matter expertise on the following: Cisco GSR routers and switches like Catalyst 3560/3750/4948 Juniper MX series routers and switches SDWAN – Silver Peak (Aruba/HP), Cisco Viptela, Fortinet Transmission technologies like Alcatel 7750SR-c12, Alcatel 7470, ADVA Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols Knowledge of MPLS, QoS and VoIP Knowledge on SDWAN technologies using Silver Peak (Aruba/HP), Viptela and Fortinet Knowledge of security technologies Knowledge on scripting languages like Python Excellent communications skills and must have worked with Global customers and global carriers RESPONSIBILITIES Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling and providing network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support, as well as provides training to junior engineers. Remote management and monitor Network Operations Support NOC 24x7 for large global clients that have a distributed LAN/WAN setup Provide Level 2 and Level 3 support for Incident Management/Ticket Resolution Create MOP/SOP and plan Change Management process Perform Performance Tuning of network devices and create SOPs Work with Telecommunication Service Providers to resolve escalated circuit problems Plan and perform upgrade of firmware Work with hardware/software vendors to resolve problems Train and mentor juniors Act as an SME SPOC for certain network products Provide technical inputs for weekly/monthly customer service review reports Any additional task given to the incumbent from time-to-time based on business needs TRAINING AND CERTIFICATION CCNA, CCNP, JCNIA, JNCIS, JNCIP EXPERIENCE Minimum 5 years of progressive, relevant experience and proven capability to work in a complex network environment EDUCATION Bachelor in Engineering - Computers/Electronics/Communication or related field Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience OTHER SKILLS Good communication skills - written as well as verbal Passion to work on core technology platform ITIL process awareness