About This Role
Wells Fargo is seeking a Lead Commercial Loan Servicing Representative.
In This Role, You Will
- Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects
- Research, respond to and resolve complex inquiries
- Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support
- Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit
- Support loan trading and assignments
- Prioritize work and provide day to day work leadership and mentorship to the support team
- Lead or contribute to customer issue resolutions that require coordination amongst various teams
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
- 6+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Extensive understanding of CMS loan documentsPossess thorough understanding of the CREFC guidelines and regulationsIn-depth understanding of CMS business cycleHave regular calls with all line of business; understand and articulate to the requirement from the stake holders for the smooth course of the processesIdentify risks and suggest robust control plansStrong process knowledge to resolve process related questions and issues from the team and reduce the queries going to the LOB.Generate systems queries of Loan Information, as when required/requestedComplete tasks that require the review of reports, system data, loan documentation, and other collateral or loan related informationPerform quality reviewer roles and responsibilities for multiple sub processesGood problem solving and analytical skillsTake a lead role in developing and implementing best practices.Exhibits detail-oriented skillsAnalyze complex data and make decision for final reconciliationAbility to communicate well with US counterparts and build relationship with business Partners.Able to conduct process trainings followed by coaching and mentoring trainees
Job Expectations
Uniform Commercial Code (UCC) is a process which involves in creating Lien on the properties. UCC filings are effective for every five years and filings are renewed until the maturity of the loan to sustain the lien on fixture and filings. Wells Fargo provides only the servicing of the loans from funding until loan payoff. UCC is nothing but, "Taking lien on fixtures & Filings" - There is always 1st lien by Wells Fargo. UCC team Verify UCC documents for the collateral and upload the information into the applications.University degree in Business or related disciplineExperience of 5+ years in commercial mortgage loan servicingExcellent communication - verbal and writtenWorking knowledge of MS Excel, MS Word MS AccessAbility to accurately process high volumes of work within established deadlinesAbility to adapt to changeFlexibility towards work on different processes/assignmentsWorking with teams and be an active participantExhibits a commitment to the companyAbility to set priorities, plan and organize workDemonstrates/maintains professional conduct under all circumstances Ability to conduct process trainings as when requiredAbility to work independently and generate MIS reports for the processTakes ownership for the responsibilitiesMotivates oneself and the team in achieving team goalsWorking from office all the business days
Posting End Date
30 Jul 2025
- Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants With Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment And Hiring Requirements
- Third-Party recordings are prohibited unless authorized by Wells Fargo.
- Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Reference Number
R-472046
