Lead - Cloud Security Engineer

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

As the Lead Cloud Security Engineer, you will be the primary driver for securing our AWS cloud ecosystem. You will architect, implement, and manage our cloud security framework, ensuring the protection of our infrastructure, applications, and data. This role requires a hands-on expert who can lead complex security initiatives, provide strategic consultation on secure architecture, and mentor engineers on security best practices to fortify our overall security posture.

Key Responsibilities:

• Cloud Security Strategy:

• Secure Architecture & Implementation:

• Automation & Policy as Code:

• Identity & Access Management (IAM):

• Compliance & Governance:

• Security Leadership:

Qualifications

Core Experience:

• 7-9 years

• Proven track record of designing, implementing, and managing security for a large-scale AWS environment.
  

• Hands-on experience in a DevOps, SRE, or SecDevOps role is highly preferred.
  

• Experience working in a global SaaS-based product environment is a significant plus.
  

Technical Proficiency (Required):

• Cloud Platform:

• Infrastructure as Code (IaC):

• Automation & Scripting:

• Container & Serverless Security:

• Operating Systems & Networking:

Security Expertise:

• Security Fundamentals:

• Identity & Data Security:

• Vulnerability Management:

Core Competencies:

• Problem-Solving:

• Leadership & Influence:

• Communication:

Preferred Skills & Experience:

• Published contributions to the security community (e.g., blog posts, open-source tools).
  

• Experience presenting at security conferences or industry events.
  

• Direct experience working with compliance, privacy, or IT audit functions.
  

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.