L2 Application Support Engineer – IMPS Switch Hot

Job Purpose

Level 2 application support

IMPS (Immediate Payment Service)

Key Responsibilities

• Real-Time Transaction Monitoring
• Monitor IMPS transactions via switch dashboards, logs, and alerts.
• Identify and act on transaction failures, timeouts, and reversal delays.
• Maintain uptime of IMPS routing components and ensure switch response SLAs.
• L2 Incident Resolution
• Triage issues escalated by L1 support (e.g., failed IMPS credit, customer complaints).
• Perform RCA and document fix steps for recurring issues.
• Escalate unresolved issues to L3/vendor support (e.g., FIS/M2P/NPCI integration partners).
• File & Message Flow Validation
• Monitor and validate NPCI interfaces, including file exchanges (returns, reconciliation, settlements).
• Validate ISO 8583 messages, and perform fixes for routing/table misconfigurations.
• Support switch updates such as bank BIN mapping, IFSC updates, and charge settings.
• System Integration Support
• Support CBS integration for debit/credit postings (e.g., Turing CBS, Finacle).
• Work with UPI, NEFT, and AEPS teams to ensure consistent IMPS routing and fallback behavior.
• Monitor middleware/API gateways where IMPS traffic is routed.
• Reports, Reconciliation & Compliance
• Assist in daily reconciliation of transactions with NPCI and core banking.
• Generate and verify MIS reports, transaction logs, and settlement files.
• Ensure audit readiness for IMPS-related data as per regulatory and internal controls.
  

Technical Skills

Area

Tools/Technologies

Soft Skills & Functional Knowledge

• Understanding of digital payment systems, IMPS routing logic, and transaction lifecycle.
• Strong analytical and problem-solving skills for real-time payments.
• Effective communicator with business users and technical teams (internal/external).
• Ability to work in high-pressure, real-time support environments.
  

Preferred Certifications

• NPCI IMPS Operations training (desirable)
• ITIL Foundation
• ISO 8583 protocol understanding
  

Work Schedule

• 24x7 rotational shifts with on-call support for high-value IMPS failures, cut-off periods, and settlement issues.