Key Account Executive Operations

Job Summary:

We are looking for a proactive and detail-oriented Key Account Executive – Operations to manage the end to-end operational activities for strategic clients. In this role, you will act as the primary operational liaison, ensuring smooth coordination, timely execution of logistics services, and a high standard of customer satisfaction. You will work closely with internal departments and external partners to ensure service excellence and continuous improvement.

Key Responsibilities:

1. Customer Support & Escalation Management

o Address and resolve customer inquiries and escalations via email and phone.

o Coordinate pickups and deliveries for major clients, ensuring timely and efficient service.

2. Operational Reporting & Performance Analysis

o Prepare and analyze service level performance reports, sales data, and reports on shortages, excesses, and damages to assess regional performance.

o Investigate and resolve issues related to Proof of Delivery (POD) discrepancies, including shortages, excesses, and damages.

3. Warehouse & Dispatch Coordination

o Collaborate with warehouse teams to address dispatch-related queries and complaints, ensuring smooth operations.

4. Vendor & Transportation Management

o Coordinate with vendors and vehicle owners to manage transportation logistics effectively.
o Ensure compliance with service agreements and maintain strong vendor relationships.

5. Operational Reviews & Communication

o Organize and lead conference calls for operational reviews, facilitating communication between departments.
o Monitor the Head Office operations team, reporting any issues or challenges to senior management.

6. Client Relationship Management

o Develop and maintain strong relationships with key clients and industry stakeholders.

o Collaborate with sales and customer service teams to ensure seamless onboarding and service delivery .

Qualifications: •

Bachelor’s degree in business, Logistics, Supply Chain Management, or related field.

• 4+ years of experience in Key Account Executive Operations or client servicing preferably in logistics.
• Strong understanding of logistics operations.
• Excellent communication, negotiation, and interpersonal skills.

• Proficient in CRM systems and MS Office (Excel, PowerPoint, Word).

• Ability to multitask and manage priorities in a fast-paced environment.

Preferred Skills:

• Experience with international logistics.

• Knowledge of Incoterms, trade compliance, and transportation regulations.

• Proficiency in additional languages (depending on regional needs).

What We Offer:

• Competitive salary and performance-based incentives.

• Professional development and growth opportunities.

• Dynamic and collaborative work environment.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

• Day shift

Language:

• English (Preferred)

Work Location: In person