IT Systems Engineer

Job Title: Systems Engineer

Department: Information Systems

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Job Summary : The Systems Engineer is responsible for the administration, and

troubleshooting of IT infrastructure, and other core enterprise information systems, including

planning, capacity management, patching, and reliability testing. The Systems Engineer has a

thorough knowledge of virtual system design, implementation and administration of virtualized

infrastructure, operating system hardening, user profile management, application

virtualization, and storage administration. The engineer also acts as a mentor to the ITSD team

and supports regional teams across subsidiaries. This role is a blend of technical proficiency,

analytical skills, and proactive problem-solving to maintain optimal uptime and service

delivery.

Main Responsibilities

▪ Conduct, analyze, recommend, and present performance and/or capacity analysis to assure

systems reliability for current and/or future use.

▪ Support day-to-day operations and technical issues related to IT systems, networking,

virtualization, and cloud platforms.

▪ Perform advanced troubleshooting, analysis, and maintenance on IT infrastructure

hardware/software.

▪ Prepare technical documentation of all implemented projects/systems and maintain the

documentation of existing IT infrastructure up to date.

▪ Participate in the DR activation of infrastructure and applications to carry out DR drills as per

procedures laid down in the Business Continuity Plan.

▪ Perform daily system monitoring, verifying the integrity and availability of all hardware,

server resources, systems, and key processes, reviewing system and application logs, and

verifying completion of scheduled jobs such as backups.

▪ Upgrade systems and processes as required for enhanced functionality and security issue

resolution.

▪ Provide technical expertise in researching, identifying, evaluating, and recommending new

technology solutions to optimize the IT infrastructure.

▪ Install, configure, and maintain core IT infrastructure components such as Virtual server

environment, Virtual desktop infrastructure, IP telephony systems, backup systems and

Microsoft/Unix/Linux servers.

▪ Ensure that all IT infrastructure components adhere to the company’s information security

policy and procedures.

▪ Support cloud migration and hybrid infrastructure initiatives

▪ Act as L2/L3 escalation for technical issues, collaborating with ITSD and regional teams.

Job Requirements

▪ Bachelor’s degree in IT.

A minimum of 5 years’ experience across Windows and Citrix infrastructure.

▪ Good knowledge of virtualization technologies.

▪ At least MCSA or Microsoft Certified Engineer.

▪ Familiarity with networking concepts

▪ Experience of backup and replication technologies

▪ Familiarity with system automation (Ansible, Puppet or equivalent) will be an advantage

▪ Experience with Azure and O365 platforms will be a definite advantage.

▪ Good knowledge of system and network monitoring

▪ Good communication, organizational and negotiation skills.

▪ Self-motivated, able to deliver consistent results through problem solving.

▪ Ability to work collaboratively with others and excellent team working skills.

▪ A high sense of responsibility and service ownership

▪ A can-do attitude.