IT Systems Engineer

As an IT Systems Engineer at One, you will play a crucial role in maintaining the Information Technology systems and processes of the company. Your responsibilities will include managing the helpdesk, on/offboarding procedures, developing self-service channels and tools, automating technological tasks, and overseeing SaaS services. You will also be involved in knowledge and content management, ensuring critical content is regularly updated, identifying opportunities for automation and self-service for internal customers, and leading projects to implement these solutions. Additionally, you will provide on-site assistance to Ones staff when technical issues arise. Your primary focus will be on ensuring the security of all IT operations. You will act as the triage and escalation point for IT service requests, troubleshoot and resolve technical issues related to hardware, software, and network systems, manage macOS and Windows endpoints, and ensure that proposed IT solutions prioritize user experience while being compliant and secure. Furthermore, you will collaborate with the IT & Security teams to develop and implement new technology solutions, maintain compliance with company policies and standards, and assist in the development and maintenance of IT policies and procedures. To be successful in this role, you should have at least 3 years of experience in IT infrastructure design, implementation, and maintenance, with a focus on cloud-based services and macOS endpoints. Strong knowledge of macOS and Windows management and deployment tools, excellent problem-solving skills, and the ability to communicate technical concepts to non-technical stakeholders are essential. Relevant certifications such as AWS Certified Solutions Architect, Security+, and/or Apple Certified Support Professional are a plus, as well as experience with AWS IAM and Okta Identity Engine. At One, you can expect a competitive salary, benefits effective from day one, early access to a high-growth fintech, generous stock option packages, employer Provident Fund contributions, comprehensive health insurance for you and your family, flexible time off programs, monthly transport allowance, work-from-home stipend, and a hybrid working model. One follows a flat titling structure to scale the company thoughtfully and avoid inequities. Internal titles are based on specific functional responsibilities and include additional descriptors for clarity. Inclusion and belonging are core values at One, ensuring that all employees are valued and respected within the organization.,