IT Specialist - Automation & AI

Position: IT Specialist - Automation & AI

Type: Full-Time | Remote

Experience Level: Mid to Senior Level

Reporting To: Head of IT

Role Overview:

The Automation & AI IT Specialist will be responsible for identifying, developing and deploying automation workflows and AI-powered solutions to streamline internal operations, improve user experience and support digital transformation efforts. This role will also coordinate with other group entities and internal departments to deliver collaborative projects.

Key responsibilities for the IT support role:

• Design, develop and maintain automation workflows using digital tools
• Develop and integrate AI-driven applications, including chatbots, NLP tools, content generation and smart analytics.
• Collaborate with cross-functional teams to identify automation and AI use cases and define solution architecture.
• Support integration between systems such as LMS (Moodle), CRM (Zoho, Salesforce), Microsoft 365 and third-party platforms.
• Work with APIs, data pipelines and scripts to automate reporting and data processes.
• Evaluate new AI tools and technologies for potential use cases.
• Document solutions, processes and best practices to ensure maintainability.
• Train and support internal users on deployed automation and AI tools.
• Coordinate with other group companies on shared initiatives and platforms.

Required Skills & Experience:

• 4+ years of hands-on experience in IT automation and AI projects.
• Proficiency in automation platforms (e.g., Power Automate, Zapier or equivalent platforms).
• Strong programming/scripting knowledge (e.g., Python, JavaScript etc).
• Experience with AI/ML tools or frameworks
• Understanding of RESTful APIs and integration concepts.
• Ability to work independently, manage time effectively and handle multiple projects.
• Excellent problem-solving, communication and documentation skills.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Engineering or related field.
• Experience in the education or training industry.
• Familiarity with LMS platforms (e.g., Moodle) and CRM tools (e.g., Zoho, Salesforce).
• Knowledge of data visualization tools is a plus.