IT Infrastructure Manager

Job Description

This automation initiative encompasses several key components: a) Hardware, which includes racks, cranes, conveyors, and guided vehicles; b) ASRS Controllers that oversee the operation of the hardware; and c) a Warehouse Management System (WMS) that serves as the interface between the ERP system and both the hardware and Warehouse Control System (WCS). To ensure the effective implementation of the WMS and WCS at the Kapurthala AMLF, it is essential to have a sufficient number of resources from the IT Team. This team will play a crucial role in providing IT infrastructure management, implementation, and support services throughout the various phases of the project. The detailed Scope of Work is outlined below. – § Execution of IT solutions in accordance with the sanctioned architecture § Management of ICML IT infrastructure and security § Oversight of high and medium-tier servers, routers, switches, firewalls, as well as storage and backup systems § Administration of network and systems § Management of wireless access points § Oversight of user access and asset lifecycle § Administration of Active Directory and patch management § Management of vendors and original equipment manufacturers § Ensuring compliance with information management policies and providing reports § Facilitation of IT audits Following is the summary of roles and role of the persons who will be engaged as part of project delivery. Role (IT Operation lead- IS1 / IS2 Grade) Key Areas · IT Infrastructure Oversight · Resource Allocation · User Administration · Compliance with IM Policies/ Reporting · Execution of IT solutions in accordance with the sanctioned architecture · ICML IT Infrastructure / Security Oversight · Management of High and Medium-End Servers, Routers, Switches, Firewalls, Storage, and Backup Systems · Network and System Oversight · Management of Wireless Access Points · User Access Oversight / Asset Lifecycle Management · Active Directory Management / Patch Oversight · Vendor and OEM Coordination Key Areas: · Overseeing the management of specific servers and networks to ensure uninterrupted operation. · Establishing new link connections and the requisite IT infrastructure at newly initiated project sites. · Ensuring data backup, access control, IT security, software licensing, and compliance with IM Policy and Central Guidelines to achieve 100% adherence. · Planning job responsibilities and delivering IT support services to users at project locations. · Managing IT budgeting (capital expenditures and revenue for hardware, software, administration, consumables, etc.), procurement processes, maintaining an efficient inventory, and engaging in discussions with the business regarding procurement needs. · Supervising daily operations to address escalations. · Facilitation of IT Audits · Comprehensive application support and resolution of all escalated issues · Tracking the progress of new implementations and reporting findings to the business and head office. · Monitoring incidents related to IT security. · Acting as the business liaison for IT requirements and discussions. · Overseeing e-waste management. · Managing the asset inventory. · Utilizing soft skills to effectively engage with user managers across various organizational levels. · Conducting inspections of the quality processes employed by IT implementation partners. · Facilitating IT audits. · Reviewing compliance with the IT Act (including electronic signatures, records, e-waste, etc.) and identifying any gaps. · Providing compliance reports to the head office in accordance with established procedures. · Overall management of the team. · Overseeing asset lifecycle management for both software and hardware. · Continuously offering feedback to enhance process efficiency. · Strategically planning for new requirements and the establishment of new locations. Show more Show less