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Information Technology Support Specialist

Information Technology Support Specialist

UST

2 years

0 Lacs

Bengaluru Karnataka India

Posted:15 hours ago| Platform:

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Skills Required

technology support software compliance mobile provisioning inventory patch management licensing reports documentation resolve jira servicenow communication analyze chat onboarding offboarding macos freshdesk tracking troubleshooting itil certification cybersecurity

Work Mode

Remote

Job Type

Full Time

Job Description

Job Summary:

IT Support Specialist

Key Responsibilities:

1. Hardware & Software Management

Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment.
Ensure timely provisioning and decommissioning of hardware and software assets.
Maintain up-to-date inventory of all IT hardware and software.
Assist with upgrades, patch management, and regular system maintenance.

2. License Management

Maintain accurate records of software licenses and renewals.
Monitor software usage to ensure compliance with licensing agreements.
Coordinate with vendors for new purchases, renewals, and audits.
Provide reports and documentation for internal and external compliance reviews.

3. Ticket Management

Respond to and resolve IT support tickets in a timely and professional manner.
Document issues, resolutions, and workarounds using the internal ticketing system (e.g., Jira, ServiceNow, Zendesk).
Escalate unresolved issues to the appropriate teams while maintaining communication with end users.
Analyze recurring issues to suggest improvements in processes or infrastructure.

4. User Support & Training

Provide technical support to end users via phone, email, chat, or in person.
Assist in onboarding/offboarding processes by preparing and revoking access as needed.
Educate users on IT policies and best practices.

Requirements:

Education:
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Experience:
1 –2 years of IT support experience with hands-on involvement in hardware/software and license/ticket management.

Skills:
Proficient in Windows and macOS environments.
Familiar with ITSM tools like ServiceNow, Freshdesk, Jira, etc.
Experience with Active Directory, Office 365, and basic networking.
Knowledge of asset tracking tools and software license compliance.
Strong troubleshooting and documentation skills.

Preferred Qualifications:

ITIL certification or familiarity with ITIL framework.
Experience with remote support tools (e.g., TeamViewer, AnyDesk).
Understanding of cybersecurity best practices.

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