Global IT Endpoint Engineer Manager

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

• Provide advanced investigative support for BCG’s standard applications and endpoints.
• Assist in the delivery of new technologies that support and delight the workforce.
• Perform monthly Microsoft patching for Windows endpoints using SCCM or Intune Autopatch, ensuring timely and compliant deployments.
• Lead efforts on Windows OS hardening by addressing security vulnerabilities reported by the InfoSec team and driving remediation across endpoints to achieve compliance with CIS benchmarks.
• Provide investigation and resolution for complex client-related incidents, including, but not limited to blue screens, application crashes, and performance optimization.
• Help define and implement standards and best practices.
  

What You'll Bring

• Expertise with modern Microsoft management solutions, e.g. Intune, Azure, Entra
• Proficiency in Windows operating systems internals, including understanding of memory management, I/O subsystems, CPU scheduling, and kernel-level components.
• Experienced with low level analytics tools such as Windows Performance Toolkit, Windbg, process monitor, driver verifier and enterprise diagnostic tools
• Experience working with cross-functional teams to identify performance requirements, define performance testing strategies, and implement performance improvements.
• Proficiency in scripting and automation using languages like PowerShell, Python, or batch scripting to automate performance testing, data collection, and analysis tasks.
• Proven track record of diagnosing and resolving performance issues in complex, distributed systems.
• Prior experience in a senior or lead role, with the ability to mentor junior team members and provide technical guidance.
• Deliver informative, well-organized demonstrations and data analysis.
• Provide support for ad-hoc analysis requests.
  

Who You'll Work With

You will work with team members globally supporting BCG’s user community. Flexible work hours will be required.

Additional info

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.