GESTC-Consultant-Account Management-Hyderabad

Consultant – Global Employer Services Technology Center

Deloitte Tax Services India Private Limited (“Deloitte Tax in India”) commenced operations in June 2004. Since then, nearly all of the Deloitte Tax LLP (“Deloitte Tax”) U.S. service lines and regions have obtained support services through Deloitte Tax in India.

We provide support through the tax transformation taking place in the marketplace. We offer a broad range of fully integrated tax services by combining technology and tax technical resources to uncover insights and smarter solutions for navigating an increasingly complex global environment.

We provide opportunities to transform tax operations using contemporary technologies in the market. Individuals work to transform their current state of tax to the next generation of tax functions. Are you ready to take the next step in your career to find new methods and processes to assist clients in improving their tax operations using new technologies? If the answer is “Yes,” come join Global Employer Services Technology Center (GESTC)

The Team

Organizations today are faced with an increasingly complex global talent landscape. The workforce is more agile, diversified and on demand, leading organizations to re-evaluate their talent models and how they deploy teams globally. An ever-changing geo-political landscape and new tax digital strategies create opportunities for Deloitte to ensure we provide innovative solutions to keep our clients compliant.

Global Employer Services (GES) is a market leading ~USD 1.3 billion business with a prestigious client portfolio delivering mobility, reward and compliance services enabled through technology solutions.

We are offering a unique opportunity to join our GES Technology team of ~200 professionals worldwide. This high performing, successful team creates innovative new technology products to enable GES services where you will have the platform to drive, influence and contribute to the success of our business.

Job purpose:

The Consultant will join a team responsible for delivering global mobility technology that are critical to the continued growth of the company. The ideal candidate should have at least three years of experience implementing and/or supporting applications and at least one year of prior experience in leading a team. Ideal candidate should have a background in the SDLC, requirements gathering, development, and documentation. The successful candidate will have a high level of attention to detail, the ability to prioritize appropriately, and multi-task in a dynamic environment. In this high-visibility role, strong written and verbal communication skills are essential.

Key job responsibilities:

• Consistently demonstrate customer service excellence and standard methodologies
• Responsible for: ownership of assigned issue support queries, maintaining SLA targets, and providing feedback to team members
• Resolve advanced issues or sophisticated requests from customers by providing timely follow-up and mentorship to the team
• Perform ongoing Q&A sessions with team members in effort to increase knowledge and improve troubleshooting techniques
• Coach new and existing team members on case quality evaluations and application software knowledge to ensure accuracy and to improve job knowledge
• Lead the team in completing internal User Acceptance Testing and other aspects in the software development life cycle
• Act as the first point of escalation for urgent production support issues in the region
• Other duties as assigned

Education/Background:

A Bachelor’s degree is required for this position.

Key skills desired

• Should be a strong team player
• Experience with the Software Development Life Cycle
• Minimum 3 years of experience supporting Applications/Systems
• Excellent problem-solving and critical-thinking skills
• Comfortable working in a dynamic team environment where projects, and deadlines often require multi-tasking and flexible work schedules
• Excellent written and oral communication skills with both internal and external clients
• A history of consistently meeting client expectations and project deadlines
• Ability to perform tasks with minimal supervision and manage projects from start to finish
• Experience with User Acceptance Testing, Use Cases and overall testing
• Working knowledge of relational databases
• Experience with supporting applications in the cloud a plus
• Experience with supporting API’s a plus