Gainsight Consultant - Data Analytics

Exp :

Location :

NP :

• Develop, design, test, promote and maintain the lifecycle of Gainsight Platform, including automation, creation of user-facing content, system administration, data integrations, and APIs
• Collaborate with cross-functional end-users to review and synthesize business requirements that impact Gainsight
• Implement and maintain Gainsight configurations, including Rules, Data Designer, Journey Orchestrator, and User/Data Management
• Work closely with cross-functional stakeholders to translate their needs into Gainsight functionalities, ensuring effective communication and collaboration
• Lead the design, implementation, and optimization of ThoughtSpot dashboards for performance and scalability
• Collaborate with teams to translate business needs into effective data models and visualizations
  

Basic Qualification

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience in BI or data analytics, with 2+ years working with Gainsight and ThoughtSpot
• Strong knowledge of data warehousing, data modeling, and SQL
• Experience with BI tools like Tableau or Power BI will be plus
• Knowledge of cloud platforms (AWS, Azure, GCP) will be plus
• Experience with agile methodologies and tools like Jira
  

• Gainsight Admin Configuration : Skilled in object setup, permissions, and user management within the Gainsight platform
• Rules Engine : Proficient in building and maintaining Bionic and Custom Rules for data processing and automation
• Data Designer : Experienced in creating data sets by merging, transforming, and aggregating data from multiple sources
• Journey Orchestrator (JO) : Ability to create personalized, automated customer engagement
  

• Scorecards 2.0 : Designed health score frameworks with automated and manual measures based on real-time data
• Success Plans & Objectives : Developed and implemented success plans with structured objectives, playbooks, and linked tasks
• Timeline & Activities : Configured custom activity types and promoted consistent
  

• Report Builder & Dashboards : Built advanced reports and dashboards for CS teams,
  

• CRM & Salesforce Integration : Integrated Gainsight with Salesforce and other systems using
  

• Gainsight PX (if applicable) : Tagged product features, created in-app engagements, and analyzed product usage trends for customer adoption insights