Job
Description
Hitha Neuro Rehabilitation(A Unit of Hitha Healthcare & Wellness Pvt. Ltd.) located atLB Nagar, Hyderabadis a well-regarded post-hospital rehab facility offering 24/7 care and a wide range of services. Operates a 30-bed post-hospital care unit with round-the-clock doctor support, nursing, physiotherapy, and housekeeping catered to brain stroke, RTA, paralysed, neuro, and head-injury patients. Overall,Hitha stands out as a1st neuro rehabilitation center in LB Nagar, with 5 years of experiencein combining clinical expertise, inpatient care, and continuous therapeutic support within a well-equipped facility.
1. Front Desk & Patient Reception Duties:
Greet and Wish all patients and family members with warmth, empathy, and professionalism upon arrival and departure.
Serve as the first point of contact, creating a calm and welcoming environment for patients undergoing long-term neurological care.
Manage the reception area to ensure it remains organized, clean, and patient-friendly.
2. Patient & Family Interaction:
Build Rapport: Establish a strong, trusting relationship with patient families through daily interaction, active listening, and emotional support.
Coordinate Counselling Sessions:
Schedule and follow up on family counselling sessions with clinical psychologists or rehab counsellors.
Record family concerns and communicate relevant feedback to the healthcare team.
Daily Updates: Provide non-clinical updates and basic therapy feedback to families as advised by the clinical team.
3. Billing & Revenue Collection Responsibilities:
Billing Entries:
Enter all services rendered (therapy sessions, consultations, diagnostics) into the billing system into the hospital billing software.
Ensure proper coding and verification with the respective departments.
Payment Follow-ups:
Track outstanding balances, generate payment reminders, and ensure timely collections.
Support families in understanding invoices, payment plans, and insurance coordination where applicable.
Daily Cash Handling:
Maintain logs of payments received via cash, card, UPI, or bank transfer.
Submit daily financial summaries to the accounts or admin team.
4. Cross-Functional Coordination:
Coordinate with multiple departments daily:
Physiotherapy, Occupational Therapy, Speech Therapy – track scheduled sessions and ensure they are billed.
Nursing & Medical Team – for patient status updates and emergency support.
Resolve interdepartmental issues or service delays by acting as the communication bridge between teams.
5. Revenue Monitoring & Performance Accountability:
Daily Revenue Tracking:
Monitor billed vs. unbilled services across all departments.
Reconcile therapy schedules with billing records to ensure 100% revenue capture.
Target-Based Responsibility:
Meet assigned daily/weekly revenue targets by ensuring full service billing and follow-ups.
Assist the operations team in identifying missed revenue opportunities to increase revenue.
Reporting:
Prepare and share daily revenue reports with the management team.
Highlight any service leakages, pending payments, or trends in patient payment behaviour.
6. Administrative Support:
Schedule patient and coordinate admissions/discharges/reviews.
Maintain patient files, registration forms, ID copies, and consent forms in an organized manner.
Ensure accurate and confidential data entry into the patient management system.
7. Soft Skills & Professional Conduct:
Practice empathy, patience, and effective communication—especially with families under emotional stress.
Maintain a courteous and calm attitude under pressure.
Uphold patient confidentiality and adhere to institutional protocols and data privacy regulations.
