Front Desk Receptionist

Key Responsibilities:

1. Front Office Management:

Greet and welcome clients, visitors, and vendors in a courteous and professional manner.

Manage the front desk and maintain a neat, organized reception area.

Answer incoming calls, take messages, and redirect them as needed.

Maintain the visitors register and issue visitor passes as per protocol.

Manage appointment schedules and inform relevant staff of client meetings.

2. Client Handling & Feedback:

Warmly greet clients during office visits and offer assistance.

Provide basic information about the companys services and direct inquiries to appropriate departments.

Regularly follow up with clients for feedback on service quality and satisfaction.

Document and share client feedback with the operations/management team for improvement.

Build positive relationships with clients through courteous interaction.

3. Administrative Support:

Handle day-to-day administrative tasks such as filing, scanning, photocopying, and maintaining office records.

Maintain and update employee attendance logs and coordinate with the HR department.

Track and manage inventory of office and pantry supplies.

Assist in preparing reports, letters, and official documentation.

Support internal communications and distribution of circulars, notices, etc.

Coordinate courier/dispatch of official documents.

4. Coordination Tasks:

Coordinate with field staff and security supervisors for routine updates and support.

Schedule and confirm meetings for internal departments and client discussions.

Assist in organizing company events, training sessions, or audits as needed.

5. Compliance & Confidentiality:

Ensure client and employee data confidentiality is maintained at all times.

Follow all company protocols, safety guidelines, and standard operating procedures.

Key Skills Required:

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Good organizational and multitasking abilities
• Proficiency in MS Office (Word, Excel, Outlook)
• Ability to handle sensitive information with discretion
• Fluency in English, Hindi, and regional language (as needed)