Fleet Operations Manager

Position: Fleet Operations Manager

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About HME Solutions

HME Solutions is a leading innovator in the global mining industry, specialising in the development of advanced Hardware, Technology, and SaaS-based Fleet Management Solutions (FMS) for heavy mining equipment (HME). Our flagship platform, FMS Live™, integrates cutting-edge GNSS machine guidance and automation technologies to drive productivity, precision, and efficiency in both surface and underground mining environments. 

Headquartered in Perth, Australia, with a large Software and Development team based in Hyderabad, HME Solutions is rapidly expanding into international markets to meet growing demand. As part of this growth, we are investing in a world-class administrative and technical support hub in Hyderabad, India—home to our software and infrastructure engineering teams. This office plays a critical role in supporting our global operations and driving innovation in mining technology. 

Role Overview

Fleet Operations Manager

The ideal candidate will have a background in mining engineering or operations, strong leadership skills, and experience managing both teams and customer relationships in fast-paced, high-impact environments. The role requires a combination of technical acumen, operational discipline, and strong communication—ideally in multiple languages. 

Key Responsibilities

• Lead day-to-day management of HME's fleet operations support team, including scheduling, site coordination, issue resolution, and performance oversight. 
• Serve as the primary operational contact for mining clients, ensuring delivery of high-quality support and alignment with contractual service levels. 
• Oversee deployment and optimisation of fleet management systems, machine guidance hardware, and real-time telemetry solutions across multiple mine sites. 
• Coordinate onboarding and training programs for operators, site engineers, and maintenance teams on the use of HME systems. 
• Monitor fleet KPIs, system performance, and operator compliance data using HME’s proprietary tools and dashboards. 
• Develop and maintain strong working relationships with mine site managers, OEM partners, and cross-functional internal teams. 
• Manage operational risk, compliance, and quality control processes in alignment with customer and internal standards. 
• Lead, mentor, and develop a high-performing team of fleet operations staff and technical field representatives. 
• Provide operational input into product development, configuration, and deployment planning to improve supportability and usability of HME solutions. 
• Travel to client sites as required to oversee key deployments and manage critical support escalations. 

Required Qualifications & Experience

• Bachelor's degree in mining engineering, Mechanical Engineering, or a related technical discipline. 
• Demonstrated experience in

  fleet operations, mine production support, or equipment performance monitoring

  . 
• 8+ years of total experience, with at least 3–4 years in a

  customer-facing operations or technical support leadership role, is preferred.

• Proven experience in

  managing field-based teams

  , support engineers, or site representatives in the mining sector. 
• Strong understanding of mining equipment (trucks, loaders, dozers, drill rigs), fleet utilisation, and operator behaviour monitoring. 
• Familiarity with fleet management systems, machine guidance platforms, or mine control room operations is highly desirable. 
• Multi-lingual capabilities are highly regarded (English required; other languages such as Arabic, Hindi, or regional languages are advantageous). 
• Excellent communication, conflict resolution, and stakeholder engagement skills. 

Preferred

• Prior experience working with technology vendors or system integrators in the mining or industrial sector. 
• Exposure to remote operations centres (ROC) or real-time fleet tracking environments. 
• Willingness to travel periodically to domestic and international mining operations. 

Why Join HME Solutions

• Be part of a fast-growing technology company supporting next-generation mining operations. 
• Lead a critical operations function with direct impact on customer satisfaction and mine productivity. 
• Work with cutting-edge mining technologies including AI-driven analytics, real-time data systems, and autonomous machine solutions. 
• Collaborate with global teams across engineering, support, and product innovation.