EUC (Director)

Role OverviewWe are seeking a visionary and highly experienced Director of End User Computing (EUC) to lead the global EUC strategy, delivery, and innovation across our enterprise. This role demands deep expertise in analytics-driven EUC operations, large-scale endpoint management, digital workplace transformation, and stakeholder engagement at the C-suite level.The ideal candidate will bring over two decades of progressive experience in EUC, with a demonstrated track record of leading global teams, transforming workplace technologies, and leveraging data-driven insights to enhance user experience, security, and productivity.🎯 Key Responsibilities🔹 Strategy & LeadershipDefine and execute the global EUC strategy, aligning with business objectives and IT transformation goals.Lead the modernization of digital workplace technologies, including M365, VDI, device lifecycle, endpoint security, and mobility.Drive initiatives to standardize and automate EUC services across regions and business units.Establish governance for EUC policies, compliance, and SLA/KPI metrics.🔹 Analytics & OptimizationDevelop and lead end-to-end EUC analytics programs to optimize performance, user behavior, incident patterns, and service quality.Leverage telemetry and real-time data to drive proactive support, predictive maintenance, and digital experience management (DEX).Use tools like Nexthink, Lakeside, SysTrack, or Microsoft Endpoint Analytics to build dashboards and insights.🔹 Global Operations ManagementOversee delivery of EUC services including Service Desk, Desktop Support, VDI, Collaboration Tools, and Mobile Device Management (MDM).Manage partnerships with global MSPs, hardware vendors, and software providers.Define global operational models (ITIL-based) and ensure high service reliability and cost efficiency.🔹 Security & ComplianceCollaborate with InfoSec to enforce endpoint security policies and Zero Trust principles.Ensure compliance with global regulations (GDPR, HIPAA, ISO 27001, etc.).Lead vulnerability management, patch compliance, and secure device onboarding.🔹 People & CultureManage and mentor global EUC teams across time zones.Foster a culture of innovation, accountability, and continuous improvement.Drive employee satisfaction through digital experience enhancements.

🛠️ Key Skills & Experience Required

20+ years in IT infrastructure with at least 10 years in EUC leadership roles.

Deep Hands-on And Strategic Expertise In

M365, Intune, SCCM, Azure ADWindows 10/11 lifecycle managementVirtual Desktop (Citrix, Azure Virtual Desktop, VMware Horizon)Endpoint Analytics and Digital Experience MonitoringProven experience managing global organizations (5,000+ users).Expertise in EUC analytics, data storytelling, and continuous improvement programs.Budget ownership and vendor management experience.ITIL, PMP, or relevant certifications preferred.Strong interpersonal, executive communication, and cross-cultural leadership skillsSkills: sccm,itil,end user research,data storytelling,digital experience monitoring,analytics,m365,compliance,pmp,management,digital,data,drive,workplace,windows 10/11 lifecycle management,end user computing,intune,azure ad,strategy,security,euc analytics,leadership,endpoint analytics,virtual desktop (citrix, azure virtual desktop, vmware horizon)