About The Role We are seeking a dynamic and skilled professional with strong experience in configuring and/or performing business analysis on large-scale Pricing, CRM (Salesforce, MS Dynamics), CPQ, or ERP implementations. This role demands a highly customer-focused individual who can act as a trusted advisor, providing exceptional service while building lasting client relationships. Key Responsibilities Collaborate with business stakeholders to gather and understand requirements for CRM, CPQ, or ERP implementations. Configure and/or guide the configuration of large-scale enterprise solutions. Perform detailed business analysis to translate customer requirements into functional specifications. Provide expertise and best practices for CRM, CPQ, Pricing, and ERP processes. Work closely with cross-functional teams including developers, testers, and project managers to ensure solutions meet business needs. Support integration activities involving web services (REST, SOAP) and manage data interchange formats such as XML and JSON. Maintain high levels of client satisfaction through excellent service, communication, and follow-up. Required Skills And Experience Proven experience configuring or analyzing business needs for large-scale Pricing, CRM (Salesforce, MS Dynamics), CPQ, or ERP implementations. Strong customer focus with excellent teamwork, integrity, and relationship-building abilities. Exceptional interpersonal and communication skills. Expertise in at least one of the following technical areas:SQL/PL-SQL/T-SQL and relational database management (Oracle, SQL Server) Web development (CSS, HTML, JavaScript) Programming languages (Java, C++/C#, Python, etc.) Web services and interfaces (REST, SOAP); working knowledge of XML and JSON Scripting languages and algorithm development Preferred Qualifications Certifications in Salesforce, MS Dynamics, CPQ tools, or ERP systems. Prior experience working in agile project delivery environments. Strong analytical, problem-solving, and organizational skills. Skills: c#,oracle,sql,soap,crm,skills,erp implementation project management,c++,salesforce,python,.net,javascript,sql server,erp,json,t-sql stored procedures,html,sql azure,servers,cpq,xml,pl-sql,building,t-sql,communication,css,erp implementations,business analysis,c,customer,java,ms dynamics,communication skills,rest,web,dynamics

Company Overview GiGa-Ops Global Solutions is a forward-thinking organization dedicated to delivering innovative solutions in the IT consulting sector. Our mission is to empower businesses through technology, enabling them to achieve operational excellence. We value integrity, customer satisfaction, and a culture of continuous improvement. We believe in fostering a collaborative environment that promotes professional growth and encourages contribution towards customer-driven outcomes. Role Responsibilities Analyze and understand client requirements related to SAP ISU billing processes. Should have around 6+ years of working experience in SAP ISU as a Techno-functional / functional expert, experience in S/4 Hana for utilities is preferred Expertise in ISU development in areas like Billing, device management or FICA Experience of working as Techno- functional lead in at-least 1 end to end SAP for utilities implementations Should have worked in at-least one S/4 HANA implementation as a consultant in customer facing role Excellent interpersonal and communication skills Well versed Architecture and solution nuances of S/4 HANA with good knowledge on SAP’s road mapImplement SAP ISU billing solutions per industry best practices.Design billing functional specifications for various business scenarios.Perform data migration activities to ensure seamless transition to SAP ISU.Develop comprehensive test plans and perform unit testing of billing functionalities.Facilitate user acceptance testing (UAT) sessions with stakeholders.Provide training and support to end-users for SAP ISU billing module.Document functional specifications, configurations, and business processes.Collaborate with technical teams to ensure effective integration with other SAP modules.Contribute to project management activities including scheduling and resource allocation.Identify and troubleshoot billing related issues promptly.Stay updated with SAP ISU enhancements and industry trends.Maintain knowledge repository for best practices and lessons learned.Participate in project meetings, providing insights and updates on billing projects.Drive process improvement initiatives to enhance billing accuracy and efficiency. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field.Minimum of 7-15 years of experience as an SAP ISU Billing Consultant.Strong understanding of SAP ISU functionality and billing processes.Proven experience with customer invoicing and billing operations.Experience in data migration projects with SAP ISU.Effective communication skills to liaise with stakeholders.Proficient in writing technical documentation and functional specs.Ability to work collaboratively in a team-oriented environment.Strong analytical and problem-solving skills.Experience with project management methodologies.Familiarity with testing methodologies and practices.Knowledge of relevant compliance and regulatory standards.Experience in handling multiple projects simultaneously.Attention to detail and organizational skills.Willingness to learn and adapt to new challenges.Exposure to SAP integration with other enterprise systems is a plus. Skills: fica,projects,sap,testing,project,isu,sap isu,customer,technical documentation,project management,user acceptance testing,process improvement,functional specifications,s/4 hana,communication skills,data migration,billing

Company Overview GiGa-Ops Global Solutions is a leading provider of innovative technology solutions, specializing in helping businesses leverage Salesforce for enhanced operational efficiency. Our mission is to empower clients through transformative technology that aligns with their strategic objectives. At GiGa-Ops, we value collaboration, integrity, and excellence, fostering a work culture that prioritizes professional growth and the well-being of our employees. Role Responsibilities Collaborate with stakeholders to gather and analyze business requirements. Should have more than 4 years of working experience in Utilities Should be proficient in Utilities business Should have over all understanding of pricing, quotation, billing and CRM business processes Experience of working as Salesforce functional consultant in leading at-least 2 end to end implementations. Excellent interpersonal and communication skills Well versed with Salesforce Architecture Should be able to convert business requirements in to business and technical design documents Able to run customer workshops, manage the requirement sessions and document them. Work with technical team to support the build. Support testing team Should be able to lead the functional teamDesign and configure Salesforce solutions tailored to meet client needs.Develop functional specifications and detailed design documents.Oversee the execution of Salesforce projects from inception to completion.Conduct workshops and training sessions for end-users.Implement data migration strategies to ensure seamless transition.Create and manage workflows, process builder, and validation rules.Ensure system integrity through thorough testing and quality assurance processes.Assist with user acceptance testing to validate solutions meet business needs.Provide ongoing support and optimization of Salesforce functionalities.Act as a liaison between technical teams and business stakeholders.Document system designs, processes, and training materials.Stay updated with Salesforce releases and functionality enhancements.Participate in continuous improvement initiatives to enhance solution delivery.Support change management processes within client organizations. Qualifications Bachelor’s degree in IT, Computer Science, or a related field.Minimum of 5-13 years of experience as a Salesforce Functional Consultant.Proven experience with Salesforce implementation and customization.Strong understanding of business processes and requirements gathering.Salesforce certifications (e.g., Administrator, Consultant) preferred.Experience with data migration tools and techniques.Hands-on knowledge of Salesforce features and functionalities.Excellent communication and interpersonal skills.Ability to work effectively in a team environment.Strong analytical and problem-solving skills.Experience with Agile project management methodologies.Familiarity with Apex, Visualforce, or Lightning components is a plus.Ability to manage multiple priorities and meet deadlines.Willingness to travel as needed for client engagements.Strong documentation and presentation skills. Skills: process builder,crm,lightning components,salesforce,requirements analysis,utilities business processes,agile methodologies,project management,apex,design,utilities,management,user acceptance testing,data migration,billing,functional architecture,design documents,utilities management,business requirements,communication,pricing and quotation,visualforce,user training,agile methodology,technical documentation,validation rules,workflows,business requirements gathering,salesforce architecture

Company Overview GiGa-Ops Global Solutions is a forward-thinking organization dedicated to delivering innovative solutions in the IT consulting sector. Our mission is to empower businesses through technology, enabling them to achieve operational excellence. We value integrity, customer satisfaction, and a culture of continuous improvement. We believe in fostering a collaborative environment that promotes professional growth and encourages contribution towards customer-driven outcomes. Role Responsibilities Analyze and understand client requirements related to SAP ISU billing processes. Should have around 6+ years of working experience in SAP ISU as a Techno-functional / functional expert, experience in S/4 Hana for utilities is preferred Expertise in ISU development in areas like Billing, device management or FICA Experience of working as Techno- functional lead in at-least 1 end to end SAP for utilities implementations Should have worked in at-least one S/4 HANA implementation as a consultant in customer facing role Excellent interpersonal and communication skills Well versed Architecture and solution nuances of S/4 HANA with good knowledge on SAP’s road mapImplement SAP ISU billing solutions per industry best practices.Design billing functional specifications for various business scenarios.Perform data migration activities to ensure seamless transition to SAP ISU.Develop comprehensive test plans and perform unit testing of billing functionalities.Facilitate user acceptance testing (UAT) sessions with stakeholders.Provide training and support to end-users for SAP ISU billing module.Document functional specifications, configurations, and business processes.Collaborate with technical teams to ensure effective integration with other SAP modules.Contribute to project management activities including scheduling and resource allocation.Identify and troubleshoot billing related issues promptly.Stay updated with SAP ISU enhancements and industry trends.Maintain knowledge repository for best practices and lessons learned.Participate in project meetings, providing insights and updates on billing projects.Drive process improvement initiatives to enhance billing accuracy and efficiency. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field.Minimum of 7-15 years of experience as an SAP ISU Billing Consultant.Strong understanding of SAP ISU functionality and billing processes.Proven experience with customer invoicing and billing operations.Experience in data migration projects with SAP ISU.Effective communication skills to liaise with stakeholders.Proficient in writing technical documentation and functional specs.Ability to work collaboratively in a team-oriented environment.Strong analytical and problem-solving skills.Experience with project management methodologies.Familiarity with testing methodologies and practices.Knowledge of relevant compliance and regulatory standards.Experience in handling multiple projects simultaneously.Attention to detail and organizational skills.Willingness to learn and adapt to new challenges.Exposure to SAP integration with other enterprise systems is a plus. Skills: fica,projects,sap,testing,project,isu,sap isu,customer,technical documentation,project management,user acceptance testing,process improvement,functional specifications,s/4 hana,communication skills,data migration,billing

Company Overview GiGa-Ops Global Solutions is a dynamic leader in providing comprehensive IT solutions. Our mission is to empower businesses through innovative technology and reliable services. We value integrity, collaboration, and excellence, fostering a culture that encourages creativity and growth. Join us on our vision to deliver top-notch IT solutions while enhancing organizational efficiency and value. Role Responsibilities Manage the end-to-end recruitment process for IT roles. Work closely with hiring managers to understand staffing needs and develop effective recruitment strategies. Source potential candidates through online channels, such as LinkedIn and job boards. Conduct interviews and assess candidates for technical and cultural fit. Create and maintain a strong talent pipeline for current and future hiring needs. Utilize applicant tracking systems to manage candidate information. Develop job descriptions and job postings that attract the right talent. Provide guidance and support to candidates throughout the recruitment process. Negotiate salary and job offers to close candidates. Conduct reference checks and background verification as needed. Stay updated on industry trends and best practices in recruitment. Collaborate with HR to improve recruitment processes continually. Work on employer branding initiatives to enhance the company’s visibility as an employer of choice. Monitor and report on recruitment metrics to assess effectiveness. Participate in job fairs and recruitment events to represent GiGa-Ops. Qualifications Bachelor's degree in Human Resources, Business Administration, or related field. Proven experience as an IT recruiter. Strong understanding of HR and recruitment processes. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment. Proficient in using recruitment software and tools. Strong analytical and problem-solving skills. Ability to manage multiple tasks and prioritize effectively. Experience in developing job descriptions and recruitment strategies. Knowledge of current employment legislation and best practices. Familiarity with social media recruiting. Strong negotiation skills for employment offers. Ability to build rapport with candidates and hiring managers. Experience in conducting behavioral and technical interviews. Knowledge of various sourcing techniques. Commitment to maintaining confidentiality and professionalism. Skills: communication skills,recruitment,recruitment software,applicant tracking systems,negotiation,branding,it,hr processes,problem-solving,employer branding,it recruitment,negotiation skills,analytical skills,hiring,sourcing techniques,behavioral interviewing,recruiter,time management,technical interviewing,talent acquisition,team collaboration Show more Show less

Company Overview GiGa-Ops Global Solutions is a forward-thinking company dedicated to leveraging technology to provide exceptional service and support to our clients. Our mission is to empower businesses through innovative solutions while fostering a culture of collaboration, integrity, and excellence. We believe in the power of teamwork and continuous learning, which drives us to exceed client expectations every day. Role Responsibilities Respond to incoming service requests via phone, email, and ticketing system. Diagnose and resolve technical issues related to hardware, software, and networking. Provide first-level support by troubleshooting problems with end-user devices. Monitor and manage service requests ensuring timely resolution. Log all incidents and service requests in the ticketing system accurately. Assist with the onboarding of new users and setup of their equipment. Maintain documentation for all support processes and knowledge sharing. Escalate unresolved issues to higher-level support teams. Conduct regular follow-ups with users to ensure satisfaction. Maintain a strong understanding of company systems and services. Provide training on basic technical issues to users as needed. Report on service request trends and identify potential areas for improvement. Participate in team meetings and contribute to service improvement initiatives. Ensure compliance with company policies and security protocols. Support IT projects as required. Qualifications Bachelor’s degree in Computer Science or related field. 0-5 years of experience in a service desk or technical support role. Strong understanding of ITIL best practices. Familiarity with Windows and Mac operating systems. Experience with remote desktop tools. Knowledge of networking fundamentals. Proficient in using ticketing systems (e.g., ServiceNow, Zendesk). Excellent verbal and written communication skills. Capability to work under pressure in a fast-paced environment. Ability to work on-site with flexibility in hours as needed. Customer-centric approach with a problem-solving mindset. Strong analytical skills for troubleshooting issues. Ability to prioritize tasks effectively. Team player with a collaborative spirit. Willingness to continuously learn and grow professionally. Skills: communication,customer support,time management,mac operating system,active listening,team collaboration,itil best practices,remote desktop tools,communication skills,ticketing systems,troubleshooting,networking fundamentals,networking,ticketing,analytical skills,incident management,windows operating system,computer science,problem solving,technical documentation Show more Show less

Company Overview GiGa-Ops Global Solutions is a forward-thinking technology company focused on delivering innovative solutions that drive efficiency and enhance user experience. Our mission is to empower businesses with cutting-edge technology and data-driven insights. We value collaboration, integrity, and continuous improvement in our pursuit of excellence. At GiGa-Ops, we foster a vibrant work culture where teamwork and creativity are encouraged, allowing us to push boundaries and achieve exceptional results. Position: Nexthink Specialist We are looking for a skilled Nexthink Specialist to join our team on-site in India. The ideal candidate will play a critical role in optimizing user experience and performance through data-driven insights provided by Nexthink. If you have a passion for technology and a proactive approach to problem-solving, we want to hear from you! Role Responsibilities Implement and manage the Nexthink platform to monitor user experience. Analyze data to identify trends and areas for improvement. Prepare detailed reports on user satisfaction and system performance. Collaborate with IT and other departments to resolve user issues. Educate teams on Nexthink capabilities and best practices. Perform troubleshooting for any Nexthink-related issues. Monitor application performance and user behavior. Provide insights to improve IT service delivery. Engage with stakeholders to understand their requirements. Facilitate training sessions for users on Nexthink tools. Maintain technical documentation related to Nexthink processes. Contribute to IT projects aimed at enhancing user experience. Ensure compliance with data protection regulations during data handling. Identify opportunities for process automation using Nexthink. Regularly review and optimize Nexthink configurations for performance. Qualifications Bachelor's degree in IT, Computer Science, or related field. Proven 6+ experience with Nexthink or similar monitoring tools. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Experience in performance monitoring and user experience analytics. Understanding of IT infrastructure and operations. Proficiency in data analysis and reporting tools. Cisco, Microsoft, or relevant IT certifications are a plus. Strong attention to detail and accuracy. Ability to manage multiple priorities and projects concurrently. Proficient in creating technical documentation. Experience in project management methodologies. Ability to work both independently and as part of a team. Strong customer service orientation. Familiarity with troubleshooting software and hardware issues. Willingness to continuously learn and adapt in a fast-paced environment. Skills: troubleshooting,nexthink,technology,skills,reporting tools,data analysis,user experience,performance monitoring,project management,data,user experience analytics,customer service,technical documentation,communication,ops,it Show more Show less

Company Overview GiGa-Ops Global Solutions is a forward-thinking technology company focused on delivering innovative solutions that drive efficiency and enhance user experience. Our mission is to empower businesses with cutting-edge technology and data-driven insights. We value collaboration, integrity, and continuous improvement in our pursuit of excellence. At GiGa-Ops, we foster a vibrant work culture where teamwork and creativity are encouraged, allowing us to push boundaries and achieve exceptional results. Position: Nexthink Specialist We are looking for a skilled Nexthink Specialist to join our team on-site in India. The ideal candidate will play a critical role in optimizing user experience and performance through data-driven insights provided by Nexthink. If you have a passion for technology and a proactive approach to problem-solving, we want to hear from you! Role Responsibilities Implement and manage the Nexthink platform to monitor user experience. Analyze data to identify trends and areas for improvement. Prepare detailed reports on user satisfaction and system performance. Collaborate with IT and other departments to resolve user issues. Educate teams on Nexthink capabilities and best practices. Perform troubleshooting for any Nexthink-related issues. Monitor application performance and user behavior. Provide insights to improve IT service delivery. Engage with stakeholders to understand their requirements. Facilitate training sessions for users on Nexthink tools. Maintain technical documentation related to Nexthink processes. Contribute to IT projects aimed at enhancing user experience. Ensure compliance with data protection regulations during data handling. Identify opportunities for process automation using Nexthink. Regularly review and optimize Nexthink configurations for performance. Qualifications Bachelor's degree in IT, Computer Science, or related field. Proven 6+ experience with Nexthink or similar monitoring tools. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Experience in performance monitoring and user experience analytics. Understanding of IT infrastructure and operations. Proficiency in data analysis and reporting tools. Cisco, Microsoft, or relevant IT certifications are a plus. Strong attention to detail and accuracy. Ability to manage multiple priorities and projects concurrently. Proficient in creating technical documentation. Experience in project management methodologies. Ability to work both independently and as part of a team. Strong customer service orientation. Familiarity with troubleshooting software and hardware issues. Willingness to continuously learn and adapt in a fast-paced environment. Skills: troubleshooting,nexthink,technology,skills,reporting tools,data analysis,user experience,performance monitoring,project management,data,user experience analytics,customer service,technical documentation,communication,ops,it Show more Show less

Company Overview GiGa-Ops Global Solutions is a forward-thinking technology company focused on delivering innovative solutions that drive efficiency and enhance user experience. Our mission is to empower businesses with cutting-edge technology and data-driven insights. We value collaboration, integrity, and continuous improvement in our pursuit of excellence. At GiGa-Ops, we foster a vibrant work culture where teamwork and creativity are encouraged, allowing us to push boundaries and achieve exceptional results. Position: Nexthink Specialist We are looking for a skilled Nexthink Specialist to join our team on-site in India. The ideal candidate will play a critical role in optimizing user experience and performance through data-driven insights provided by Nexthink. If you have a passion for technology and a proactive approach to problem-solving, we want to hear from you! Role Responsibilities Implement and manage the Nexthink platform to monitor user experience. Analyze data to identify trends and areas for improvement. Prepare detailed reports on user satisfaction and system performance. Collaborate with IT and other departments to resolve user issues. Educate teams on Nexthink capabilities and best practices. Perform troubleshooting for any Nexthink-related issues. Monitor application performance and user behavior. Provide insights to improve IT service delivery. Engage with stakeholders to understand their requirements. Facilitate training sessions for users on Nexthink tools. Maintain technical documentation related to Nexthink processes. Contribute to IT projects aimed at enhancing user experience. Ensure compliance with data protection regulations during data handling. Identify opportunities for process automation using Nexthink. Regularly review and optimize Nexthink configurations for performance. Qualifications Bachelor's degree in IT, Computer Science, or related field. Proven 6+ experience with Nexthink or similar monitoring tools. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Experience in performance monitoring and user experience analytics. Understanding of IT infrastructure and operations. Proficiency in data analysis and reporting tools. Cisco, Microsoft, or relevant IT certifications are a plus. Strong attention to detail and accuracy. Ability to manage multiple priorities and projects concurrently. Proficient in creating technical documentation. Experience in project management methodologies. Ability to work both independently and as part of a team. Strong customer service orientation. Familiarity with troubleshooting software and hardware issues. Willingness to continuously learn and adapt in a fast-paced environment. Skills: troubleshooting,nexthink,technology,skills,reporting tools,data analysis,user experience,performance monitoring,project management,data,user experience analytics,customer service,technical documentation,communication,ops,it Show more Show less

Company Overview GiGa-Ops Global Solutions is a leading provider of innovative IT solutions, dedicated to delivering top-notch services to our clients. Our mission is to empower businesses with cutting-edge technology and robust support systems. We prioritize customer satisfaction and foster a collaborative work environment that values expertise, integrity, and professional growth. We are committed to providing our team members with opportunities for personal development and career advancement while maintaining a culture of excellence and teamwork. Job Purpose Responsible for the daily operations of the Home Drives (H) and Share Folders (G, I) together with DSF management and global File Share infrastructure area, its delivery in accordance with customer Service Level Agreements and in line with industry best practice in support of on-going operations and projects. Support the OneDrive migrations and movements of data Act as a central point of contact within the File Servers migrations. Support migration to cloud technology and upgrades Windows 2003, 2008 Act as a central point of contact within the offshore area for Data Management for File Sharing and DSF links Help to define standards and policies for new and existing File Servers related technologies Provide 3rd level support for the File Services (FS) and have overview of supporting components (i.e. – AD, DFS, NetApp, Wintel, File Servers, etc.). Provide onboarding and trainings for 2nd level support Major Accountabilities Ensures that all supporting components of the service, including any associated SLAs, OLAs and UCs are aligned and managed as an integrated service. Monitors, reviews and reports performance against the SLA/OLA service and/or portfolio. Implementation and post-installation responsibilities include technical consulting to user community and providing solutions to software problems. Support and be responsible for defined system administration activities on an allocated/defined system or environment. Support and improve system environment and services (sizing). Write all related documentation aligned with the GIS documentation Provide input to Service Level Agreements definition. Design configuration and administration in support of on-going projects. Execute change management activities. Supports the File Share Offshore Improvement Activities and recommends areas of improvement. Qualifications Bachelor’s degree in Computer Science or related field. Proven experience as a System Administrator or in a similar role. Strong knowledge of file share services and OneDrive administration. Experience with Active Directory management. In-depth understanding of network security principles. Proficient in troubleshooting technical issues. Familiarity with backup and recovery solutions. Experience in providing user support and training. Ability to create and maintain detailed documentation. Strong analytical and problem-solving skills. Knowledge of scripting languages (e.g., PowerShell). Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with a focus on accuracy. Familiarity with cloud technologies and services. This position is based in India, and candidates should be prepared to work on-site to ensure seamless communication and collaboration with our teams. If you are a motivated individual with a passion for technology and a commitment to excellence, we encourage you to apply. Skills: backup solutions,file servers,file share services,active directory,backup and recovery solutions,one drive,components,customer,network security principles,active directory management,management,documentation,onedrive administration,scripting languages (e.g., powershell),system administration,communication,user support and training,network security,troubleshooting technical issues,cloud technologies,cloud Show more Show less

Company Overview GiGa-Ops Global Solutions is a leading provider of innovative IT solutions, dedicated to enhancing business operations through advanced technology. Our mission is to empower organizations by delivering efficient and scalable IT services that align with their strategic goals. We value teamwork, integrity, and a commitment to excellence, fostering a culture that encourages professional growth and collaboration. If you are passionate about technology and dedicated to client satisfaction, we invite you to join our dynamic team. Role Responsibilities Install, configure, and maintain printing equipment and software. Troubleshoot and resolve printer connectivity issues. Perform regular maintenance checks on all printing devices. Manage inventory of printer supplies and consumables. Assist users with printer-related queries and concerns. Document processes and maintain records of printer configurations. Provide technical support to end-users regarding printing tasks. Collaborate with IT teams to integrate printers into network systems. Conduct training sessions for staff on proper printing usage. Analyze printer performance and recommend improvements. Implement security measures to protect printing systems. Maintain compliance with company policies regarding print management. Coordinate with vendors for timely repair and maintenance services. Monitor printer usage and generate reports for management. Act as a liaison between users and technical teams for printer issues. Qualifications Bachelor’s degree in IT or related field. Proven experience as an IT Print Engineer or similar role. Strong knowledge of printer hardware and software. Familiarity with network configuration and protocols. Excellent troubleshooting and problem-solving skills. Experience with customer service and support roles. Ability to document processes clearly and accurately. Strong time management and organizational abilities. Attention to detail and proactive approach to work. Excellent communication skills, both written and verbal. Valid certification in IT-related disciplines is a plus. Ability to work independently and as part of a team. Flexibility to adapt to changing technologies. Hands-on experience with print management software. Willingness to learn new skills and technologies. Understanding of security practices in IT environments. Skills: teams,documentation,printer hardware,management,organizational skills,security,technical support,software installation,it,troubleshooting,problem solving,print management,print,customer service,maintenance,printing,security practices,printer software,network configuration,time management,problem-solving,print management software,communication Show more Show less

Company Overview GiGa-Ops Global Solutions is a leading provider of innovative IT solutions, dedicated to enhancing business operations through advanced technology. Our mission is to empower organizations by delivering efficient and scalable IT services that align with their strategic goals. We value teamwork, integrity, and a commitment to excellence, fostering a culture that encourages professional growth and collaboration. If you are passionate about technology and dedicated to client satisfaction, we invite you to join our dynamic team. Role Responsibilities Install, configure, and maintain printing equipment and software. Troubleshoot and resolve printer connectivity issues. Perform regular maintenance checks on all printing devices. Manage inventory of printer supplies and consumables. Assist users with printer-related queries and concerns. Document processes and maintain records of printer configurations. Provide technical support to end-users regarding printing tasks. Collaborate with IT teams to integrate printers into network systems. Conduct training sessions for staff on proper printing usage. Analyze printer performance and recommend improvements. Implement security measures to protect printing systems. Maintain compliance with company policies regarding print management. Coordinate with vendors for timely repair and maintenance services. Monitor printer usage and generate reports for management. Act as a liaison between users and technical teams for printer issues. Qualifications Bachelor’s degree in IT or related field. Proven experience as an IT Print Engineer or similar role. Strong knowledge of printer hardware and software. Familiarity with network configuration and protocols. Excellent troubleshooting and problem-solving skills. Experience with customer service and support roles. Ability to document processes clearly and accurately. Strong time management and organizational abilities. Attention to detail and proactive approach to work. Excellent communication skills, both written and verbal. Valid certification in IT-related disciplines is a plus. Ability to work independently and as part of a team. Flexibility to adapt to changing technologies. Hands-on experience with print management software. Willingness to learn new skills and technologies. Understanding of security practices in IT environments. Skills: teams,documentation,printer hardware,management,organizational skills,security,technical support,software installation,it,troubleshooting,problem solving,print management,print,customer service,maintenance,printing,security practices,printer software,network configuration,time management,problem-solving,print management software,communication Show more Show less

Company Overview GiGa-Ops Global Solutions is a leading provider of innovative IT solutions that empower businesses to maximise their performance and efficiency. Our mission is to deliver high-quality services and products that cater to the ever-evolving needs of our clients. At GiGa-Ops, we value integrity, innovation, and excellence. Our culture fosters collaboration, professionalism, and continuous improvement, making us a great place to work and grow. Role Responsibilities Requirements gathering from Customer Responsible for overall Plan and design of Nexthink Architecture Prepare Nexthink Implementation & Deployment Project & Execution Plan Responsible for managing Nexthink Appliance via Linux command line. Creation of Nexthink process documentations Responsible for preparing Nexthink test cases and Test execution Coordinate with Client SME for Nexthink Implementation, Testing and Deployment sign off Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies Envision, Plan & deploy Nexthink operational Configurations like Investigations, Alerts, Dashboards, Hierarchy, Services, categories etc.. Create scripts in powershell for Nexthink Act modules. Leading team of BAU consultants / engineers Provide technical guidance and coordination with onsite / offshore team Review Nexthink Engineering/Deployment project plan and progress Participate in program and project review meetings Coordination with BAU team for handover Responsible for overall reporting and technical documentation needs Qualifications Proven experience in desktop support roles, preferably in a corporate environment. Strong expertise with Nexthink and its functionalities. Proficient in troubleshooting hardware and software issues. Familiarity with Windows and Mac operating systems. Experience with ticketing systems and technical documentation. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Strong analytical and problem-solving skills. Basic knowledge of networking principles and configurations. Experience with software deployment and configuration management. Detail-oriented with a focus on accuracy and quality. Ability to work both independently and as part of a team. Technical certification (e.g., CompTIA A+, Microsoft Certification) is a plus. Willingness to learn new technologies and adapt to changing environments. Strong time management and organizational skills. Availability to work on-site in India. Skills: mac operating system,documentation,linux command line,customer support,powershell scripting,windows operating system,software deployment,it,operating systems,resolve,networking principles,software installation,nexthink,ticketing systems,configuration management,technical documentation,teams,problem-solving skills,time management,network configuration,team collaboration,desktop support,software,troubleshooting Show more Show less

Company Overview GiGa-Ops Global Solutions is a leading provider of innovative IT solutions that empower businesses to maximise their performance and efficiency. Our mission is to deliver high-quality services and products that cater to the ever-evolving needs of our clients. At GiGa-Ops, we value integrity, innovation, and excellence. Our culture fosters collaboration, professionalism, and continuous improvement, making us a great place to work and grow. Role Responsibilities Requirements gathering from Customer Responsible for overall Plan and design of Nexthink Architecture Prepare Nexthink Implementation & Deployment Project & Execution Plan Responsible for managing Nexthink Appliance via Linux command line. Creation of Nexthink process documentations Responsible for preparing Nexthink test cases and Test execution Coordinate with Client SME for Nexthink Implementation, Testing and Deployment sign off Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies Envision, Plan & deploy Nexthink operational Configurations like Investigations, Alerts, Dashboards, Hierarchy, Services, categories etc.. Create scripts in powershell for Nexthink Act modules. Leading team of BAU consultants / engineers Provide technical guidance and coordination with onsite / offshore team Review Nexthink Engineering/Deployment project plan and progress Participate in program and project review meetings Coordination with BAU team for handover Responsible for overall reporting and technical documentation needs Qualifications Proven experience in desktop support roles, preferably in a corporate environment. Strong expertise with Nexthink and its functionalities. Proficient in troubleshooting hardware and software issues. Familiarity with Windows and Mac operating systems. Experience with ticketing systems and technical documentation. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Strong analytical and problem-solving skills. Basic knowledge of networking principles and configurations. Experience with software deployment and configuration management. Detail-oriented with a focus on accuracy and quality. Ability to work both independently and as part of a team. Technical certification (e.g., CompTIA A+, Microsoft Certification) is a plus. Willingness to learn new technologies and adapt to changing environments. Strong time management and organizational skills. Availability to work on-site in India. Skills: mac operating system,documentation,linux command line,customer support,powershell scripting,windows operating system,software deployment,it,operating systems,resolve,networking principles,software installation,nexthink,ticketing systems,configuration management,technical documentation,teams,problem-solving skills,time management,network configuration,team collaboration,desktop support,software,troubleshooting Show more Show less

Location, Employment Type, and Shift Timings Location: Remote / India (with UK shift hours) Employment Type: Full-time Shift Timing: UK Business Hours Experience: 4+ years in UK IT Bench Sales & Recruitment Job Summary We are looking for a dynamic and well-connected UK IT Bench Sales & Recruiting Expert who can effectively place available consultants in contract positions within the UK market and handle end-to-end recruitment for direct clients and implementation partners. The ideal candidate should be experienced in understanding the UK contract market, have a strong network with preferred vendors, and be capable of handling complete recruitment lifecycle responsibilities. Key Responsibilities Bench Sales Market available consultants (Holders of Skilled Worker Visa, PSW, etc.) to UK-based clients, vendors, and partners. Build and maintain relationships with UK vendors, prime vendors, and direct clients. Track daily submissions, interview schedules, and consultant feedback. Negotiate rates and close deals on bench consultants. Recruitment End-to-end recruitment for contract and permanent IT roles in the UK. Source candidates from job boards (CV-Library, Reed, TotalJobs, etc.), LinkedIn, internal database. Screen and qualify candidates based on job requirements. Coordinate interviews, gather feedback, and close positions. Required Skills & Qualifications Minimum 4 years of hands-on experience in UK IT Bench Sales and Recruiting. Strong understanding of UK work authorization types (Skilled Worker Visa, ILR, British Citizen, etc.) Good knowledge of IR35 compliance. Expertise in UK tax terms – PAYE, Umbrella, Ltd. Proficient in using UK job portals and tools like Bullhorn, JobAdder, etc. Excellent negotiation and communication skills. Self-driven and target-oriented. Preferred Experience working with Tier 1 clients and large system integrators in the UK. Network of UK-based recruiters and vendor contacts. Prior experience in staffing across technologies: .Net, Java, DevOps, Cybersecurity, Data, etc. What We Offer Competitive salary + attractive incentive structure. Flexible and remote working option. Opportunity to work with an aggressive and growing UK staffing team. Performance bonuses and growth-oriented work culture. Skills: negotiation,authorization,sales,recruiting,uk tax terms,vendors,recruitment,uk it bench sales,uk work authorization types,market understanding,target orientation,communication,job portals usage,ir35 compliance Show more Show less

Job Summary We are seeking an experienced Intel vPro Technology Specialist for L2-L3 support with a strong background in enterprise endpoint management, remote troubleshooting, and hardware-based security features. The ideal candidate will have at least 10 years of experience in IT infrastructure support with deep expertise in Intel vPro platform technologies, including Intel AMT (Active Management Technology). This role involves working closely with global teams to ensure secure, efficient remote management and support for enterprise endpoints. Key Responsibilities Provide L2-L3 level support for Intel vPro platform and related technologies. Configure and maintain Intel AMT (Active Management Technology) for out-of-band management. Perform remote troubleshooting, diagnostics, and remediation using vPro capabilities. Work with SCCM, Intune, or other management tools to deploy and manage vPro-enabled devices. Create, test, and deploy vPro provisioning and configuration profiles (PKI and non-PKI environments). Collaborate with global IT teams on hardware lifecycle management, BIOS configuration, firmware updates, and endpoint security compliance. Document all technical procedures and contribute to internal knowledge bases. Interface with hardware vendors, Intel representatives, and internal stakeholders for vPro-related escalations and enhancements. Participate in endpoint hardening initiatives using Intel hardware security features (e.g., TPM, Secure Boot, etc.). Train and mentor junior staff on vPro and remote management technologies. Required Skills And Qualifications 10+ years of experience in IT Infrastructure / Endpoint Support roles. Hands-on expertise with Intel vPro Platform and Intel AMT technologies. Experience with out-of-band remote management, remote KVM, boot redirection, and IDE redirection. Proficiency in enterprise tools like Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or similar platforms. Strong understanding of network protocols, DNS/DHCP, and TLS/PKI environments. Familiarity with scripting (PowerShell or Python) for automation of provisioning tasks. Good knowledge of Windows OS internals, driver management, and BIOS/UEFI settings. Solid troubleshooting skills for both hardware and software issues. Understanding of enterprise security best practices. Excellent communication skills and ability to work in a global, cross-functional team environment. Preferred Qualifications Intel vPro / AMT certification or training. Experience in zero-touch provisioning and endpoint automation workflows. Familiarity with ITIL processes. Exposure to VMware Workspace ONE or similar UEM platforms. Knowledge of secure remote access tools and VPNs. Education Bachelor’s degree in Computer Science, Information Technology, Electronics, or related field. Relevant certifications (Intel, Microsoft, CompTIA, etc.) preferred. Skills: it,out-of-band remote management,windows os internals,microsoft,driver management,sccm,microsoft intune,enterprise,bios/uefi settings,intel,tls/pki,security,technology,troubleshooting,powershell,provisioning,communication skills,intel vpro platform,pki,intel amt,vpro,intune,remote troubleshooting,network protocols,endpoint protection,python,dns/dhcp,management,hardware security features Show more Show less

Company Overview GiGa-Ops Global Solutions is a dynamic and innovative organization dedicated to providing world-class IT services and solutions across various industries. We believe in leveraging technology to drive operational efficiency and enhance user experiences. Our mission is to empower businesses with cutting-edge solutions that foster growth and productivity. We value collaboration, integrity, and a commitment to excellence, creating a culture where talent thrives, and ideas are transformed into reality. Role Responsibilities Here’s a detailed job description for a Modern Workplace Services & Microsoft 365 Architect role, tailored for a senior-level candidate with 20+ years of experience and based in Bangalore: Job Title: Modern Workplace Services & Microsoft 365 Architect Location: Bangalore, India Experience: 20+ Years Job Type: Full-Time | Senior Leadership Position Department: IT Infrastructure & Cloud Services We are seeking a seasoned and visionary Modern Workplace Services & Microsoft 365 Architect with over 20 years of experience in End-User Computing (EUC), Microsoft 365, and Cloud Services. This strategic leadership role is responsible for defining and driving the technical architecture and roadmap for modern workplace solutions across the enterprise, including collaboration tools, endpoint management, identity, and security frameworks. The ideal candidate will bring deep domain expertise, transformation experience, and the ability to align technology with business outcomes. Key Responsibilities Modern Workplace Strategy & Architecture: Define and lead the enterprise strategy for Modern Workplace and Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Intune, and Viva. Own the end-to-end architecture and integration of workplace solutions with existing IT ecosystems. Provide architectural oversight on large-scale transformations, M&A integrations, or hybrid workplace implementations. End User Computing (EUC): Drive the modernization of the EUC landscape including Windows 10/11 lifecycle management, virtual desktop infrastructure (VDI), Autopilot, and application packaging/deployment. Oversee the design and standardization of device management practices leveraging tools like Microsoft Intune, SCCM (MECM), and AutoPilot. Cloud Services & Integration: Ensure seamless integration with Azure Active Directory, Conditional Access, Microsoft Defender, and other security/compliance tools. Collaborate with cloud architects to ensure workplace solutions align with broader Azure/cloud strategies and governance frameworks. Security & Compliance: Architect secure access and identity solutions including Zero Trust, MFA, DLP, and Information Protection. Work with compliance and legal teams to implement data governance, insider risk management, and auditing capabilities. Leadership & Governance: Lead cross-functional technical teams, mentor architects and engineers, and drive stakeholder alignment. Establish governance models for service performance, operational resilience, change management, and user adoption. ⸻ Required Skills & Qualifications Education: Bachelor’s/Master’s Degree in Computer Science, Engineering, or related field. Certifications: Microsoft Certified: Enterprise Administrator Expert, Microsoft 365 Certified: Modern Desktop Administrator Associate, TOGAF (preferred), Azure Architect Expert. Experience: 20+ years of IT experience, with at least 10+ years in architecture roles focused on EUC and Microsoft 365. Technical Expertise Deep hands-on and architectural experience with: Microsoft 365 Suite (Exchange Online, Teams, SharePoint, OneDrive, Intune) Windows 10/11, Azure AD, Group Policy, Conditional Access Device lifecycle management (Autopilot, SCCM/MECM, VDI) Security and compliance: Microsoft Defender, DLP, Purview Power Platform (Power Apps, Power Automate) – added advantage Experience with large-scale IT transformations and global rollouts. ⸻ Preferred Attributes Strong stakeholder engagement and executive communication skills. Proven track record of leading large enterprise programs and multi-vendor environments. Visionary leadership with the ability to anticipate future technology trends and guide organizational change. Hands-on experience working in global organizations with complex IT environments and regulatory landscapes. ⸻ Location Requirements: Candidate must be based in Bangalore or willing to relocate. Hybrid work model – with on-site leadership presence as needed. Skills: azure,teams,viva,end-user computing (euc),information protection,data loss prevention (dlp),enterprise,modern workplace strategy,governance models,technical support,intune,power platform,sharepoint,zero trust,multi-factor authentication (mfa),microsoft defender,management,microsoft 365,exchange online,leadership,azure active directory,autopilot,cloud,technical documentation,architecture,cloud services,sccm (mecm),virtual desktop infrastructure (vdi),project management,m365,troubleshooting,microsoft,onedrive,windows 10/11,team collaboration,conditional access Show more Show less

Job Description We are seeking a highly skilled and motivated Application Support & Project Delivery Engineer to join our IT team. This role is ideal for professionals who have proven expertise in supporting and delivering projects related to enterprise print environments. The successful candidate will have extensive experience in managing large-scale print fleets and delivering service excellence in complex IT infrastructures. The core focus of this role is twofold: providing Level 2/3 application support for enterprise print environments and leading or assisting in the delivery of print-related projects and initiatives . You will be a key player in ensuring the operational stability and continuous improvement of print services across large enterprise networks. Key Responsibilities Deliver Level 2 and Level 3 support for print management applications and services, ensuring minimal downtime and high-quality support across enterprise environments. Lead or collaborate on project delivery initiatives involving new print service implementations, upgrades, and migrations. Troubleshoot and resolve complex print-related issues, including server-level problems, print queue management, driver issues, and integration with third-party software solutions. Collaborate with vendors, hardware providers, and internal stakeholders to manage upgrades, troubleshoot escalations, and implement best practices. Manage and monitor the performance of large-scale print fleets (preferably more than 200 devices), ensuring consistent uptime and resolving systemic issues proactively. Maintain and update documentation including Standard Operating Procedures (SOPs), configuration guides, and technical documentation for internal use. Support audits and compliance processes by ensuring proper logging, change controls, and secure print operations. Required Skills & Experience A minimum of 8 years’ experience in IT support roles with at least 6 years focused on print infrastructure and application support. Proven track record of managing and maintaining large-scale print fleets (2000+ devices) in enterprise environments. Strong understanding of enterprise print management solutions, such as uniFLOW, PaperCut, HP Access Control, or similar platforms. Hands-on experience with print server management, print queue configurations, and troubleshooting user-specific and fleet-wide print issues. Experience in project coordination or delivery, preferably involving print infrastructure rollouts or upgrades. Knowledge of basic scripting (e.g., PowerShell, Batch scripts) for automation and log collection is highly desirable. Excellent interpersonal and communication skills to interact effectively with cross-functional teams, business users, and third-party vendors. Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced IT environment. Preferred Qualifications ITIL Foundation certification or knowledge of ITIL practices in incident, problem, and change management. Experience working in regulated environments with compliance and documentation requirements. This is a great opportunity for someone passionate about print infrastructure and IT support to contribute in a dynamic and evolving technology space. If you have the experience and drive to lead both operations and delivery, we encourage you to apply. Skills: troubleshooting,application,fleets,it,infrastructure,project delivery,management,print,print server management,project coordination,interpersonal skills,communication,print queue configuration,printer fleet management,application support,print management,migration,enterprise,scripting Show more Show less

Job Description We are seeking a highly skilled and motivated Application Support & Project Delivery Engineer to join our IT team. This role is ideal for professionals who have proven expertise in supporting and delivering projects related to enterprise print environments. The successful candidate will have extensive experience in managing large-scale print fleets and delivering service excellence in complex IT infrastructures. The core focus of this role is twofold: providing Level 2/3 application support for enterprise print environments and leading or assisting in the delivery of print-related projects and initiatives . You will be a key player in ensuring the operational stability and continuous improvement of print services across large enterprise networks. Key Responsibilities Deliver Level 2 and Level 3 support for print management applications and services, ensuring minimal downtime and high-quality support across enterprise environments. Lead or collaborate on project delivery initiatives involving new print service implementations, upgrades, and migrations. Troubleshoot and resolve complex print-related issues, including server-level problems, print queue management, driver issues, and integration with third-party software solutions. Collaborate with vendors, hardware providers, and internal stakeholders to manage upgrades, troubleshoot escalations, and implement best practices. Manage and monitor the performance of large-scale print fleets (preferably more than 200 devices), ensuring consistent uptime and resolving systemic issues proactively. Maintain and update documentation including Standard Operating Procedures (SOPs), configuration guides, and technical documentation for internal use. Support audits and compliance processes by ensuring proper logging, change controls, and secure print operations. Required Skills & Experience A minimum of 8 years’ experience in IT support roles with at least 6 years focused on print infrastructure and application support. Proven track record of managing and maintaining large-scale print fleets (2000+ devices) in enterprise environments. Strong understanding of enterprise print management solutions, such as uniFLOW, PaperCut, HP Access Control, or similar platforms. Hands-on experience with print server management, print queue configurations, and troubleshooting user-specific and fleet-wide print issues. Experience in project coordination or delivery, preferably involving print infrastructure rollouts or upgrades. Knowledge of basic scripting (e.g., PowerShell, Batch scripts) for automation and log collection is highly desirable. Excellent interpersonal and communication skills to interact effectively with cross-functional teams, business users, and third-party vendors. Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced IT environment. Preferred Qualifications ITIL Foundation certification or knowledge of ITIL practices in incident, problem, and change management. Experience working in regulated environments with compliance and documentation requirements. This is a great opportunity for someone passionate about print infrastructure and IT support to contribute in a dynamic and evolving technology space. If you have the experience and drive to lead both operations and delivery, we encourage you to apply. Skills: troubleshooting,application,fleets,it,infrastructure,project delivery,management,print,print server management,project coordination,interpersonal skills,communication,print queue configuration,printer fleet management,application support,print management,migration,enterprise,scripting Show more Show less

Company Overview GiGa-Ops Global Solutions is a dynamic and innovative company dedicated to providing top-notch operational solutions to our clients. Our mission is to streamline business processes and enhance operational efficiency through modern technologies and strategic insights. We value collaboration, integrity, and excellence in all we do, fostering a culture where employees are encouraged to share ideas and develop their skills. Join us on our journey to empower businesses globally! Role Responsibilities Identify and engage potential clients to promote GiGa-Ops services. Develop and maintain relationships with existing clients to ensure satisfaction. Conduct market research to identify trends and opportunities in the industry. Create and deliver sales presentations to prospective clients. Collaborate with the marketing team to develop strategies for lead generation. Manage the sales pipeline to track progress and forecast future sales. Conduct negotiations and finalize contracts with clients. Provide exceptional customer service by addressing client inquiries and resolving issues. Prepare and submit regular reports on sales performance and market conditions. Attend industry conferences and networking events to represent GiGa-Ops. Work with the product development team to relay client feedback and needs. Ensure compliance with company policies and procedures. Monitor competitors' activities and adjust strategies accordingly. Train and mentor junior business executives in best practices. Develop sales strategies to meet and exceed revenue targets. Qualifications Bachelor's degree in Business Administration or related field. Proven experience in sales or business development. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Excellent negotiation and closing skills. Familiarity with CRM software and sales forecasting tools. Detail-oriented with strong analytical abilities. Demonstrated ability to manage time effectively and prioritize tasks. Willingness to travel for client meetings and industry events. Understanding of digital marketing principles. Proficiency in Microsoft Office Suite. Knowledge of the industry trends and market dynamics. Ability to adapt to changing situations and client needs. Fluency in English; additional languages are a plus. Motivated self-starter with a positive attitude. Strong problem-solving skills to tackle challenges creatively. Skills: interpersonal skills,market research,ops,negotiation skills,team collaboration,problem-solving,analytical skills,sales forecasting,negotiation,customer service,time management,customer,crm software,collaboration,conferences,communication,business development,events,communication skills,sales strategies,analytical abilities,crm,digital marketing,sales,microsoft office suite,relationship building Show more Show less