96 Nexthink Jobs

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description We are seeking a strategic, customer-obsessed leader to manage and grow the Nexthink Library – a cornerstone of our customer value and market differentiation. This role is ideal for a visionary IT professional with deep operational expertise and a passion for translating complex industry challenges into elegant, impactful content solutions. You’ll lead a talented team that builds Nexthink extension packs – modular, ready-to-use solutions that help IT teams proactively address the most pressing workplace technology issues. This role is equal parts strategy, execution, product, and marketing – requiring someone who thrives in cross-functional environments and has a pulse on the evolving IT landscape. What You’ll Do Content Strategy & Roadmap: Own the vision and roadmap for Nexthink Library content. Continuously monitor industry trends, customer feedback, IT news, and competitor movements to identify high-impact solution areas. Rapidly respond to major industry events (e.g. vendor outages like Crowdstrike) by prioritizing relevant content packs. Balance and prioritize across a broad range of challenges (e.g. Green IT, VDI, Windows 11 migration) to deliver meaningful value to the IT community. Cross-Functional Collaboration: Work closely with Product Management to align with product capabilities and identify opportunities for no-code content-based solutions. Influence product development by advocating for features that unlock new, high-impact Library content. Partner with Product Marketing to prioritize packs that enhance competitive positioning and align with go-to-market initiatives. Co-create compelling narratives that amplify the value of each pack to customers and the broader market. Team Leadership & Execution: Manage and mentor a high-performing team of content creators and IT subject matter experts. Foster a culture of ownership, autonomy, and excellence. Continuously refine content creation and validation processes to ensure quality, visual polish, ease-of-use, and timely delivery. Use product analytics, customer feedback, and post-release data to guide iterative improvements. Qualifications IT Expertise: Significant experience in IT Service Delivery, End User Computing, or IT Operations, ideally in enterprise environments. Proven ability to lead service improvement and automation initiatives that enhance employee satisfaction and reduce IT costs. Strong understanding of IT infrastructure, endpoint management (e.g., Intune, JamF, SCCM) and identity platforms (e.g., AD, EntraID). Familiarity with Windows and Mac OS, cloud platforms (e.g., Microsoft 365, Azure, AWS, GSuite), scripting (e.g. PowerShell, Bash) and web literacy (e.g. JavaScript, CSS). Awareness of networking fundamentals (VPNs, IP networking, wireless protocols, IP tunneling, proxies). Interest in emerging technologies and trends shaping the future of IT service delivery – including AI (e.g., Copilot, ChatGPT), modern endpoint management, AIOps, and zero trust security. Strategic Leadership: Proven ability to synthesize insights across a wide range of IT topics; experience in consulting or customer-facing roles is a plus. Ability to quickly learn the Nexthink product and identify where content-based solutions can deliver value. Strong collaborator and internal networker who can partner with product managers, marketers, and customer-facing teams. Excellent customer engagement skills to identify evolving pain points and solution opportunities. People Management: Experience leading small teams and mentoring individuals to grow and operate autonomously. Ability to create scalable, efficient content development processes. Track record of fostering a positive team culture built on trust, accountability and innovation. Additional Information Why you’ll Love it Here Impact: Own a highly visible, strategic product area that directly drives customer satisfaction and business differentiation. Growth: Be part of a company scaling rapidly – with career opportunities that grow as fast as we do. Culture: Thrive in an environment that values innovation, collaboration, and pushing boundaries. Team: Collaborate with some of the brightest minds in digital employee experience, in a high-trust, high-autonomy team environment. Innovation: Work at the forefront of IT trends and help translate them into actionable solutions for global organizations. We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (Stock Options also included). 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. 📚 Free access to professional training platforms to explore your interests and enhance your skills. 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC. 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers. 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Job Summary We are seeking a Technical Lead with 3 to 7 years of experience in Change LifeCycle Management Incident Management and End User Tools such as Nexthink. The ideal candidate will have expertise in Service Desk Service Now Windows Networking and Desktop Support - Remote. Experience in the Food Services domain is essential. This hybrid role requires a proactive individual to manage technical operations efficiently during day shifts. Responsibilities Lead the technical team in managing Change LifeCycle processes to ensure seamless transitions and minimal disruptions. Oversee Incident Management to quickly resolve issues and maintain high service levels. Provide expert guidance on End User Tools like Nexthink to enhance user experience and system performance. Manage Service Desk operations to ensure timely and effective support for end users. Utilize Service Now for efficient tracking and resolution of service requests. Implement and maintain Windows systems to ensure optimal performance and security. Coordinate Networking tasks to ensure reliable and secure connectivity across the organization. Deliver Desktop Support remotely ensuring users have the necessary tools and resources to perform their duties. Collaborate with cross-functional teams to align technical solutions with business needs in the Food Services domain. Develop and implement strategies to improve technical support processes and outcomes. Monitor system performance and provide recommendations for improvements. Ensure compliance with company policies and industry regulations in all technical operations. Contribute to the companys purpose by enhancing technical infrastructure positively impacting service delivery and customer satisfaction. Qualifications Possess strong experience in Change LifeCycle Management and Incident Management. Demonstrate proficiency in End User Tools specifically Nexthink. Have a solid background in Service Desk operations and Service Now. Exhibit expertise in Windows systems and Networking. Show capability in providing Desktop Support remotely. Bring domain experience in Food Services. Adapt to a hybrid work model with a focus on day shifts.

Job Summary We are seeking a Systems Engineer with 1 to 4 years of experience to join our team in the food services domain. The ideal candidate will have expertise in Change LifeCycle Management Incident Management and End User Tools such as Nexthink. This hybrid role requires proficiency in Service Desk Service Now Windows Networking and Desktop Support - Remote. The position operates during the day shift with no travel required. Responsibilities Manage and oversee the Change LifeCycle Management process to ensure smooth transitions and minimal disruptions. Handle Incident Management by promptly addressing and resolving technical issues to maintain service continuity. Utilize End User Tools like Nexthink to monitor and enhance user experience and system performance. Provide support through the Service Desk ensuring timely and effective resolution of user queries and technical problems. Implement and maintain Service Now solutions to streamline IT service management processes. Administer Windows systems ensuring they are secure up-to-date and operating efficiently. Collaborate with networking teams to ensure robust and reliable network connectivity for all users. Deliver remote desktop support to resolve technical issues and improve user productivity. Work closely with the food services domain to understand specific IT needs and tailor solutions accordingly. Contribute to the development and implementation of IT policies and procedures to enhance operational efficiency. Engage in continuous learning to stay updated with the latest technologies and best practices in the industry. Communicate effectively with team members and stakeholders to ensure alignment and understanding of IT initiatives. Support hybrid work model by ensuring seamless integration of remote and on-site IT services. Qualifications Possess strong technical skills in Change LifeCycle Management Incident Management and End User Tools like Nexthink. Demonstrate proficiency in Service Desk operations and Service Now platform. Have a solid understanding of Windows systems and networking principles. Exhibit excellent problem-solving skills and the ability to work independently. Show experience in the food services domain understanding its unique IT requirements. Display strong communication skills and the ability to collaborate with diverse teams. Maintain a proactive approach to learning and adapting to new technologies.

Job Summary We are seeking a Technical Lead with 3 to 7 years of experience in Change LifeCycle Management Incident Management and End User Tools such as Nexthink. The ideal candidate will have expertise in Service Desk Service Now Windows Networking and Desktop Support - Remote. Experience in the Food Services domain is essential. This hybrid role requires a proactive individual to manage technical operations efficiently during day shifts. Responsibilities Lead the technical team in managing Change LifeCycle processes to ensure seamless transitions and minimal disruptions. Oversee Incident Management to quickly resolve issues and maintain high service levels. Provide expert guidance on End User Tools like Nexthink to enhance user experience and system performance. Manage Service Desk operations to ensure timely and effective support for end users. Utilize Service Now for efficient tracking and resolution of service requests. Implement and maintain Windows systems to ensure optimal performance and security. Coordinate Networking tasks to ensure reliable and secure connectivity across the organization. Deliver Desktop Support remotely ensuring users have the necessary tools and resources to perform their duties. Collaborate with cross-functional teams to align technical solutions with business needs in the Food Services domain. Develop and implement strategies to improve technical support processes and outcomes. Monitor system performance and provide recommendations for improvements. Ensure compliance with company policies and industry regulations in all technical operations. Contribute to the companys purpose by enhancing technical infrastructure positively impacting service delivery and customer satisfaction. Qualifications Possess strong experience in Change LifeCycle Management and Incident Management. Demonstrate proficiency in End User Tools specifically Nexthink. Have a solid background in Service Desk operations and Service Now. Exhibit expertise in Windows systems and Networking. Show capability in providing Desktop Support remotely. Bring domain experience in Food Services. Adapt to a hybrid work model with a focus on day shifts.

Job Summary We are seeking a Systems Engineer with 1 to 4 years of experience to join our team in the food services domain. The ideal candidate will have expertise in Change LifeCycle Management Incident Management and End User Tools such as Nexthink. This hybrid role requires proficiency in Service Desk Service Now Windows Networking and Desktop Support - Remote. The position operates during the day shift with no travel required. Responsibilities Manage and oversee the Change LifeCycle Management process to ensure smooth transitions and minimal disruptions. Handle Incident Management by promptly addressing and resolving technical issues to maintain service continuity. Utilize End User Tools like Nexthink to monitor and enhance user experience and system performance. Provide support through the Service Desk ensuring timely and effective resolution of user queries and technical problems. Implement and maintain Service Now solutions to streamline IT service management processes. Administer Windows systems ensuring they are secure up-to-date and operating efficiently. Collaborate with networking teams to ensure robust and reliable network connectivity for all users. Deliver remote desktop support to resolve technical issues and improve user productivity. Work closely with the food services domain to understand specific IT needs and tailor solutions accordingly. Contribute to the development and implementation of IT policies and procedures to enhance operational efficiency. Engage in continuous learning to stay updated with the latest technologies and best practices in the industry. Communicate effectively with team members and stakeholders to ensure alignment and understanding of IT initiatives. Support hybrid work model by ensuring seamless integration of remote and on-site IT services. Qualifications Possess strong technical skills in Change LifeCycle Management Incident Management and End User Tools like Nexthink. Demonstrate proficiency in Service Desk operations and Service Now platform. Have a solid understanding of Windows systems and networking principles. Exhibit excellent problem-solving skills and the ability to work independently. Show experience in the food services domain understanding its unique IT requirements. Display strong communication skills and the ability to collaborate with diverse teams. Maintain a proactive approach to learning and adapting to new technologies.

You are an experienced End User Computing Specialist with over 5 years of dedicated experience in End User Computing (EUC) and a deep passion for ensuring the peak performance, security, and efficiency of enterprise device environments across both Windows and macOS platforms. Your role is critical in managing and optimizing organizational devices, ensuring robust security, and proactive IT operations. As an End User Computing Specialist, you will be responsible for overseeing the comprehensive management of enterprise-level end-user devices, including deployment, configuration, and lifecycle management for both Windows and macOS environments. You will design and implement robust strategies for application patch management, conduct regular fleet health checkups, focus on performance optimization, drive stringent security compliance, develop insightful dashboards for reporting, and utilize data for proactive IT operations and troubleshooting support. You must have a minimum of 5+ years of hands-on experience in End User Computing (EUC) and enterprise device management. Proven expertise in managing large-scale Windows and macOS environments, extensive experience with Application Patch Management strategies and tools, and demonstrable experience with EUC management tools such as Nexthink, Axonius, JumpCloud, Automox, CyberArk EPM, and DataDog are essential. Strong understanding of device performance optimization, security best practices, data-driven dashboards, problem-solving skills, and excellent communication and collaboration abilities in a remote team environment are required for this role.,

The Digital Workplace Practice Head plays a crucial role in shaping and implementing the digital workplace strategy to enhance employee experiences through seamless technology integration. As a visionary leader, you will be responsible for driving presales and solutions for digital workplace initiatives, requiring a deep understanding of digital tools, collaboration platforms, and workplace trends. Your main responsibilities will include formulating and executing a comprehensive digital workplace strategy aligned with the company's objectives, leading a team in designing and managing digital workplace solutions, overseeing RFP and RFI processes, collaborating with cross-functional teams to identify digital workplace needs, and promoting the adoption of digital solutions for improved productivity and collaboration. It is essential to stay updated on industry trends and emerging technologies to enhance the digital workplace environment continually. Candidates for this role should have a Bachelor's degree in information technology, Business Administration, or related fields, with a preference for a Master's degree. Proven experience in leading digital workplace initiatives, strong knowledge of digital tools and collaboration platforms, excellent project management skills, outstanding communication and interpersonal skills, and the ability to leverage data for continuous improvement are key qualifications. Driving change and fostering innovation within the organization are also essential skills. In addition to the core responsibilities, the role will involve extensive experience in solution RFP response, end-to-end solutioning of digital workplace solutions, industry trend analysis, and alignment with future workplace strategy. Specific expertise in various technologies such as Modern Management, Microsoft Intune, SCCM, Mobile Device Management, DaaS, Field Services, DEX, Print Management Solutions, Remote support services, M365 services, Sharepoint, Email, and OneDrive is required. Experience in migration, VDI technologies, on-premises, and cloud-based solutions, as well as hands-on experience in responding to RFPs and building proposals, is crucial. Preferred skills include proficiency in Cloud Platform and Modern Workplace Transformation Services. The successful candidate should be competent in presenting solutions to global clients, possess excellent written and communication skills, and have a strong focus on building operating models for delivery and defining team roles for project execution.,

Role : End User Computing Specialist (Remote) We are actively seeking a highly skilled and experienced End User Computing Specialist to join our dynamic IT team. This is a fully remote role, critical to managing and optimizing our enterprise device environments across both Windows and macOS platforms. The ideal candidate will possess over 5 years of dedicated experience in End User Computing (EUC) and a passion for ensuring peak device performance, robust security, and proactive IT operations. About The Role As an End User Computing Specialist, you will be instrumental in maintaining the health, security, and efficiency of our organizational devices. You will leverage cutting-edge tools to monitor, manage, and secure our extensive fleet, and translate complex data into actionable insights for continuous improvement. Key Responsibilities End User Device Management : Oversee the comprehensive management of enterprise-level end-user devices, including deployment, configuration, and lifecycle management for both Windows and macOS environments. Application Patch Management : Design and implement robust strategies for application patch management, ensuring all software is up-to-date and vulnerabilities are promptly addressed. Fleet Health Checkups : Conduct regular and thorough fleet health checkups utilizing advanced tools such as Nexthink, Axonius, JumpCloud, Automox, CyberArk EPM, and DataDog to identify and remediate potential issues proactively. Performance Optimization : Focus on ensuring optimal device performance across the entire fleet, implementing measures to enhance user experience and productivity. Security Compliance : Drive and maintain stringent security compliance across all end-user -devices, adhering to industry best practices and internal policies. Dashboard Development & Reporting : Build insightful and actionable dashboards using data from various EUC tools to provide clear visibility into device health, performance, and security posture. Proactive IT Operations : Utilize data and insights to drive proactive IT operations, anticipating and addressing issues before they impact end-users. Troubleshooting & Support : Provide expert-level support and troubleshooting for complex end-user computing issues. Requirements Minimum of 5+ years of hands-on experience in End User Computing (EUC) and enterprise device management. Proven expertise in managing large-scale Windows and macOS environments. Extensive experience with Application Patch Management strategies and tools. Demonstrable experience with EUC management tools such as Nexthink, Axonius, JumpCloud, Automox, CyberArk EPM, and DataDog. Strong understanding of device performance optimization and security best practices. Ability to build and interpret data-driven dashboards for IT operational insights. Excellent problem-solving, analytical, and troubleshooting skills. Highly detail-oriented with a passion for optimizing end-user technology. Strong communication and interpersonal skills, with the ability to collaborate effectively in a remote team environment. (ref:hirist.tech)

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do: Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation /div Mandatory Skills: UxM - NexThink Experience : 5-8 Years.

Responsibilities: Hands-on Working experience of Intune, Application Packaging, Mobile Device Management, Image Management, Apple Device Management, Software distribution / Patching using SCCM, Digital Workplace Cloud management (Intune, Workspace 1, Jamf,) Good technical knowledge of DEX U/X Delivery(Nexthink, 1E Tachyon, Aternity), RPA Automation, ServiceNow Automation, Digital Workspace Orchestration and System Integration, scripting and using the same to automate the workload. Should be able to manage a team size of 20-30 Engineer. Good executive presence, ability to present and converse with senior leadership, C-Suite. Participate actively in the technology roadmap planning, leveraging input from Nexthink and other DEX data sources. retrieve, process, and analyze large amounts of DEX data to identify patterns which help organization to proactively resolve User experience issue. Requirements: Proven track record driving DWS team across an enterprise globally. Drive DEX outcomes, preferably with Nexthink. Strong understand of Enterprise IT, End User Services, PC, Mac, and Application workloads. Experience in UI/UX development, or the UI/UX feedback cycle. Experience Data Analysis, Data Modeling, and Data Gathering Processes. Strong motivation for complex challenges and learning new technologies. Mandatory Skills: EMM Intune. Experience: >10 YEARS.

Job Title: Associate Director – IT Infrastructure & Operations Location: Hyderabad, India Job Summary: GTO is seeking a highly motivated and experienced Associate Director of Infrastructure Operations to lead our dynamic and growing infrastructure team. This critical role is responsible for the reliable, secure, and efficient operation of our entire IT infrastructure, including network, servers, storage, cloud environments, and critical systems. The Associate Director will drive operational excellence, implement best practices, manage vendor relationships, and ensure the infrastructure supports the company's strategic objectives. This position requires strong technical acumen, exceptional leadership skills, and a proactive approach to problem-solving in a fast-paced environment. The Associate Director of Operations reports to Director of Operations. The primary responsibility to make sure the 99.99% availability is maintained across environment across 84 sites that are in different regions across the globe. The candidate must be willing to work on site 4 days a week in Hyderabad, during US EST time zone. Key Responsibilities: Leadership and Team Management: • Lead, mentor, and develop a team of infrastructure operations engineers and specialists. • Foster a collaborative, high-performing, and results-oriented team culture. • Set clear performance expectations, provide regular feedback, and conduct performance reviews. • Manage team schedules, on-call rotations, and ensure adequate staffing levels. • Identify training and development needs within the team. Infrastructure Operations and Maintenance: • Oversee the day-to-day operations, maintenance, and monitoring of all IT infrastructure components (servers, storage, network, firewalls, load balancers, etc.). • Ensure high availability, performance, and stability of critical systems and services. • Implement and enforce ITIL best practices for incident, problem, change, and configuration management. • Develop and maintain comprehensive documentation for infrastructure configurations, processes, and procedures. • Manage and optimize backup, recovery, and disaster recovery processes. • Collaborate with Design, Engineering, Capacity, Strategy, Security and Application teams Cloud Infrastructure Management: • Manage and optimize our cloud infrastructure (e.g., AWS, Azure, GCP) for performance, cost-efficiency, and security. • Implement and maintain cloud monitoring and alerting systems. • Ensure compliance with cloud security policies and best practices. Security and Compliance: • Collaborate with the security team to implement and maintain security policies and procedures for the infrastructure. • Ensure compliance with relevant industry regulations and standards (e.g., SOC 2, SOCr, NIST, RAP and PCI). • Participate in security audits and implement remediation plans. Collaboration and Communication: • Collaborate effectively with other IT teams (e.g., development, security, support) and business stakeholders. • Communicate clearly and concisely with technical and non-technical audiences regarding infrastructure status, incidents, and projects. • Participate in strategic planning and contribute to the development of IT roadmaps. Problem Solving and Incident Management: • Lead the resolution of complex infrastructure issues and outages. • Conduct root cause analysis and implement preventative measures. • Develop and maintain incident response plans. Continuous Improvement: • Identify opportunities for process improvement and automation within infrastructure operations. • Implement solutions to enhance efficiency, reliability, and scalability. • Stay current with emerging technologies and industry trends. Reporting & Strategic Insights • Deliver actionable dashboards and reports on device health, user experience, automation outcomes, and support KPIs. • Present EUX insights and strategy recommendations to IT leadership. Technical Expertise: • Strong technical expertise across a broad range of infrastructure technologies, including: • Server operating systems (Windows Server, Linux) • Networking (TCP/IP, DNS, DHCP, routing, switching, firewalls, VPN) • Storage solutions (EMC, iSilon, SAN, NAS) • Virtualization technologies (VMware, NSX) • Cloud platforms (AWS, Azure, GCP) – deep understanding of at least one is required. • Monitoring and alerting tools (e.g., SolarWinds, Nagios, SCOM, CloudWatch, Azure Monitor) • Automation tools (e.g., Ansible, Chef, Puppet, scripting languages like Python, PowerShell) • Collaboration tools (O365, Zoom, Teams) • Database management (Oracle, OCI, MsSQL, MySQL) • Oversee the deployment, maintenance, and innovation of core EUX platforms: JAMF, SCCM, Intune, Nexthink, Moveworks, and AI-based support tools. • Responsible for managing day to day operations and managing the floor operations of Technical Services, End User Client, End User Experience, Cross Functional Services • Manage lifecycle and standards for end-user hardware, peripherals, and operating systems across the enterprise. • Proven ability to lead and motivate technical teams. • Excellent problem-solving and analytical skills. Knowledge: • Working knowledge on managing Cloud operational support services (AWS and/ or GCP and/ or Azure and/ or SaaS) • Working knowledge of service monitoring tools such as: SolarWinds Orion, Microsoft System Center Operations Manager, and Nagios • Working knowledge of RedHat Linux, Windows, VMWare, EMC & NetApp Storage, Backups, and Cisco Networking devices • Working knowledge of ServiceNow and Alert Integrations • Working knowledge of Data Center Co-Location Services with heavy emphasis on monitoring • Working knowledge of Change and Production Control Frameworks as set forth in the ITILv.3 library Skills: • Ability to build, influence, lead and motivate effective teams towards end results • Ability to work effectively with all levels of staff, clients and other IT personnel • Ability to negotiate with customers to reach agreement on common goals and service levels • Ability to conduct thorough root cause analysis to resolve issues • Ability to create and present I&O information to executive management Experience: • Minimum 5 years of experience in a global 24/7 operations role • Experience in managing co-location relationships with heavy emphasis on Outsourcing relationships • Experience in Cloud technologies AWS and/ or GCP and/ or Azure • Experience in managing RedHat Linux, Windows, VMWare, EMC & NetApp Storage, Backups, and Cisco Networking devices • Experience in analysis of complex infrastructure problems • Strong interpersonal skills and the ability to effectively communicate with a wide range of stakeholders • Ability to gather data, compile information, and prepare reports for Executive Management • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. • Ability to provide technical guidance and leadership to professional personnel in area of expertise. • Ability to provide and drive data collection needs for various annual Corporate Audits: SOX, PCI, etc. • Strong understanding of ITIL principles and best practices. • Excellent communication (written and verbal) and interpersonal skills. • Experience in managing vendor relationships and budgets. • Knowledge of security best practices and compliance requirements. • Work with technology leadership team and assist with scheduled changes, maintenances and unplanned incidents • Coordinates and supports disaster recovery procedures and assists in the development of disaster recovery plans • Reviews historical data for trend analysis • Departmental Requirements • Available for all critical outages by driving the team to service restoration Qualifications: • Education: Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is preferred. • Experience: Minimum of 10 years of experience in (Insert function here) or a similar role, with at least 5 years of experience managing offshore technical teams. • Technical Skills: Strong understanding of software development, IT infrastructure, and project delivery methodologies. • Leadership Skills: Proven ability to lead and inspire technical teams, with excellent interpersonal and communication skills. • Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to addressing challenges. • Cultural Awareness: Ability to work effectively in a multicultural environment and manage teams across different time zones. Preferred Qualifications: • Experience working in a global organization with distributed teams. • Certification in (Insert function here) • Knowledge and Certifications in ITIL, Agile and DevOps practices. About Us: We are a leading organization committed to leveraging technology to drive business success. Our team is dedicated to innovation, collaboration, and delivering exceptional results. Join us and be a part of a dynamic and forward-thinking company. How to Apply: Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications.

Wipro Limited is a leading technology services and consulting company that is dedicated to developing innovative solutions to meet the complex digital transformation needs of its clients. With a comprehensive range of capabilities in consulting, design, engineering, and operations, Wipro helps clients achieve their most ambitious goals and establish sustainable, future-ready businesses. With a global workforce of over 230,000 employees and business partners in 65 countries, Wipro is committed to enabling its customers, colleagues, and communities to thrive in an ever-evolving world. For more information, please visit www.wipro.com. Responsibilities: - Hands-on experience with technologies such as Intune, Application Packaging, Mobile Device Management, Image Management, Apple Device Management, Software distribution / Patching using SCCM, and Digital Workplace Cloud management (Intune, Workspace 1, Jamf) - Strong technical knowledge of DEX U/X Delivery including Nexthink, 1E Tachyon, Aternity, RPA Automation, ServiceNow Automation, Digital Workspace Orchestration, and System Integration - Proficiency in scripting and utilizing automation to streamline workload processes - Ability to lead and manage a team of 20-30 Engineers - Strong executive presence with the capability to engage with senior leadership and C-Suite - Actively participate in technology roadmap planning by utilizing insights from Nexthink and other DEX data sources - Analyze and interpret large volumes of DEX data to identify patterns that facilitate proactive resolution of user experience issues Requirements: - Proven track record in driving DWS team initiatives on a global scale, ideally with Nexthink - Thorough understanding of Enterprise IT, End User Services, PC, Mac, and Application workloads - Experience in UI/UX development or the UI/UX feedback cycle - Proficiency in Data Analysis, Data Modeling, and Data Gathering Processes - Strong motivation to tackle complex challenges and continuously learn about new technologies Mandatory Skills: EMM Intune Experience: Over 10 years Join Wipro to be a part of our journey to reinvent the future. As we strive to build a modern Wipro, we are seeking individuals who are driven by the spirit of reinvention - of themselves, their careers, and their skills. We are committed to evolving our business and industry to adapt to the changing world around us. Come be a part of a purpose-driven organization that empowers you to shape your own reinvention. Realize your ambitions at Wipro, where applications from individuals with disabilities are encouraged.,

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Windows Endpoint Management Administrator The Endpoint Administrator is responsible for the stability, compliance, and performance of enterprise Windows endpoints. This role ensures Windows endpoint agents and operating environments are maintained, secured, and monitored. Responsibilities span from configuration and reporting to application creation, support, certificate management, compliance management, patch management and other security operations. A strong working knowledge windows troubleshooting is essential for diagnostics, and platform control. What you'll do: Serve as an escalation point for frontline support related to endpoint health and Windows laptop troubleshooting. Configure, monitor, and report on devices using Microsoft Intune, Nexthink, SCCM, and PowerShell. Support software packaging, deployment, and update rollouts, including post-patch validation. Query SCCM databases to interpret software and device data. Maintain automated imaging workflows (e.g., MDT, Autopilot) and provisioning routines. Troubleshoot Windows OS issues and perform update remediation. Ensure compliance with enterprise policies and monitor endpoint security status. Develop and maintain PowerShell scripts to automate endpoint management tasks. Document and escalate unique user requirements, collaborating with teams on viable solutions. Create visually impactful reports and presentations for operational metrics and insights using Power BI and PowerPoint. What you'll bring: Bachelor’s degree in Information Technology or a related discipline. Minimum 3 years of experience supporting domain-joined Windows laptops in an enterprise setting. Demonstrated troubleshooting skills with a customer-service mindset. Excellent communication, documentation, and analytical skills.Strong time management and a proactive, independent work ethic. SCCM Certified Professional or equivalent experience with endpoint management Proficiency in PowerShell scripting for endpoint diagnostics and automation. Strong understanding of Windows 10/11 environments and system internals. Experience with Microsoft Endpoint Manager tools (SCCM, Intune).Familiarity with MDM platforms and enterprise lifecycle workflows. Competency in Power BI for data visualization, findings and process documentation. Comfortable managing cross-team escalations and technical communications. Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying? At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application: Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At: www.zs.com

We are hiring an End User Computing Specialist! Job Location: Remote About the Role: We are seeking a highly skilled End User Computing Specialist with 5+ years of experience managing enterprise device environments across Windows and macOS platforms. The ideal candidate will have expertise in End User Device management, Application Patch Management, and conducting Fleet Health Checkups using tools like Nexthink, Axonius, JumpCloud, Automox, CyberArk EPM, and DataDog. This role focuses on ensuring device performance, security compliance, and building insightful dashboards to drive proactive IT operations. If you are detail-oriented, passionate about optimizing end-user technology, and ready to contribute to a dynamic IT team, this is your chance to make a significant impact. To apply directly, mail your resume to ravi.nirmal@nihilent.com

Wipro Limited is a prominent technology services and consulting company dedicated to creating innovative solutions that cater to clients" most intricate digital transformation requirements. With a vast portfolio of consulting, design, engineering, and operations capabilities, we enable clients to achieve their most ambitious goals and establish sustainable, future-ready businesses. Our global presence spans over 65 countries, with a workforce of more than 230,000 employees and business partners, committed to supporting customers, colleagues, and communities in navigating an ever-evolving world. For more information, please visit our website at www.wipro.com. As a Nexthink Subject Matter Expert (SME), we are seeking an individual with a passion for Digital Employee Experience (DEX), eager to learn and innovate. Your role involves challenging conventional practices, acquiring new skills to keep our customers at the forefront of digital employee experience, and enhancing user experience across enterprise IT services. You will be instrumental in designing and implementing data and problem hunting architectures, delivering and validating Nexthink Experience features, and contributing to team architecture, design, and development best practices. Your natural curiosity for data anomalies and active participation in technology roadmap planning will drive proactive resolution of user experience issues. Key Responsibilities: - Design and implement data and problem hunting architecture for enhancing digital user experience. - Deliver and validate Nexthink Experience features. - Enhance team architecture, design, and development best practices. - Actively participate in technology roadmap planning and leverage insights from various DEX data sources. - Collaborate with cross-functional teams to analyze DEX data and identify patterns for proactive issue resolution. - Engage with product, engineering, and automation teams to drive better outcomes for customers. - Stay updated on emerging technologies like generative AI for improved data outcomes. Key Requirements: - Proven experience in driving DEX outcomes, preferably with Nexthink. - Strong understanding of Enterprise IT, End User Services, PC, Mac, and Application workloads. - Proficiency in UI/UX development or feedback cycle. - Bachelors or Masters degree in Computer Science or equivalent. - Expertise in Data Analysis, Data Modeling, and Data Gathering Processes. - Motivated by complex challenges and keen on learning new technologies. - Excellent communication, teamwork, and continuous improvement mindset. - Experience in technical conference speaking is advantageous. - Proficiency in spoken and written English. Certifications: - Nexthink - Data Analytics - Project Management / Program Management certification preferred Mandatory Skill: - UxM - NexThink Experience Required: - 5-8 Years Join us at Wipro, where we are reimagining the future with a modern approach. We invite individuals who are driven by reinvention and aspire to evolve continuously in their careers and skills. Be part of a purpose-driven organization that encourages you to shape your own reinvention. Embrace change and realize your ambitions with us. We welcome applications from individuals with disabilities.,

Wipro Limited is a renowned technology services and consulting company dedicated to creating innovative solutions that cater to the complex digital transformation requirements of clients. With a comprehensive range of capabilities in consulting, design, engineering, and operations, we assist clients in achieving their most ambitious goals and establishing sustainable, future-ready businesses. Our global presence spans over 65 countries with a workforce exceeding 230,000 employees and business partners. At Wipro, we are committed to supporting our customers, colleagues, and communities in thriving amidst a rapidly changing world. For more details, please visit our website at www.wipro.com. Responsibilities: - Demonstrate hands-on experience in areas such as Intune, Application Packaging, Mobile Device Management, Image Management, Apple Device Management, Software distribution / Patching using SCCM, and Digital Workplace Cloud management (Intune, Workspace 1, Jamf). - Possess sound technical knowledge in DEX U/X Delivery (Nexthink, 1E Tachyon, Aternity), RPA Automation, ServiceNow Automation, Digital Workspace Orchestration, and System Integration, including scripting to automate tasks effectively. - Proficient in managing a team comprising of 20-30 Engineers. - Exhibit strong executive presence with the ability to engage and communicate effectively with senior leadership and C-Suite executives. - Actively participate in technology roadmap planning by leveraging insights from Nexthink and other DEX data sources. - Analyze large volumes of DEX data to identify patterns that aid in proactively resolving User experience issues. Requirements: - Demonstrated success in leading DWS teams on a global scale within an enterprise. Proven experience in driving DEX outcomes, preferably using Nexthink. - Deep understanding of Enterprise IT, End User Services, PC, Mac, and Application workloads. - Experience in UI/UX development or involvement in the UI/UX feedback cycle. - Proficiency in Data Analysis, Data Modeling, and Data Gathering Processes. - Strong passion for overcoming complex challenges and staying updated on new technologies. Mandatory Skills: EMM Intune Experience: >10 YEARS Reinvent your world with us at Wipro. Join a dynamic team that is shaping a modern Wipro and driving digital transformation with bold aspirations. We are seeking individuals who are driven by the spirit of reinvention, constantly evolving themselves, their careers, and their skills. Embrace change and growth as part of our DNA, where we adapt to the evolving world around us. Be a part of a purpose-driven organization that empowers you to define your own reinvention. Unleash your potential at Wipro and realize your ambitions. We welcome applications from individuals with disabilities.,

Job Summary Join our dynamic team as a Systems Engineer where you will play a crucial role in managing and supporting our IT infrastructure. With a focus on Change Life Cycle Management and Incident Management you will ensure seamless operations and enhance user experience through End User Tools. This hybrid role offers rotational shifts providing flexibility and exposure to diverse challenges. Responsibilities Implement and manage Change LifeCycle processes to ensure smooth transitions and minimal disruptions. Monitor and resolve incidents promptly to maintain system stability and user satisfaction. Utilize End User Tools such as Nexthink to analyze and improve user experience and system performance. Provide technical support for Service Desk operations ensuring efficient handling of user queries and issues. Collaborate with team members to develop and enhance Service Desk App Support strategies. Conduct regular system audits to identify and address potential vulnerabilities and inefficiencies. Assist in the development and documentation of IT policies and procedures to streamline operations. Participate in rotational shifts to provide consistent support and coverage across different time zones. Engage with users to gather feedback and implement improvements in service delivery. Maintain up-to-date knowledge of industry trends and technologies to drive innovation within the team. Support hybrid work model initiatives by ensuring seamless integration of remote and in-office systems. Contribute to the companys mission by enhancing IT infrastructure reliability and user satisfaction. Drive positive impact on society by ensuring efficient and reliable IT services that support business operations. Qualifications Demonstrate proficiency in Change LifeCycle Management and Incident Management to ensure effective system operations. Possess knowledge of End User Tools like Nexthink to enhance user experience and system performance. Exhibit strong problem-solving skills to address and resolve technical issues efficiently. Show ability to work collaboratively in a team environment to achieve common goals. Display excellent communication skills to interact effectively with users and team members. Demonstrate adaptability to rotational shifts and hybrid work model requirements. Possess a keen interest in staying updated with the latest IT trends and technologies.

Job Summary Join our dynamic team as a Systems Engineer where you will play a crucial role in managing and supporting our IT infrastructure. With a focus on Change Life Cycle Management and Incident Management you will ensure seamless operations and enhance user experience through End User Tools. This hybrid role offers rotational shifts providing flexibility and exposure to diverse challenges. Responsibilities Implement and manage Change LifeCycle processes to ensure smooth transitions and minimal disruptions. Monitor and resolve incidents promptly to maintain system stability and user satisfaction. Utilize End User Tools such as Nexthink to analyze and improve user experience and system performance. Provide technical support for Service Desk operations ensuring efficient handling of user queries and issues. Collaborate with team members to develop and enhance Service Desk App Support strategies. Conduct regular system audits to identify and address potential vulnerabilities and inefficiencies. Assist in the development and documentation of IT policies and procedures to streamline operations. Participate in rotational shifts to provide consistent support and coverage across different time zones. Engage with users to gather feedback and implement improvements in service delivery. Maintain up-to-date knowledge of industry trends and technologies to drive innovation within the team. Support hybrid work model initiatives by ensuring seamless integration of remote and in-office systems. Contribute to the companys mission by enhancing IT infrastructure reliability and user satisfaction. Drive positive impact on society by ensuring efficient and reliable IT services that support business operations. Qualifications Demonstrate proficiency in Change LifeCycle Management and Incident Management to ensure effective system operations. Possess knowledge of End User Tools like Nexthink to enhance user experience and system performance. Exhibit strong problem-solving skills to address and resolve technical issues efficiently. Show ability to work collaboratively in a team environment to achieve common goals. Display excellent communication skills to interact effectively with users and team members. Demonstrate adaptability to rotational shifts and hybrid work model requirements. Possess a keen interest in staying updated with the latest IT trends and technologies.

Job Location: Hyderabad. Job Type: Full Time. Work Timing: US EST Time Zone. Work Mode: Hybrid. Job Description. Lead global IT infrastructure operations across 80+ sites, ensuring 99.99% availability. Manage and mentor a high-performing team of infrastructure engineers and specialists. Oversee core infrastructure components including servers, networks, firewalls, storage, and cloud platforms. Drive operational excellence, automation, and process efficiency in a 24/7 environment. Manage cloud operations (AWS, Azure, or GCP), optimizing performance, cost, and compliance. Ensure effective incident management, change control, backup, and disaster recovery processes. Collaborate with Security, Engineering, Application, and Capacity teams to support enterprise goals. Lead the deployment and optimization of end-user experience tools (e.g., JAMF, SCCM, Intune, Nexthink, Moveworks). Deliver dashboards and strategic reports on infrastructure health, support KPIs, and user experience. Communicate clearly with both technical and non-technical stakeholders; contribute to IT roadmaps. Skills & Requirements. Technical Expertise : Strong background in managing infrastructure technologies: Windows/Linux servers, virtualization (VMware/NSX), firewalls, DNS/DHCP, and enterprise networking. Proven experience with cloud platforms: AWS, Azure, or GCP (deep expertise in at least one). Knowledge of enterprise storage solutions (SAN/NAS), backup technologies, and disaster recovery strategies. Hands-on experience with monitoring and alerting tools such as SolarWinds, SCOM, Nagios, and CloudWatch. Proficient in automation tools (Ansible, Chef, Puppet, PowerShell, Python). Familiarity with ITSM platforms (e.g., ServiceNow) and alert integrations. Exposure to database systems: Oracle, MS SQL, MySQL. Experience managing end-user technology platforms and lifecycle for hardware and software across the enterprise. Leadership & Operations 10+ years in IT infrastructure roles, with 5+ years in a leadership position managing global/offshore teams. Strong understanding of ITIL best practices and enterprise service management. Proven ability to lead large-scale infrastructure initiatives and drive incident/problem resolution. Experience in vendor management, budget oversight, and cross-functional collaboration. Strong analytical and problem-solving skills; capable of presenting insights to senior leadership. Excellent communication and interpersonal skills; ability to lead in high-pressure environments. Education & Certifications Bachelors degree in Computer Science, Information Technology, or related field (Masters preferred). Preferred certifications: ITIL, AWS/Azure/GCP, Agile, or DevOps. (ref:hirist.tech)

Work Mode : Lead and manage a global infrastructure operations team, ensuring 99.99% availability across 80+ enterprise sites. Oversee the reliable, secure, and efficient operation of all IT infrastructure components, including servers, storage, network, firewalls, and cloud platforms (AWS, Azure, GCP). Drive operational excellence, implement best practices (ITIL), and manage vendor and outsourcing relationships. Ensure continuous monitoring, incident response, backup and disaster recovery for critical systems. Manage infrastructure documentation, change management, and production control frameworks. Optimize cloud operations for performance, cost-efficiency, and security compliance. Collaborate with cross-functional teams including Engineering, Security, Application, and Capacity. Ensure infrastructure aligns with compliance standards such as SOC 2, NIST, PCI, and RAP. Oversee end-user experience platforms and support tools (JAMF, SCCM, Intune, Nexthink, Moveworks). Provide dashboards and reports on infrastructure health, automation, and support KPIs. Contribute to infrastructure strategy, planning, and execution of IT roadmaps. Lead the resolution of major incidents, conduct root cause analysis, and drive preventive measures. Identify opportunities for process improvement and automation across infrastructure operations. Participate in security audits and support remediation and audit & Requirements Expertise : Operating systems: Windows Server, Linux, RedHat. Networking: TCP/IP, DNS, DHCP, routing, switching, firewalls, VPNs. Storage: EMC, NetApp, SAN, VMware, NSX. Cloud: Deep experience in AWS, Azure, or GCP (at least one tools: SolarWinds, SCOM, Nagios, CloudWatch, Azure Ansible, Chef, Puppet, Python, and collaboration tools: JAMF, SCCM, Intune, Nexthink, Moveworks, O365, Zoom, Teams. Database familiarity: Oracle, MS SQL, MySQL, OCI. ITSM & Alerting: ServiceNow, integrated alerting & Experience : 10+ years of IT infrastructure experience, with at least 5 years in global/offshore team leadership roles. Proven ability to lead, motivate, and manage high-performing technical teams. Strong experience in 24/7 infrastructure operations and managing large-scale co-location/vendor relationships. Hands-on experience in troubleshooting complex infrastructure issues and conducting RCA. Excellent communication skills for engaging with stakeholders across business and IT functions. Ability to support scheduled and unscheduled changes, incident response, and service & Governance : Strong understanding of ITIL v3 or later. Working knowledge of change/production control frameworks. Experience supporting SOX, PCI, and security audit requirements. Experience with disaster recovery planning and execution. Strong project and resource management : Bachelors degree in Computer Science, IT, or related field (Masters preferred). Strong understanding of IT infrastructure, project delivery, and software operations. Experience working in global organizations with distributed teams. Cultural awareness and ability to work across multiple time Certifications : ITIL, AWS/Azure/GCP, Agile, or DevOps certifications. (ref:hirist.tech)

Job Location : Hyderabad. Job Type : Full Time. Work Timing : US EST Time Zone. Work Mode : Hybrid. Company overview : Estuate. At Estuate, more than 400 uniquely talented people work together, to provide the world with next-generation product engineering and IT enterprise services. We help companies reimagine their business for the digital age. Incorporated in 2005 in Milpitas (CA), we have grown to become a global organization with a truly global vision. At Estuate, we bring together talent, experience, and technology to meet our customers needs. Our Extreme Service culture helps us deliver extraordinary results. Our key to success. We are an ISO-certified organization present across four distinct global geographies. We cater to industry verticals such as BFSI, Healthcare & Pharma, Retail & E-Commerce, and ISVs/Startups, as well as having over 2,000 projects in our portfolio. Our solution-oriented mindset fuels our offerings, including Digital Platform Engineering, Digital Business Apps, and Digital Security & GRC. Our culture of oneness. At Estuate, we are committed to fostering an inclusive workplace that welcomes people from diverse social circumstances. Our diverse culture shapes our success stories. Our values unite us. And, our curiosity inspires our creativity. Now, if that sounds like the place youd like to be, we look forward to hearing more from you. Currently, we are looking for a Senior Manager IT End User Experience to join our team. Job Description We are seeking a results-oriented and innovative Senior Manager IT End User Experience to lead our global endpoint management and EUX operations, based in Hyderabad, India. This role is responsible for overseeing the platforms, teams, and services that deliver, manage, and support end-user computing devices across the enterprise. The ideal candidate will drive seamless, secure, and intelligent digital experiences for employees, leveraging leading tools and practices to ensure operational excellence and workforce productivity. Responsible for managing teams and technologies across device management, user access, AI-driven automation, experience monitoring, and hardware standards. Key platforms include JAMF, SCCM, Intune, Nexthink, Moveworks, AI Bots, and User Access Management solutions. In addition to strategic oversight, responsible for ensuring these tools are integrated, efficient, and aligned with business needs, while fostering innovation and continuous improvement. Key Responsibilities Leadership & Team Management : Lead and develop high-performing global teams responsible for end-user technology management and digital experience. Foster a culture focused on employee experience, automation, and proactive IT operations. Partner with service desk, field services, and platform engineering leaders to ensure consistent service delivery. Tool & Platform Ownership Oversee the deployment, maintenance, and innovation of core EUX platforms: JAMF, SCCM, Intune, Nexthink, Moveworks, and AI-based support tools. Manage lifecycle and standards for end-user hardware, peripherals, and operating systems across the enterprise. Ensure tools are optimized for automation, self-healing, and proactive issue resolution. Experience & Operations Management Champion data-driven decision-making using telemetry, experience monitoring (e.g., Nexthink), and analytics to identify user pain points. Drive proactive and automated support using AI bots and virtual agents to reduce manual interventions and improve response times. Collaborate with InfoSec and IAM teams on user access management policies and tools. Process Improvement & Standardization Define and enforce global standards for device provisioning, software packaging, patching, and endpoint compliance. Promote self-service and zero-touch provisioning strategies. Continuously enhance IT processes and workflows using ITIL principles and modern EUX practices. Stakeholder & Vendor Engagement Collaborate with cross-functional IT teams, including Service Desk, Infrastructure, Security, and Applications. Manage relationships with software vendors and strategic partners for tool implementation and support. Reporting & Strategic Insights Deliver actionable dashboards and reports on device health, user experience, automation outcomes, and support KPIs. Present EUX insights and strategy recommendations to IT leadership. Qualifications & Experience Bachelors degree in Computer Science, Information Technology, or related field; Masters degree or MBA is a plus. 10+ years of experience in IT operations, with 5+ years in EUC, endpoint management, or digital experience leadership. Proven track record managing modern management tools (JAMF, SCCM, Intune), experience monitoring (Nexthink), and support automation platforms (Moveworks, AI bots). Experience with global IT support delivery, device lifecycle management, and endpoint security practices. ITIL certification and strong knowledge of ITSM frameworks (ServiceNow preferred). Key Skills Visionary leadership and team-building skills. Deep expertise in end-user device management and digital experience platforms. Strong communication and cross-functional collaboration abilities. Strategic, analytical mindset with focus on operational excellence and customer satisfaction. (ref:hirist.tech)

-Nexthink Consultant L3 Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Proactively analyse the Nexthink environment for the issues/impediments Ability to create a category, investigation and perform Remote Actions using Nexthink Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management Mandatory Skills: : UxM - NexThink Experience: 5-8 Years

Role & Responsibilities Describe the Challenges, Key Result Areas, Decisions he can make, Team Size, Future growth in our organization. Give the Project/Account Description, wherever possible, else describe the activities scheduled in the Project/Account. Mandatorily specify the domain/technology areas the candidate will work on.] Role: KEY RESULT AREAS (Activities scheduled in the project) Proactively analyse the Nexthink environment for the issues/impediments Create a Case Study for the client presentation and Implementation later Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer Ability to create a category, investigation and perform Remote Actions using Nexthink Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist Create SOPs and KB articles Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies Create scripts in powershell for Nexthink Act modules (Optional). Review Nexthink Engineering/Deployment project plan and progress Required Candidate Profile (Job Requirements/Descriptions) [Mandatory to specify what Domains/technology areas/skills/projects the candidate should have worked on. What Knowledge of job, Market/Industry knowledge he must possess. Specify the required skill levels he must possess w.r.t Communication, Team Management, Business Development. Etc. Describe in detail what his current role should have been in his current organization.] Profile: Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid On Premise or Cloud -SaaS) Strong knowledge in Win 7 / Win 8 / windows 10 Operating System Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management Basic Knowledge of Intune and SCCM deployment Ability to read logs Good Customer orientation and coordination skills Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc. Basic knowledge of Active Directory and Windows Servers Basic understanding of networking concepts Good Working knowledge in PowerShell scripting Strong communication & presentation skills Certifications: 1. Windows 7 and / or Windows 8 / windows 10 Certified 2. Nexthink IT Support Module Certification Mandatory 3. Nexthink IT Admin Module Certification - Mandatory Education: 1. B.Sc, B.Tech or any Graduate with relevant experience Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: UxM - NexThink. Experience: 5-8 Years.

Job Title Nexthink Consultant L2 Proposed Grade B2 Experience Level 3-8 Years Desktop/Server support, System Administration 3+ years of experience in Nexthin Location :Pune / Koch Passport Mandator CBR - 240K Role & Responsibilities Describe the Challenges, Key Result Areas, Decisions he can make, Team Size, Future growth in our organization. Give the Project/Account Description, wherever possible, else describe the activities scheduled in the Project/Account. Mandatorily specify the domain/technology areas the candidate will work on.] RoleKEY RESULT AREAS (Activities scheduled in the project) Proactively analyses the Nexthink environment for the issues/impediments Create a Case Study for the client presentation and Implementation later Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer Ability to create a category, investigation and perform Remote Actions using Nexthink Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist Create SOPs and KB articles Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies Create scripts in PowerShell for Nexthink Act modules (Optional). Review Nexthink Engineering/Deployment project plan and progress Required Candidate Profile (Job Requirements/Descriptions) [Mandatory to specify what Domains/technology areas/skills/projects the candidate should have worked on. What Knowledge of job, Market/Industry knowledge he must possess. Specify the required skill levels he must possess w.r.t Communication, Team Management, Business Development. Etc. Describe in detail what his current role should have been in his current organization.] Profile Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid On Premise or Cloud -SaaS) Strong knowledge in Win 7 / Win 8 / windows 10 Operating System Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management Basic Knowledge of Intune and SCCM deployment Ability to read logs Good Customer orientation and coordination skills Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc. Basic knowledge of Active Directory and Windows Servers Basic understanding of networking concepts Good Working knowledge in PowerShell scripting Strong communication & presentation skills Certifications1. Windows 7 and / or Windows 8 / windows 10 Certified 2. Nexthink IT Support Module Certification Mandatory 3. Nexthink IT Admin Module Certification - Mandatory Education1. B.Sc, B. Tech or any Graduate with relevant experience Mandatory Skills: UxM - NexThink.Experience3-5 Years.

Nexthink Consultant with expertise in Dashboards & Infinity. Strong skills in analytics, reporting, and end-user experience monitoring required. Exp with Nexthink Infinity is a must. Design & implement Nexthink solutions using SCCM & VDI technology.