Re:Sources is the backbone of Publicis Groupe, the world's third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 5,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Overview

Summary

We are looking for a Production Support Developer who will provide enterprise-level assistance to our end users. You will provide L2/L3 support and troubleshoot, resolve and enhance the product to allow for business as usual. The role also involves writing and maintaining automation scripts and requires a foundational knowledge of JavaScript for debugging and enhancing client-side components where needed.

Responsibilities

Provide L2/L3 support to our end users
Troubleshoot/identify solutions to existing product issues and resolve these
Monitor our issue tracking tool, currently Service Now
Resolve issues raised on the tracking tool and on a priority basis; this may involve code,

data, or configuration fixes

Maintain relationships with our third-party integration contacts
Resolve tickets within our Service Level Agreements
Communicate with stakeholders and keep tickets updated with the latest statuses
Enhance existing features suggested by end users and approved by product
Document bug resolutions and keep documentation up to date
Write and maintain automation scripts to streamline support and deployment processes
Assist in debugging or enhancing client-side behavior using basic JavaScript knowledge

Skills/Experience

7+ years of experience in web programming and software development
Hands-on experience in:

o Data Structures and data modelling
o Object-Oriented Programming o Software Architectures such as SOA, REST, JSON APIs, Microservices

Experience in developing web applications and user interfaces using:

o ASP.NET Core (C#)
o Entity Framework, ADO.NET, or T-SQL o Web API & JSON services

Working knowledge of UI frameworks and JavaScript is a must:

o Preferably Vue.js and JQuery
o Angular or React experience also accepted

Should have testing knowledge and experience in writing unit test cases
Experience working with relational databases such as SQL and non-relational databases

such as Cosmos DB

Experience with Azure services is a plus but not required

Soft Skills

Quick and self-learner; curious and eager to explore new tools and technologies
Team player, willing to transfer knowledge
Proactive and strong problem-solving skills
Ability to communicate technical aspects clearly within multi-skilled teams
Comfortable working on multiple concurrent projects/tasks in a fast-paced environment
Passionate about technical excellence
Self-motivated with the ability to complete tasks under minimal supervision
Resilient and able to work effectively under pressure

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