Delivery Manager

Job Summary - Technical Program Manager/ Delivery Manager

Technical Program Manager (TPM)

Key Responsibilities

1. Program and Project Management

· Define, develop, and manage project plans, timelines, and deliverables to ensure projects are completed on time, within scope, and within budget.

· Break down complex initiatives into smaller projects, define milestones, and establish clear, measurable objectives for each project phase.

· Monitor and track project progress, identifying and resolving issues that could impact timelines, resources, or deliverables.

· Collaborate with cross-functional teams spread across North America and India (e.g., Engineering, Product, Design, QA, DevOps) to prioritize and execute tasks effectively.

· Lead risk assessment efforts to identify potential project risks, develop mitigation plans, and communicate them to stakeholders.

2. Cross-functional Team Coordination

· Act as the primary point of contact for technical program coordination across multiple departments and teams, facilitating communication and collaboration.

· Coordinate dependencies and remove blockers to maintain project momentum, adjusting plans as necessary based on evolving requirements.

· Optional - Facilitate agile ceremonies, including sprint planning, stand-ups, reviews, and retrospectives, when necessary, ensuring alignment on goals and tasks.

· Drive alignment on priorities, project deliverables, and timelines by fostering a collaborative team environment.

3. Stakeholder Communication and Reporting

· Develop and maintain strong relationships with key stakeholders, including Product Managers, Engineering Managers, and Executives, to understand business objectives and ensure alignment.

· Provide regular updates on project status, key metrics, risks, and blockers to stakeholders through reports, presentations, and dashboards.

· Translate complex technical concepts into actionable insights for non-technical stakeholders, ensuring clear communication and understanding.

· Facilitate and lead stakeholder meetings, ensuring that all parties are informed of project progress and have the opportunity to provide feedback.

4. Technical Oversight and Support

· Leverage technical knowledge to make informed decisions, understanding the intricacies of systems, architecture, and development processes.

· Work closely with Architect & engineering teams to understand technical requirements, feasibility, and resource needs, and to ensure project designs are realistic and achievable.

· Actively participate in design and architecture discussions to ensure that technical solutions align with project goals and company standards.

· Serve as an escalation point for technical issues, collaborating with engineering leads to resolve challenges quickly.

5. Process Improvement and Best Practices

· Continuously improve program and project management processes by identifying bottlenecks, inefficiencies, and areas for optimization.

· Implement and promote best practices in program management, including tools and methodologies to increase productivity, transparency, and communication.

· Champion agile methodologies, driving agile transformation within teams as needed to improve delivery speed and adaptability.

· Establish and maintain documentation standards for project plans, timelines, risk assessments, and status reports.

6. Budgeting and Resource Allocation

· Work with finance and department leads to manage program budgets, including forecasting resource needs and tracking expenditures.

· Optimize resource allocation to ensure project goals are met within budget constraints, balancing workloads across multiple teams.

· Prepare budget reports for leadership and identify cost-saving opportunities without compromising project quality.

Education and Experience

· Bachelor’s degree in computer science, Engineering, Information Systems, or a related field; a master’s degree is a plus.

· 12+ years of experience in program or project management, preferably in a technical or engineering-focused environment.

· Proven experience managing large-scale technical programs or projects from inception through completion, with demonstrable outcomes.

· Strong technical background with a solid understanding of Data platforms, software development processes, system architecture, and technical trade-offs.

Skills and Competencies

Technical Proficiency

Project Management Expertise

Agile Methodologies

Communication Skills

Problem Solving and Decision-Making

Interpersonal and Leadership Skills

Attention to Detail

Key Performance Indicators (KPIs)

On-time Delivery

Stakeholder Satisfaction

Risk Mitigation

Agility and Adaptability

Process Improvements

Financial Management