CRM Project Manager

Job Title:

Location:

Role Overview:

CRM Manager

Experience Required:

• 2-4 years

  in CRM Executive/Manager roles with hands-on experience in

  CRM platform management and social listening analytics

Key Responsibilities:

CRM Strategy & Execution

• Act as a

  bridge between client teams and internal delivery

  for CRM-related projects
• Own

  end-to-end execution

  of CRM initiatives – planning, solutioning, launch, optimisation, and reporting
• Document client requirements, build

  solution plans

  , and manage CRM workflows
• Map

  platform capabilities (HubSpot, Salesforce, Zoho, etc.) to client business goals

• Support data and reporting needs, deriving actionable insights for continuous improvement
• Handle

  3–5 client accounts simultaneously

  , depending on complexity

Marketing Workflows & Integrations

• Strong understanding of

  marketing workflows, campaign setup, lead tracking, and integrations (APIs, webhooks)

• Collaborate with marketing and sales teams to implement

  data-driven CRM strategies

  aligned with business goals
• Design and execute

  targeted marketing campaigns

  , optimising them for engagement, retention, and ROI

Social Listening & Analytics

• Utilise

  social listening tools

  to monitor brand and industry conversations, sentiment, and trends
• Extract actionable insights to enhance

  customer segmentation, communication, and overall CRM strategy

• Prepare regular reports with

  KPIs, insights, and strategic recommendations

Key Requirements:

• Bachelor’s degree

  in Marketing, Business, or a related field
• Proficiency in at least one

  CRM platform

  (HubSpot, Salesforce, Zoho)
• Strong analytical skills with

  proficiency in data analysis tools

  (Excel, Google Analytics, etc.)
• Excellent

  communication, documentation, and stakeholder management skills

• Experience in

  BFSI or Retail verticals

  is an advantage
• Ability to

  prioritise and manage multiple projects simultaneously

• Detail-oriented with a strong

  problem-solving mindset

Why Join Us?

driving digital transformation and customer engagement strategies