Continuous Improvement Manager

Greenfield opportunity to setup shared service Centre from scratch Working in a great culture with a competitive salary on offer About Our Client Mishcon de Reya Group is a self-assisting professional services business with law at its heart, employing over 1400 people with over 650 lawyers with offices in London, Oxford, Cambridge, Singapore and Hong Kong. It includes the law firm Mishcon de Reya LLP and a collection of guiding consultancy businesses that complement the firm's legal services. Mishcon Operations provides operational help to the Group. Job Description Process Governance and Maintenance: Drive process standardization and optimization across core functional areas, such as Finance, HR, IT, Risk & Compliance, Business Development. Ensure processes are mapped and documented by way of standard operating procedures Responsible for the set-up of KPI reporting dashboards for all MGCC processes Ensure process reviews are happening as per agreed frequency and changes to process are agreed and documented to maintain the highest process standards Ensure process and architecture changes are following the firm's change control protocolResponsible for the smooth transition of new and re-designed processes, ensuring that agreed Standard Operating Procedures and Key Performance Indicators are in place, and training has been provided to all process operators Performance Management: Work closely with Process Owners, the Service Delivery Lead and SMEs to drive operational excellence across the organisation Implement measurement system for core process stack to ensure KPIs and SLAs are met at all times and / or performance issues are addressed promptly Analyze process performance data to identify trends and areas for improvement. Continuous Improvement: Facilitate workshops with Process Owners and Process Operators to map and analyze processes, identify areas for improvement and (re)design processes Design effective and efficient processes that meet Process Owners' KPIs and align with organisational goals and objectives Identify areas for process improvement and work with the relevant stakeholders to implement changes to enhance efficiency and effectiveness Reduce process variation so that processes are performed optimally Drive local Continuous Improvement culture and engagement with operational teams and Subject Matter Experts (SMEs), e.g. by sharing best practice and exploring transfer opportunities to other areas Train / coach Process Owners, SMEs and operational teams in Lean and Continuous Improvement methodologies (e.g. Six Sigma Yellow Belt) Project Delivery Work with Process Owners to create business cases for Continuous Improvement projects, ensure approved projects are scoped, resourced and delivered in a timely manner Own the local Continuous Improvement project portfolio, ensuring the project team and project sponsor remain engaged throughout the project Work effectively within a matrix structure, especially where processes straddle several functional areas and / or jurisdictions Ensure business benefits are measured, and project outcomes are shared with relevant stakeholders Collaboration and Stakeholder Engagement: Work closely with Process Owners, the Service Delivery Lead and SMEs to drive operational excellence across the organisation The Successful Applicant Proven experience in Operational Excellence role, ideally in a professional services setting Lean Black Belt or other Six Sigma qualification is highly desired Demonstrated ability to collaborate with cross-functional teams and stakeholders Strong understanding of process governance and change control Excellent communication, presentation and influencing skills Ability to facilitate workshops and drive Continuous Improvement initiatives Proficiency in process design and performance management Analytical skills to interpret process performance data and identify improvement opportunities Strong Continuous Improvement project delivery track record, including quantifiable benefits realization What's on Offer Along with robust reward packages, benefits and a range of mentorship and coaching programs, we have developed a performance and development framework which is designed to assist your career aspirations through regular development conversations and feedback. We strive to create a fully diverse and inclusive workplace where all our people are empowered to fulfil their potential. We are proud of our agile working culture and are always happy to talk about working. Contact: Anusha Raina Quote job ref: JN-052025-6743858 Show more Show less