1435 Conflict Resolution Jobs - Page 27

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Develop and execute automated test scripts using industry-standard tools and frameworks. Identify, document, and Track defects using issue tracking tools. Collaborate with cross-functional teams to ensure high-quality software delivery. Design and implement test plan and strategies to improve testing efficiency and effectiveness. Stay up to date with emerging trends and technologies in test automation and continuously improve testing processes and methodologies. Requirements To be successful in this role, you should meet the following requirements: Strong experience in Manual and Automation Testing. Strong understanding SQL, MS- Excel, and database concept. Develop QA Metrics and knowledge of JIRA. Experience with issue tracking tools such JIRA. Experience with agile development methodologies and CI/CD Pipelines. Must have experience working in Agile Environment Strong understanding of software testing principles and methodologies. Knowledge of GCP. Self-motivated team player with demonstrated problem solving skills, Excellent problem-solving and analytical skills. Good Communication and coordination skills Experience in leading the team in navigating customer requirements & design solutions Risk management skills , Collaborative working style, Business communication , Constructive conflict resolution

In October, 2024 Honeywell announced the spin-off of our Advanced Materials business to become a stand-alone publicly traded company, independent of Honeywell. Our intention is that this role, dedicated to the Advanced Materials business, will be a part of this future transaction when the separation occurs. As a Specialist, India HR, you will play a critical role in providing comprehensive HR support to our HR Services function within Advance Materials. You will be responsible for managing various HR operations, including employee relations, performance management, talent acquisition, and HR policies. Your expertise in HR practices and regulations will ensure compliance and drive the success of our HR initiatives. Additionally, you will collaborate with cross-functional teams to develop and implement HR programs that support our business objectives. You will report directly to our VP Human Resource, and youll work out of our Bangalore, India location on a Hybrid work schedule. In this role, you will have a significant impact on the organization by driving employee engagement, fostering a positive work culture, and supporting the development and retention of our talented workforce within the ESS business unit. KEY RESPONSIBILITIES Manage employee relations, including handling employee inquiries, investigations, and conflict resolution Support performance management processes, including goal setting, performance reviews, and development plans Partner with talent acquisition team to attract and select top talent for the ESS business unit Ensure compliance with HR policies, procedures, and legal requirements Develop and implement HR programs and initiatives to support business objectives within the ESS business unit Provide guidance and support to HR team members on HR practices and regulations YOU MUST HAVE 8+ years of experience in HR, with a focus on employee relations, performance management, and talent acquisition Strong knowledge of HR policies, procedures, and best practices Experience in managing employee relations, including investigations and conflict resolution Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively Strong organizational and problem-solving skills, with attention to detail WE VALUE Bachelors degree in Human Resources, Business Administration, or related field Proven track record in driving employee engagement and fostering a positive work culture Experience in performance management processes, including goal setting and development plans Knowledge of talent acquisition strategies and best practices Ability to navigate and interpret HR regulations and legal requirements YOU MUST HAVE 8+ years of experience in HR, with a focus on employee relations, performance management, and talent acquisition Strong knowledge of HR policies, procedures, and best practices Experience in managing employee relations, including investigations and conflict resolution Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively Strong organizational and problem-solving skills, with attention to detail WE VALUE Bachelors degree in Human Resources, Business Administration, or related field Proven track record in driving employee engagement and fostering a positive work culture Experience in performance management processes, including goal setting and development plans Knowledge of talent acquisition strategies and best practices Ability to navigate and interpret HR regulations and legal requirements

To lead and manage all HR operations at the unit level, ensuring alignment with the organization's HR philosophy, statutory compliance, industrial relations, employee engagement, and people processes. This role demands strong coordination with stakeholders to foster a harmonious and high-performing workplace. Key Responsibilities: HR Philosophy & Culture Embed the HR philosophy at the unit and ensure its adoption across employee levels. Maintain a harmonious multicultural work environment by addressing employee grievances effectively. Statutory Compliance & Industrial Relations Ensure compliance with statutory requirements like PF, ESI, PT, etc., and handle audits efficiently. Engage with trade unions to build and maintain amicable industrial relations. Manpower Planning & Recruitment Prepare, review, and comply with the units manpower plan. Recruit operational-level and casual employees based on the approved manpower budget. Employee Lifecycle Management Oversee onboarding and separation processes, including exit interviews. Maintain accurate employee data in SAP and physical personnel files. Employee Engagement & Communication Plan and execute employee engagement initiatives specific to the unit. Ensure timely communication of company policies to unit employees. Performance Management & Training Administer the Performance Management System effectively at the unit. Coordinate with the SCLD team to identify training needs, conduct internal/external training sessions, and develop internal trainers. HR Operations & MIS Ensure accurate and timely payroll input and data reporting. Prepare and maintain HR MIS reports. Oversee canteen and general administrative functions. Facilities & Employee Welfare Plan and manage employee facilities. Implement recognition programs such as “Synthite Star” effectively. Performance Measures: Timely and accurate submission of payroll input and HR reports. On-time statutory compliance for PF, ESI, PT, and other obligations. Prompt and effective resolution of employee grievances, especially payroll-related. Regular updates of employee data in SAP and physical files. Timely and compliant management of contract labor. Smooth completion of statutory audits. Active execution of employee engagement and recognition programs. Efficient handling of canteen and administrative services. Skills Required: SAP HCM – Intermediate Payroll Management – Proficient Effective Communication – Proficient Presentation Skills – Intermediate Coordination – Intermediate Team Collaboration – Intermediate Knowledge Areas: HR & Industrial Relations – Proficient Statutory Compliance – Intermediate Legal Compliance – Intermediate MS Office – Proficient Budgeting – Intermediate Key Behavioral Attributes: Initiative Sense of Urgency Multitasking Ability Result Orientation

Its a role that perfectly blends soft skills like leadership, coaching, and conflict resolution with some technical know-how. Full time (Flexible) Key Responsibilities Scrum Management & Coaching Enabling development teams to perform at their highest level through self-organization. Scrum coach and an advocate for facilitating Agile development Organize and facilitate all scrums events and ceremonies. Promote continuous improvements with key objective to increase efficiency, productivity and velocity. Promote a collaborative team environment that fosters experimentation, creativity & innovation. Experience with teaching technical teams basic to advanced Agile concepts including Epic and User Story creation, Scrum, best practices and tools. Coordinate and monitor the Scrum process from initiation through delivery to ensure the release is developed by the deadline and within budget Outline and prioritize work based on program initiatives and business value. Coach the team on how to plan work into enabling features and stories along program increments and sprints Remove impediments by facilitating collaboration, conflict resolution & transparency. Backlog Management Backlog Management and refinement in collaboration with PO (or customer) and Engineering teams. Communication Track and communicate sprint plan, goals to internal, external stakeholders and leadership team through KPIs and metrics. Project Management Effectively manage end-to-end software projects including planning, execution and delivery Ensure Risk management through identification & mitigation strategies whilst ensuring transparency with stakeholders and leadership team. Onshore coordination Onshore / Offshore coordination and handshake of responsibilities and deliverables. Qualifications Minimum 8+ years of experience as Scrum Master with software development managing medium to large / complex projects with 3+ years in senior roles. Bachelors/Masters in CS, IT, Engineering, or related fields. Experience as Scrum Master with in-depth knowledge of delivering projects to the Customer. Strong knowledge of Agile, Scrum, Kansan, Waterfall and other project management methodologies Experience with Agile (& some DevOps) tools like JIRA, Confluence, Gitlab/bitbucket, etc. Strong understanding of software / application development processes and some understanding of DevOps practices and principles Strong leadership, problem solving & communications skills with Can Do attitude Certified Scrum Master (CSM) Certification How To Apply Please be sure to tell us why you think that working with us might make a difference to your life, to OpenEyes, and to our customers.

Job Overview We are seeking an experienced Senior Project Manager to join our dynamic team at digiCloud Solutions Pvt Ltd in Pune. This full-time position is crucial for driving projects within our diverse portfolio. The ideal candidate will possess a minimum of 7+ years of relevant experience in managing projects within the IT Consulting sector, ensuring exemplary execution and delivery. Qualifications and Skills Proficiency in Agile Methodologies to navigate and manage project workflows efficiently (Mandatory skill). Expertise in utilizing Microsoft Project for project planning and task management (Mandatory skill). Strong capability in Budgeting and Cost Management to ensure projects are financially viable and within budget (Mandatory skill). Scrum Master Certification to lead and facilitate agile projects successfully. Skilled in using Jira for tracking, managing, and reporting on various project aspects. Understanding of Kanban processes to improve workflow efficiency and manage smoother operations. Risk Management proficiency to identify, assess, and mitigate project risks proactively. Strong capabilities in Stakeholder Engagement to maintain effective communication with all project stakeholders. Customer facing with strong communication and conflict management skills. Demonstrate project ownership from inception to completion. Roles and Responsibilities Lead cross-functional project teams in developing and executing comprehensive project plans. Oversee project scope, timelines, and budgets to ensure alignment with business objectives. Utilize agile methodologies to enhance project delivery efficiency and outcomes. Engage with stakeholders for requirement gathering, progress updates, and addressing project concerns. Identify potential project risks and develop mitigation strategies to minimize impact. Coordinate with internal and external teams to facilitate seamless project execution. Conduct regular project reviews, providing status reports and ensuring stakeholders are informed. Mentor and guide junior project managers and team members in project management best practices.

Assist the Principal in administrative tasks and overall school management. Support curriculum planning and implementation to enhance student learning outcomes. Conduct regular classroom observations and provide constructive feedback to teachers. Implement student discipline policies and address behavioral issues effectively. Foster a positive school culture and promote inclusivity within the student body. Coordinate and facilitate professional development for teaching staff. Engage with parents and the community to strengthen

Designation : DGM /GM - Production Job Location: Vizag Reporting to: Production Head Number of Reportees: 4-5 Direct Team Size: 40 - 60 Team members Experience: 15+Yrs Working Days: 6 Days / Week Position Overview: The said position is responsible for the Production line as per shift / daily plans without any unscheduled stoppages. Production Managers main function is to ensure efficient and timely production of services, within budget and decided benchmark. The position needs to ensure quality adherence, Cost reduction, manpower management & skill development of his function. Key Responsibilities : Achieving the shift /daily/weekly/monthly production & quality targets with in consumption norms, Implement, oversee, and control the production schedule. Collaborate with management for innovative ideas of increasing production or cost reduction or productivity enhancement Manage and evaluate machine resources to ensure productivity and minimal downtime. Audit and implement policies/procedures and production levels in the content processing department. This will also include warehousing/storage of all contents Reviewing workflows to determine if any improvements can be made, such as increasing efficiency, reducing costs, reducing breakdowns & improving safeties, Developing training programs for employees who will be working with new technologies or processes that are unfamiliar to them Implementing best practices like, 5s, Kaizen, TPM, Autonomous Maintenance Managing Inventory Control and reducing consumable items. Monitoring production metrics, respond to and resolve problems by proper Root cause analysis and recommend process improvements, new technologies, and methods to maximize operational efficiency. Implements a long-term plan for facilities, equipment, material technology, and workforce resources to maintain manufacturing capacity and processes that support business goals. Also to updates management all functions and abnormalities on day to day basis as per desired formats for monitoring the process, Qualifications and Skills: Candidate must be B.Tech/BE. Mechanical or (Pulp & Paper) with knowledge of SAP and continuous production process 15+ years of experience. Excellent leadership and team management skills. Effective communication and interpersonal abilities. Age should not be more than 35-45 years. Have experience of handling a team of 40-50 company employees Analytical mindset and problem-solving skills. Innovative ideas and vision Should be energetic & aggressive Candidate should be taller than 5.6 and BMI should not more than 27.5 Challenges in the Role: Managing Unscheduled Downtime Ensuring minimal machine breakdowns and unexpected stoppages while maintaining consistent production flow. Optimizing Production Efficiency Continuously improving productivity while reducing operational costs and maintaining quality standards. Manpower Management & Skill Development Training and developing a team of 40-50 employees while ensuring effective workforce utilization. Adapting to Technological Advancements Implementing new technologies and production methods to enhance efficiency and reduce costs. Ensuring Quality & Compliance Maintaining stringent quality standards and compliance with industry regulations in a high-speed production environment. Inventory & Material Management Efficiently handling raw materials, warehousing, and minimizing wastage to optimize costs. Data-Driven Decision Making Utilizing production metrics, SAP, and analytics to drive continuous improvements and resolve operational challenges. Managing Attrition Addressing workforce retention challenges by fostering a positive work culture, implementing employee engagement strategies, and ensuring job satisfaction. Handling Multiple Stakeholders from Multiple Countries Coordinating with suppliers, clients, and internal teams from various countries, managing expectations, and ensuring smooth communication across different time zones and cultural backgrounds.

Job Description: We are looking for an Agile Coach Scrum Master responsible for driving successful delivery by outlining expectations and structure for the scrum team by emphasis around agile disciplines Key Responsibilities: Responsibilities Guiding the team and organization on how to use Agile Scrum practices and values to delight customers Guiding the team on self organization to fill in the intentional gaps left in the Agile Scrum frameworks Enabling team to be more cross functional Conducting Scrum Ceremonies Guiding the team in estimation and getting clarifications from PO working with PO on regular basis Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity at a pace that is sustainable and comfortable for the team and organization Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment Tracking Agile Metrics as part of Sprint Cycle and reporting Scrum Training Sessions for the unit groups Skills Good skills and knowledge of servant leadership facilitation situational awareness conflict resolution continual improvement empowerment and increasing transparency Knowledge and experience in handling various well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach example numerous Burndown technologies various Retrospective formats handling bugs etc Knowledge and experience in implementing technical engineering practices Code Refactoring Addressing and preventing Technical Debts TDD etc in projects Professional scrum master certification like CSM PSM SAFe RTE SAFe Scrum Master are preferable Knowledge of other Agile approaches XP Kanban Crystal FDD etc Awareness and experience with widely successful Agile techniques User Stories ATDD TDD Continuous Integration Continuous Testing Pairing Automated Testing Agile Games Technical Requirements: Primary skills Process Development Methodology Infosys Global Agile methodology Process Development Methodology Scrum Additional Responsibilities: Competencies Minimum 11 years of relevant Scrum master experience in IT projects Good verbal and written communication skills Ability to communicate with remote teams in effective manner High flexibility to travel Preferred Skills: Foundational->Development Methodology->Scrum,Foundational->Development Methodology->Infosys Global Agile methodology->Scrum master

1. 10 years of experience as business analyst 2. 5+ years of experience in general insurance / property and casualty insurance 3. Proficient in projects involving front end / customer engagement portal development 4. Experience with B2B business model in Insurance and the associated policy, claims and billing data movement across business entities 5. Strong communication; must be assertive 6. Proven track record with stakeholder management and conflict resolution 7. Nice to have: Travel Insurance

Job Title: Manager - Scrum Master CSC is seeking a highly skilled and experienced Manager - Scrum Master to lead Agile practices across one or more cross-functional teams. This role combines strong Scrum Master responsibilities with the strategic oversight and people leadership expected from a manager. The ideal candidate is a servant-leader who drives Agile maturity, removes impediments, and fosters a culture of continuous improvement and delivery excellence. At CSC, we are guided by our core values service, teamwork, tenacity, agility, and genuine connections . We foster a culture that supports professional growth, work-life balance, and community engagement. Some things you will be doing: Serve as Scrum Master for multiple Agile teams, facilitating all core ceremonies (Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives). Guide teams in Agile principles, practices, and mindset to improve velocity, quality, and team morale. Act as a bridge between product owners, development teams, and stakeholders to ensure alignment on goals, scope, and priorities. Identify and proactively remove obstacles that hinder team progress or delivery. Track and report on key Agile metrics (velocity, burndown, team health) to promote transparency and continuous improvement. Coach team members and new Scrum Masters, championing Agile best practices across the organization. Partner with Product Managers to ensure well-groomed and prioritized backlogs. Manage stakeholder expectations while protecting teams from scope creep and burnout. Drive cross-team coordination and dependency management in a scaled Agile environment. Foster alignment with organizational goals, helping teams understand how their work contributes to the broader business strategy. Provide mentorship, coaching, and career development support to team members, fostering both individual growth and team performance. Conduct regular 1:1s, performance reviews, and feedback sessions to promote accountability and continuous learning. Build and maintain a high-performing, motivated, and engaged team culture rooted in trust, transparency, and psychological safety. Partner with HR and leadership to manage hiring, onboarding, and retention strategies aligned with team needs and organizational goals. What qualifications, education, and experience do you need? Bachelor s degree in Computer Science, Engineering, or related field (Master s preferred). 12+ years of overall industry experience with at least 3 years as a dedicated Scrum Master. Prior experience in a leadership or managerial role supporting Agile delivery teams. Scrum Master certification (CSM, PSM, or equivalent) is required; SAFe or other Agile scaling frameworks is a plus. Strong understanding of software development lifecycle, Agile methodologies, and DevOps culture. Excellent communication, conflict resolution, and servant-leadership skills. Proven ability to work with senior stakeholders and influence without authority. Experience working with Agile project management tools (Jira, Azure DevOps, Rally, etc.).

Tech2Globe Web Sollutions LLP is looking for Senior HR Manager to join our dynamic team and embark on a rewarding career journey Strategic HR Planning: Develop and implement HR strategies and initiatives that align with the organization's overall business objectives Policy Development: Create and update HR policies and procedures in line with best practices and legal requirements Talent Acquisition and Management:Recruitment: Oversee the recruitment and selection process, including talent sourcing, interviewing, and hiring decisions Onboarding: Develop and implement effective onboarding programs for new employees Performance Management: Lead performance management processes, including performance appraisals, goal setting, and feedback Employee Relations:Employee Engagement: Foster a positive workplace culture and employee engagement through initiatives, feedback mechanisms, and recognition programs Conflict Resolution: Address employee concerns and conflicts, providing guidance and solutions as needed Training and Development:Training Programs: Identify training needs, develop training programs, and facilitate employee development HR Compliance and Reporting:Compliance: Ensure compliance with labor laws, regulations, and reporting requirements Data Analysis: Analyze HR data and metrics to provide insights for decision-making and strategy development Compensation and Benefits:Compensation Strategy: Develop and manage compensation and benefits strategies to attract and retain top talent Team Leadership:Team Management: Lead and mentor the HR team, providing guidance, support, and professional development opportunities

Application Developer Workday DUTIES AND RESPONSIBILITIES Determines activities necessary to complete Requirements Management effort, including identification of stakeholders, and the selection of Requirements Management and business analysis techniques in accordance with the guiding principles of the Ensono Delivery Methodology. Organizes and synthesizes complex information provided by stakeholders, formulating information into business, functional, and non-functional requirements, documented in a correct, clear, concise, comprehensive, and cohesive format. Develops a requirements management work-plan to manage own and teams activities, priorities, tasks, deliverables, and schedule, in coordination with the Project Manager. Effectively facilitates requirement sessions and uses a variety of elicitation techniques to obtain needed information from stakeholders to form business, functional, non-functional requirements, that includes, but is not limited to, process mapping, JAD sessions, use cases, storyboards, prototyping, etc. Understands business problems and opportunities in the context of requirements and recommends solutions that enable the client to achieve its goals while balancing the climate, priorities, capabilities, and constraints of both client and Ensono. Analyzes feasibility and resource changes as a result of requirements modifications through impact analysis reporting. Informs and advises affected parties of business impact. Participates actively in the development of testing strategies and test plans to ensure requirements are validated accurately. Manages conflicts, issues, and changes to requirements to ensure that stakeholders and project team remain in agreement on the solution scope, while working with the Project Manager. Responsible for designing, configuring, testing, and implementing workday features, business processes and enhancement requests. Provides product support for various Workday modules via ServiceNow. Conducts gap analysis, reviews, and recommends process optimization opportunities. Gather, build, and test requirements for multiple modules within Workday HCM, Payroll, Absence, Benefits, Compensation, Talent, and Recruiting. Creates advanced reports and dashboards based on business need. Participates in various HR projects to provide technical HR system support. Responsible for system upgrades and modifications including identifying requirements, configuration, testing, and implementation. Ensures accuracy of data through routine data audits and validation. Provides support and collaborates with technical team on all HR related integrations including the management of current integrations as well as the development and implementation of future integrations. INDIVIDUAL CONTRIBUTOR: Fully functional and self-directed. Provide formal mentorship. High complexity assignments-owner. Moderate complexity assignments owner (1 or >) Low complexity assignments provide oversight/review. Regularly leads self and established as specialist. Sees the whole picture and adjusts work accordingly of the Ensono Delivery Methodology, with primary focus in the Requirements Management domain. Engages on Projects with Project Complexity = 2-3 PRODUCT KNOWLEDGE AND UNDERSTANDING: Develops, maintains and demonstrates comprehensive knowledge of clients and Ensono s technical and business environments. Considered as value-add by the customer to their business success. Considered knowledgeable on use of Ensono Delivery Methodology Requirements Engineering and Change Management procedures. Considered knowledgeable on Ensono organization structure and culture and typical Delivery Tools. Considered knowledgeable of Ensono products, services, and solutions. REQUIREMENTS PLANNING AND ELICITATION: Identifies requirements scope and deliverables and plans for requirements gathering accordingly. Determines and utilizes appropriate requirements elicitation and management techniques based on scope and nature of project. Forms and presents probing questions to elicit information necessary to define requirements. Identifies and accurately captures information pertinent to solution requirements. Determines when and how to modify approach and/or use alternative elicitation techniques. Effectively describes the importance and value of requirements elicitation process mapping, JAD sessions, use cases, storyboards, prototyping, etc. Participates in internal knowledge sharing discussions related to requirements planning and elicitation. Contributes to identification of process improvements related to requirements planning and elicitation techniques. REQUIREMENTS WRITING AND MANAGEMENT: Self-directed during requirements management and/or documentation. Organizes and synthesizes complex information to formulate business, functional, and non-functional requirements. Documents requirements into an accurate, clear, concise, comprehensive, and cohesive work package. Ensures functional requirements address the business needs. prioritizes requirements based on factors such as business value, cost to deliver and time constraints. Presents requirements in an understandable format to validate with stakeholders. Contributes ongoing improvement of requirements standards, reusable requirements and requirements management techniques. MEETING MANAGEMENT: Prepares agenda and materials to ensure meetings are effective. Facilitates meetings and communicates effectively. Uses considerable meeting management skills to keep discussions focused and organized. Identifies areas of common agreement and use negotiation skills to reach agreement in areas of conflict. Recognizes subjects which have political implications and uses politically sensitive approach to discuss such subjects. BUSINESS AND SOLUTION CONSULTING: Understands client s business issues and goals related to marketing databases/solutions. Occasionally recognizes opportunities beyond the underlying business needs and issues, and contributes to consulting stakeholders in exploring these opportunities. Able to conceptualize a solution and enable stakeholders to understand the solution s capabilities, boundaries, dependencies, constraints, and assumptions from a business perspective. The associate is expected to be able to interface with upper-level internal and client stakeholders and communicate effectively. CONFLICT RESOLUTION: Recognizes conflicts and issues as they are encountered. Facilitates discussion and agreement on handling of conflicts. Works with Project Manager to ensure conflicts and issues are tracked to resolution. BUSINESS ANALYSIS: Understands and effectively utilizes appropriate business analysis techniques to organize and synthesize large amounts of information into a simplified view. Captures and illustrates stakeholder desires and/or current state using a combination of textual formats, models, diagrams, and matrices. Ensures business goals are aligned to the underlying business needs and identifies gaps that may prevent the business from reaching goals. Evaluates business processes based on a big picture view while also understanding the details related to each process step. Demonstrates broad understanding of general business functions and the relationships between them; broad knowledge of marketing is desired. Works toward identifying and defining key performance indicators (KPIs) to measure business operations SUPERVISORY RESPONSIBILITIES This position does not have direct reports but may mentor less experienced associates in the role. QUALIFICATIONS 5 years of related experience with a Bachelor s degree; or 3 years and a Master s degree; or a PhD without experience; or equivalent work experience 3-5 years of hands-on configuration experience in Workday Core HCM & Benefits Bachelors Degree Desired 2-4 years experience writing detailed business and functional requirements in general. Any experience in working with the HR partners to drive requirements in HRIS function would be preferred. At least 2-4 years experience with designing, configuring and testing the solution developed in Workday or Peoplesoft related to HRIS. At least 2 years experience with the solution development lifecycle Can manage and resolve incident tickets and enhancements as per the define SLAs. Begin working towards Certified Business Analysis Professional Certification Workday Pro Certification in Benefits is a plus. JR012102 Next Job Posting IT Process Analyst Social Share

Essential Duties: Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers. Guiding the team on how to get the most of out self-organization. Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks. Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization. Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment. Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving. Making sure team is focused on the sprint goals and PI objectives and support the team in achieving it Facilitating getting the work done without coercion, assigning, or dictating the work. Facilitating discussion, decision making, and conflict resolution. Assisting with internal and external communication, improving transparency, and radiating information. Supporting and educating the Product Owner, especially on grooming and maintaining the product backlog. Providing all support to the team using a servant leadership style whenever possible, and leading by example. Proficient in Agile Metrices and able to coach team in gauging the deliveries. Required Skills/Experience: With 8 - 11 years of Total experience, and with experience in playing the Scrum Master role for at least 3 years for a software development team that was diligently applying Scrum principles, practices, and theory. Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency. Knowledge of various techniques of doing Scrum events. Able to perform as an individual contributor. Excellent communication and mentoring skills. Experienced in collaboration and coordination with multiple agile teams CSM certification or Equivalent Scrum Master Certification Experience in Jira and Jira Align with ability to provide metrices as per organization needs Preferred Skills/Experience: Certification or Experience in Scaled Agile Framework. [Safe Practitioner / Safe Scrum Master] Knowledge of other other Agile approaches: XP, Kanban, Crystal, FDD, etc. Awareness and experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games. Applicable knowledge of the technologies used by the team. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. ."

Educational Bachelor of Engineering Service Line Application Development and Maintenance Responsibilities Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers Guiding the team on self-organization to fill in the intentional gaps left in the Agile/Scrum frameworks Enabling team to be more cross functional Conducting Scrum Ceremonies, Guiding the team in estimation and getting clarifications from PO, working with PO on regular basis Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization. Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment. Tracking Agile Metrics as part of Sprint Cycle and reporting. Scrum Training Sessions for the unit/groups. Additional Responsibilities: Minimum 5+ years of relevant Scrum master experience in IT projects Good verbal and written communication skills Ability to communicate with remote teams in effective manner High flexibility to travel Technical and Professional : Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency. Knowledge and experience in handling various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (examplenumerous Burndown technologies, various Retrospective formats, handling bugs, etc.) Knowledge and experience in implementing technical engineering practices (Code Refactoring, Addressing and preventing Technical Debts, TDD etc) in projects Professional scrum master certification like CSM/PSM/SAFe RTE/SAFe Scrum Master are preferable Knowledge of other Agile approachesXP, Kanban, Crystal, FDD, etc. Awareness and experience with widely successful Agile techniquesUser Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games. Preferred Skills: Foundational-Development Methodology-Scrum

KPMG India is looking for Manager - Oracle Apps Technical to join our dynamic team and embark on a rewarding career journey. Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Grade I - Office/ CoreResponsible for providing customer service support to help to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers and maintaining an accurate understanding of the customers needs and expectations. Entity: Finance Business Support Group The Customer Experience Consultant role requires a self-starter with outstanding customer service focus passion for digital as part of the Customer Experience team to contribute to a low effort customer experience for Premium accounts across Castrol business. Customer contact will vary from phone and e mail. This role requires you to contribute to overall business objectives goals. Problem solving query resolution play an important part in this role in conjunction with the ability to multitask. The role requires you to suggest drive continuous improvement that will improve customer experience, including dealing with multiple stakeholders. Additionally, you will proactively promote encourage online services products to drive customer self-serve. Key Responsibilities: Respond to premium customer orders, complaints, queries in line with SLA s, policy procedures Key point of escalation and issue resolution from all customer segments and omni-channel Support current future digital opportunities around live chat, chat bot, conversational AI, other digital automations, social media in line with Company strategy. See opportunities to improve Salesforce in addition to providing customer insights into business partners. Build maintain effective working relationships with all collaborators across GBS locally and our hubs, bp Castrol. Demonstrate winning customer service techniques such as empathy, patience, advocacy and conflict resolution and ability to diffuse advancing emotions. Share customer insights from different ERPs with collaborators and make recommendations for solutions. Seek opportunities to own, recommend drive process improvement. Own digital process transformation help drive implementation. Ensure all procedures are relevant, have adequate controls in support of standard process standardization customer centricity. Actively promote encourage online services products as part of the self-serve strategy. Product SME with deep end to end experiential knowledge across the customer product offers including digital platforms. Act as the Product Owner on emerging opportunities through development Provide product system training across the team. Respond adapt to organization operational changes by minimizing impact on quality or customer experience. Key Challenges: Ability to influence multiple stakeholders. Consistently deliver a low effort interaction for customers. Responding adapting to organizational, environmental operational change Managing difficult customer issues: diffusing emotion working with the customer to achieve an effective resolution. Support and help build capability in our GBS hub. Have a keen eye for identifying what can become reputational or viral apply conflict resolution principles to mitigate issues as well as enacting the customer concern process to the business and team leader. Required Skills Experience: Bachelor s Degree or equivalent experience in Economics, Business, Finance, Accounting or related field with relevant language skills. Minimum of 3 years experience in a corporate customer experience environment Demonstrated ability to interpret customer requirements, diagnose issues determine solutions Strong confident writing and communication skills plus practice active listening Ability to work learn collaboratively in a team environment. Strong attention to detail, excellent organization time management skills SAP, JDE, Gen+, Salesforce CRM experience Familiarity with chatbots, live chat social media platforms Experience in collaborator management influencing outcomes We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Join our team as a Project Manager and spearhead transformative migration projects across our lines of business. With your expertise in Derivative Capital markets, youll collaborate with stakeholders to drive success and innovation. Be part of a dynamic environment where your skills and leadership will make a significant impact. Job Summary As a Project Manager within our Derivative Capital Markets team, you will promote migration projects across the organization, leveraging your in-depth knowledge of Derivative Capital market products. You will manage timelines, milestones, and risks, ensuring seamless project execution. Your role will involve collaborating with stakeholders and leading a team to achieve project goals. Job Responsibilities Drive migration projects across LOB, collaborating with stakeholders. Manage timelines, milestones, and project risks. Provide SME expertise in Rates Derivatives Domain. Liaise with Middle Office and project stakeholders. Oversee end-to-end test management and automation scripting. Manage business user expectations. Resolve escalated risks and issues. Adhere to internal processes and change control. Seek and apply process improvements. Deliver management through vendors and internal teams. Manage team dynamics and conflict resolution. Required Qualifications, Capabilities, and Skills Hold a Bachelor s degree in Computer Science or equivalent. Demonstrate experience in FX, Derivatives, finance, or banking. Possess 4+ years of relevant experience. Experience with Global System team for functional testing. Proficient in Microsoft Office and Windows desktop. Familiar with Oracle, Sybase, and SQLServer. Knowledge of Unix and Windows operating systems. Preferred Qualifications, Capabilities, and Skills Formal training in Business Analysis or Project Management. Experience in managing stakeholders across geographies. Proven ability to deliver under pressure. Strong communication and leadership skills. Ability to translate objectives into actions. Experience in managing projects in a matrix environment. Knowledge of Python scripting and Hydra databases. Join our team as a Project Manager and spearhead transformative migration projects across our lines of business. With your expertise in Derivative Capital markets, youll collaborate with stakeholders to drive success and innovation. Be part of a dynamic environment where your skills and leadership will make a significant impact. Job Summary As a Project Manager within our Derivative Capital Markets team, you will promote migration projects across the organization, leveraging your in-depth knowledge of Derivative Capital market products. You will manage timelines, milestones, and risks, ensuring seamless project execution. Your role will involve collaborating with stakeholders and leading a team to achieve project goals. Job Responsibilities Drive migration projects across LOB, collaborating with stakeholders. Manage timelines, milestones, and project risks. Provide SME expertise in Rates Derivatives Domain. Liaise with Middle Office and project stakeholders. Oversee end-to-end test management and automation scripting. Manage business user expectations. Resolve escalated risks and issues. Adhere to internal processes and change control. Seek and apply process improvements. Deliver management through vendors and internal teams. Manage team dynamics and conflict resolution. Required Qualifications, Capabilities, and Skills Hold a Bachelor s degree in Computer Science or equivalent. Demonstrate experience in FX, Derivatives, finance, or banking. Possess 4+ years of relevant experience. Experience with Global System team for functional testing. Proficient in Microsoft Office and Windows desktop. Familiar with Oracle, Sybase, and SQLServer. Knowledge of Unix and Windows operating systems. Preferred Qualifications, Capabilities, and Skills Formal training in Business Analysis or Project Management. Experience in managing stakeholders across geographies. Proven ability to deliver under pressure. Strong communication and leadership skills. Ability to translate objectives into actions. Experience in managing projects in a matrix environment. Knowledge of Python scripting and Hydra databases.

Job Summary: If you are a Field Sales professional and looking for career opportunity, Emerson has an exciting offer to you! The Engineer/Senior Engineer Sales, role will handle sales of Valve Products in given Region. In this Role, Your Responsibilities Will Be: Early engagement with Key accounts / End Users / OEMs and Effective coverage of OEMs and End Users in Chhattisgarh and Maharashtra Responsible for Booking Targets, tracking all end user projects in advance and positioning & upselling our Valve portfolio products. Manages and collaborates with other field sales team members on opportunity to Meet/Exceed Budget/Targets. Extensive travelling within Chhattisgarh and Maharashtra, Planning of travel to the various end user industrial customers clusters and presentation to customers, preparing the customer matrix, Identifying the decision makers of upcoming projects and collaborating with them for business. Creating primary demand for Emerson s Isolation Valve Portfolio Products. Develop and build relationships with key customer decision-making teams to influence and gain market share of Emerson s Isolation Valves Portfolio Products. Protecting and expanding installed base with customers. Regular meeting with key customer s top level engagement team and presenting them about product superiority / create differentiation and develop new customers / markets. Team Collaboration: internal / external customers communication, open-mindedness, and conflict resolution when working with other team members on a joint objective. Ensure following all Emerson Values and Ethics standards. Who You Are: You quickly and decisively act in constantly evolving, unexpected situations. You adjust communication content and style to meet the needs of diverse partners. You always keep the end in sight; puts in extra effort to meet deadlines. You analyze multiple and diverse sources of information to define problems accurately before moving to solutions. You observe situational and group dynamics and select best-fit approach. For This Role, You Will Need: Tech Savy, Demonstrate Good Presentation Skills. Agile, Result oriented with customer centric approach, with good communication skills. This role demands frequent travelling to the customers in industrial clusters in the region. Strong Customer Focus with Sales Experience with adequate technical knowledge of Valve technology field mechanical products. Enthusiastic, proactive, persuasive in dealing with internal and external mid/high level partners. Great Teammate and collaborates well. 5 to 7 Years of relevant experience Preferred Qualifications that Set You Apart: Degree or equivalent in Engineering in Instrumentation/Mechanical. Management degree is preferred. Competencies: Customer Focus Communicate Effectively Action Oriented Our Culture & Commitment to You . .

We are looking forward to hire Scrum Master Professionals in the following areas : Role : Scrum Master Experience: 8 to 12 Yrs. Location : Bangalore Responsibilities: Facilitate Scrum ceremonies (Daily Stand-ups, Sprint Planning, Quarterly PI Plannings, Retrospectives) Remove impediments for the team Coach the team on Agile practices Ensure effective communication between stakeholders Skill Requirements Facilitation and coaching Conflict resolution Sprint planning and review Metrics and performance tracking Stakeholder management Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Job Summary: We are looking for a dynamic and customer-focused Client Handling Manager to lead and manage client relationships, ensure service satisfaction, and drive business growth. The ideal candidate will act as the primary point of contact for clients, understand their needs, resolve issues efficiently, and coordinate with internal teams to deliver exceptional service. Key Responsibilities: Serve as the main liaison between clients and the company. Understand client requirements and ensure timely delivery of services or solutions. Manage client expectations and provide regular updates on project progress. Maintain strong long-term relationships to encourage repeat business and referrals. Address and resolve client complaints or concerns promptly and professionally. Identify upselling or cross-selling opportunities to enhance client satisfaction and revenue. Collaborate with internal departments (sales, operations, technical) for smooth service execution. Monitor client account performance and prepare regular reports. Lead onboarding and training sessions for new clients when necessary. Ensure all client interactions are documented and followed up appropriately. Key Skills Required: Strong interpersonal and communication skills Client relationship management Problem-solving and conflict resolution Time management and multitasking Team coordination and collaboration CRM tools and reporting Negotiation skills Service delivery knowledge Empathy and patience Attention to detail

Position Overview Lead and deliver commercial interior fit-out projects from inception to completion, ensuring client satisfaction through effective management of scope, schedule, budget, and quality. The successful candidate will coordinate cross-functional teams and external stakeholders to execute workplace transformation projects that meet clients' business objectives. Key Responsibilities Manage the full project lifecycle for commercial fit-out projects, including office, retail, and specialty commercial spaces Develop and maintain detailed project schedules, budgets, and resource plans Coordinate activities of designers, contractors, vendors, and consultants throughout the project Conduct regular site visits to monitor construction progress and ensure adherence to specifications Implement robust change management processes to control scope and maintain project viability Identify and mitigate potential risks through proactive planning and quick problem resolution Maintain clear and consistent communication with clients and stakeholders Ensure compliance with building codes, health and safety regulations, and sustainability requirements Prepare and present project status reports and documentation Qualifications Bachelor's degree in Construction Management, Architecture, Engineering, or related field 7-8 years of experience managing commercial interior fit-out projects Proven track record of delivering projects on time and within budget Strong knowledge of construction methods, building systems, and interior finishes Experience with project management software and tools Excellent communication and client relationship skills Strong negotiation and conflict resolution abilities Detail-oriented with exceptional organizational skills Preferred Skills Professional certification (PMP, PRINCE2, or similar) Experience with sustainable design and LEED/WELL/BREEAM certification processes Knowledge of local building codes and permit requirements Experience with BIM and digital construction technologies Understanding of workplace strategy and occupancy planning What We Offer Competitive salary and comprehensive benefits package Opportunity to work on diverse and challenging fit-out projects Professional development and advancement opportunities Collaborative and dynamic work environment Support for relevant professional certifications

Position Overview Lead and deliver commercial interior fit-out projects from inception to completion, ensuring client satisfaction through effective management of scope, schedule, budget, and quality. The successful candidate will coordinate cross-functional teams and external stakeholders to execute workplace transformation projects that meet clients business objectives. Key Responsibilities Manage the full project lifecycle for commercial fit-out projects, including office, retail, and specialty commercial spaces Develop and maintain detailed project schedules, budgets, and resource plans Coordinate activities of designers, contractors, vendors, and consultants throughout the project Conduct regular site visits to monitor construction progress and ensure adherence to specifications Implement robust change management processes to control scope and maintain project viability Identify and mitigate potential risks through proactive planning and quick problem resolution Maintain clear and consistent communication with clients and stakeholders Ensure compliance with building codes, health and safety regulations, and sustainability requirements Prepare and present project status reports and documentation Qualifications Bachelors degree in Construction Management, Architecture, Engineering, or related field 7-8 years of experience managing commercial interior fit-out projects Proven track record of delivering projects on time and within budget Strong knowledge of construction methods, building systems, and interior finishes Experience with project management software and tools Excellent communication and client relationship skills Strong negotiation and conflict resolution abilities Detail-oriented with exceptional organizational skills Preferred Skills Professional certification (PMP, PRINCE2, or similar) Experience with sustainable design and LEED/WELL/BREEAM certification processes Knowledge of local building codes and permit requirements Experience with BIM and digital construction technologies Understanding of workplace strategy and occupancy planning What We Offer Competitive salary and comprehensive benefits package Opportunity to work on diverse and challenging fit-out projects Professional development and advancement opportunities Collaborative and dynamic work environment Support for relevant professional certifications

Job Title: E-commerce Customer Service Representative Location: Remote Employment Type: Full-time Job Summary: We are seeking a proactive and detail-oriented E-commerce Customer Service Representative to support our growing online business. The ideal candidate will have experience managing a high volume of customer inquiriesprimarily via emailand occasionally over the phone. Your role is crucial in ensuring a smooth and positive shopping experience for every customer. Key Responsibilities: Manage and respond to a high volume of customer emails daily, ensuring timely and accurate replies. Handle customer service calls when needed, maintaining professionalism and empathy at all times. Resolve issues related to orders, payments, refunds, returns, and exchanges. Track shipments and update customers on order status. Document all customer interactions in the system and escalate issues as necessary. Coordinate with internal teams (warehouse, logistics, product) to resolve queries efficiently. Support bulk email tools and systems to manage customer communications at scale. Maintain high standards of customer satisfaction and adhere to service level targets. Required Skills & Qualifications: 24 years of customer service experience, preferably in an e-commerce environment. Proven ability to manage and prioritize bulk email communications. Strong written and verbal communication skills. Comfortable with occasional inbound/outbound customer calls. Experience with helpdesk tools (Zendesk, Freshdesk, Gorgias, etc.) and email platforms. Detail-oriented with excellent problem-solving and organizational skills. Familiarity with order management systems and e-commerce platforms (e.g., Shopify, WooCommerce) It's a night shift job Timings: 7:30 PM to 4:30 AM

Talent Management: Lead end-to-end recruitment coordination with CoE-TA. Ensure smooth onboarding process for new hires, including coordination of orientation programs, necessary documentation, and training schedules. Maintain manpower MIS and support for manpower planning & budgeting. Employee Development: Identify training needs across the organization and collaborate with leadership to develop and implement relevant training programs. Oversee employee development initiatives aimed at enhancing performance, leadership skills, and career progression. Develop Individual Development Plans (IDPs) Coordinate for Management Development Programs (MDPs) Performance Evaluation: Support performance management processes, including setting objectives, conducting performance reviews, and facilitating feedback sessions. Foster a positive and inclusive work environment by resolving employee concerns and promoting open communication. Carryout potential appraisals of high performers. Succession Planning: Coordinate with line managers and update competency matrix. Manage and update Organisation Structure. Design career progression path for critical position. HR Data & Reporting: Maintain accurate and up-to-date HR records and performance data. Generate HR reports and analyse HR metrics to inform decision-making processes. Track turnover rates, retention metrics, and other key performance indicators. Employee Engagement & Feedback Coordinate employee engagement surveys and gather feedback. Carryout pules surveys on HR interventions and analyses effectiveness. Organize company events, team-building activities, and recognition programs to promote a positive workplace culture. Experience: 10-12 years of experience in a generalist HR role. Experience in core HR functions. Strong knowledge of HR software (HRIS) and proficiency with MS Office Suite. Education: MBA in Human Resource Management. Or MSW Skills: Excellent interpersonal and communication skills. Analytical Thinking Ability to understand and drive HR interventions. Ability to prepare HRMIS Good presentation skills. Emotional intelligence and conflict resolution skills. Desirable Traits: Result-oriented and capable of working independently. High integrity and strong ethical standards. Ability to lead change and contribute to a dynamic, evolving workplace culture.

Join us as a Business Controls Partner Partnering with our business and Risk function, you ll identify, assess, and manage the risks within the agreed risk appetite You ll lead and inspire a team of business and customer control partners to make sure objectives are achieved, deliver a robust risk governance framework, and escalate emerging risks in a timely manner The work you do will make a vital contribution to a generative culture of risk awareness as you ll recommend solutions to operations risk issues within the businesses Were offering this role at vice president level What youll do As a Business Controls Partner, you ll drive, embed, and maintain a strong risk awareness across the business. This will involve the prioritisation, design, and implementation of our operational risk principles and ensuring we re compliant with the various policies and statutory requirements. You ll implement and embed a robust governance framework that engages all relevant stakeholders to enable effective decision making and make sure that all aspects of risk management are delivered. You ll also manage the interface between the business, internal audit, the second line of defence, and other critical functions, as well as the wider risk and controls teams. You ll also: Lead the delivery and interpretation of risk MI and risk reports into the business, working collaboratively to develop effective action plans for the resolution of issues Lead the assessment and reporting of the business-wide governance framework, supporting functional risk management and governance requirements, and supporting the preparation of control environment certificates Lead the business-wide risk and controls assessment of processes and infrastructure, and champion and role model the oversight and implementation of policies Lead the assessment of changing risks associated with change programmes and upstream regulatory risks, building frameworks and embedding in the business where required Deputise for other management and business partners when necessary The skills youll need To succeed in this role, you ll need a risk management or regulatory background, project management skills involving complex people, process, and technology issues, and an understanding of our operating processes. Along with a proven understanding and experience of risk management principles, you ll have well-developed knowledge of our businesses and associated products, processes, and technologies. We re also looking for: Strong senior stakeholder management skills and the ability to build a network of contacts A clear track record of delivery Excellent written and verbal communication skills Influencing and conflict resolution skills, with the ability to view the impact of issues from a wide perspective The ability to think creatively when resolving problems and identify alternatives where established procedures may not exist