1220 Conflict Resolution Jobs - Page 27

Facilitator : Facilitate Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives. Ensure that meetings are productive and focused. Servant Leader : Support the development team by removing obstacles and impediments that may hinder their progress. Foster a collaborative and self-organizing team environment. Coaching : Coach the team on Agile principles and practices, helping them to understand and implement Scrum effectively. Guide the Product Owner in managing the product backlog and prioritizing work. Communication : Act as a liaison between the development team and stakeholders, ensuring clear communication and understanding of project goals. Help manage stakeholder expectations and provide updates on team progress. Continuous Improvement : Encourage a culture of continuous improvement within the team, promoting feedback and learning from experiences. Facilitate the identification and implementation of process improvements. Team Development : Support team members in their professional development and growth. Encourage team accountability and ownership of their work. Metrics and Reporting : Track and report on team performance metrics, such as velocity and burn-down charts, to help the team assess their progress. Use metrics to identify areas for improvement. Conflict Resolution : Help resolve conflicts within the team and foster a positive team dynamic. Mediate discussions and ensure that all voices are heard.

Job Opening: International Voice / Blended Process Pune Location Location: Pune, Maharashtra Process: International Voice / Blended (Logistics, Retail, Insurance) Job Overview: Join our dynamic and fast-paced international BPO team! We are hiring for voice and blended processes, offering excellent growth opportunities and a competitive salary package. Whether you're a fresher or an experienced professional, this is your chance to build a global career in customer service. Salary Package: Fresher: 18000 to 20000 in hand per month (Up to 3 LPA) Experienced: Up to 6 LPA (30% Hike on Last In-Hand Salary, subject to experience and performance) Key Responsibilities: Handle inbound and outbound customer calls and chats (as per process requirement) Resolve customer queries with empathy and professionalism Meet quality and performance targets (AHT, CSAT, FCR, etc.) Maintain accurate records of customer interactions Ensure adherence to process compliance and guidelines. Eligibility Criteria: Minimum HSC (12th pass) or Graduate in any discipline Freshers with good English communication skills are welcome Experience in international voice/blended BPO will be an added advantage Excellent spoken English and ability to handle global customers Willingness to work in rotational shifts and night shifts Skills Required: Strong verbal and written communication Customer-first attitude Good problem-solving and interpersonal skills Basic computer and MS Office knowledge Why Join Us? Attractive salary & performance incentives International exposure Great work environment & team culture On-the-job training and career development How to Apply: Contact HR Kalyani: +91 9225600444 Email: kalyani.s@spes.in Note: No virtual Rounds of Interview REFRENCES ARE HIGHLY APPRICIATED

Description We are seeking a dynamic and motivated Team Leader to join our team in India. The ideal candidate will be responsible for leading a group of professionals, ensuring effective communication, and driving project success. Responsibilities Lead and manage a team of professionals to achieve project goals and objectives. Coordinate team activities and ensure effective communication among team members. Monitor team performance and provide constructive feedback to enhance productivity. Develop and implement strategies for team development and training. Foster a positive team environment that promotes collaboration and innovation. Skills and Qualifications Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to motivate and inspire team members. Proficient in project management tools and methodologies. Analytical thinking and problem-solving abilities. NAME- NAINA CHOURASIA MOB- 9424484882

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supports all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Coaches, counsels and encourages employees. Handles employee questions and concerns. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Guides daily Front Desk shift operations. Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Strives to improve service performance. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and property occupancy. Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels.

Description We are seeking a dynamic Team Leader for Airtel in India to oversee and guide a team towards achieving operational excellence. The ideal candidate will possess strong leadership abilities and a keen understanding of the telecommunications industry. Responsibilities Lead and motivate a team to achieve targets and ensure high performance. Develop and implement strategies to improve team productivity and efficiency. Conduct regular performance reviews and provide constructive feedback to team members. Coordinate with other departments to ensure smooth operations and resolve any issues. Train and onboard new team members to ensure they are equipped to succeed in their roles. Monitor key performance indicators (KPIs) and report on team performance to upper management. Skills and Qualifications Bachelor's degree in Business Administration, Marketing, or a related field. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in data analysis and reporting tools. Ability to work under pressure and meet deadlines. Problem-solving skills and a proactive approach to challenges. Name- NAINA CHOURASIA Mob-9424484882

Oversee accuracy of room blocks, reservations, and group market codes Communicate company values and/or culture to new employees Review and implement new Reservations procedures Process all reservation requests, changes, and cancellations received by phone, fax, or mail Identify guest reservation needs and determine appropriate room type Verify availability of room type and rate Explain guarantee, special rate, and cancellation policies to callers Accommodate and document special requests Answer questions about property facilities/services and room accommodations Follow sales techniques to maximize revenue Input and access data in reservation system Respond to any challenges found for accommodating rooming requests Set-up proper billing accounts according to Accounting policies Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Comply with quality assurance expectations and standards Read and visually verify information in a variety of formats

Fever99 healthcare is looking for Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

GN Groups is looking for Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Adani Hospitals is looking for Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business. General Admin Manager MBA / MHA

Assist staff with resolving payment issues, such as problems processing credit cards or guest billing discrepancies. Follow up with guests to ensure satisfaction regarding service recovery or issue resolution. Process all guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys. Handle all payment types including cash, checks, debit, and credit cards; accurately set up guest accounts. Anticipate and manage overbooking situations, securing alternative accommodations for guests as needed. Block rooms and manage special requests and requirements in the property management system. Coordinate with Bell Services and Housekeeping to ensure room readiness and service delivery. Document and review relevant information in shift logs and memo books for operational continuity. Count cash drawer at beginning and end of shift; reconcile and drop receipts in accordance with accounting standards. Support management in staff recruitment, training, scheduling, performance evaluation, and coaching. Enforce safety protocols and company policies; report incidents and complete required safety certifications. Maintain a professional appearance and ensure all guest interactions are courteous and efficient. Foster positive relationships with coworkers and departments to meet team objectives. Stand, sit, or walk for extended periods; handle objects up to 10 pounds. Perform other duties as needed to support hotel operations and guest satisfaction.

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None

Patrol all areas of the property, secure rooms, and assist guests with room access. Conduct emergency drills, daily safety inspections, incident investigations, interviews, and key control audits. Monitor CCTV and alarm systems, document access to secure areas, and authorize entry. Respond to emergencies including accidents and disturbances; administer CPR/first aid or contact EMS as needed. Complete and maintain confidential incident reports and release information only to authorized personnel. Defuse disturbances and escort unwelcome individuals off the premises as per company protocols. Enforce compliance with alcohol control laws and handle interruptions and guest complaints. Provide security paperwork and support for staff; ensure safety hazard resolutions. Support management in training, coaching, and serving as the first point of contact under the Open Door Policy. Follow all company policies, maintain professional appearance, and ensure confidentiality of company assets. Acknowledge and assist guests professionally; respond promptly to service needs. Communicate effectively in writing and speech; answer phones and document accurately. Collaborate with team members to meet safety and service goals. Adhere to licensing/registration requirements as per state regulations. Inspect tools/equipment and input data via computer or POS systems. Move swiftly (run/walk/jog) to address incidents; stand, sit, or walk for extended periods. Move, lift, or carry objects up to 50 lbs without help and 75+ lbs with assistance. Navigate tight, elevated, sloped, or slippery spaces; perform physical tasks like bending and twisting. Perform other duties as directed by supervisors while upholding quality and safety standards.

Patrol all areas of the property, secure rooms, and assist guests with room access. Conduct emergency drills, daily safety inspections, incident investigations, interviews, and key control audits. Monitor CCTV and alarm systems, document access to secure areas, and authorize entry. Respond to emergencies including accidents and disturbances; administer CPR/first aid or contact EMS as needed. Complete and maintain confidential incident reports and release information only to authorized personnel. Defuse disturbances and escort unwelcome individuals off the premises as per company protocols. Enforce compliance with alcohol control laws and handle interruptions and guest complaints. Provide security paperwork and support for staff; ensure safety hazard resolutions. Support management in training, coaching, and serving as the first point of contact under the Open Door Policy. Follow all company policies, maintain professional appearance, and ensure confidentiality of company assets. Acknowledge and assist guests professionally; respond promptly to service needs. Communicate effectively in writing and speech; answer phones and document accurately. Collaborate with team members to meet safety and service goals. Adhere to licensing/registration requirements as per state regulations. Inspect tools/equipment and input data via computer or POS systems. Move swiftly (run/walk/jog) to address incidents; stand, sit, or walk for extended periods. Move, lift, or carry objects up to 50 lbs without help and 75+ lbs with assistance. Navigate tight, elevated, sloped, or slippery spaces; perform physical tasks like bending and twisting. Perform other duties as directed by supervisors while upholding quality and safety standards.

Assist the Front Office Manager in overseeing front office operations, including Bell/Door Staff, Switchboard, and Guest Services. Supervise daily staff activities to ensure smooth check-in and check-out processes and high service standards. Handle guest complaints and resolve issues to maintain guest satisfaction. Monitor and manage staffing levels to balance service quality and financial objectives. Communicate business objectives clearly with staff, recognize performance, and drive team motivation. Ensure compliance with policies, procedures, and service quality standards across shifts. Act as a role model and support staff development through coaching, mentoring, and feedback. Provide exceptional customer service and encourage staff to exceed guest expectations. Monitor guest feedback on services and facilities, ensuring continuous improvement. Train staff in credit policies, service recognition programs, and daily sales procedures. Oversee front desk shift operations, ensuring policy compliance and fair administration of disciplinary procedures. Support hiring, onboarding, and training activities, ensuring employees receive the necessary orientation. Participate in employee satisfaction initiatives, maintaining an open-door policy and addressing concerns proactively. Perform front desk duties and lead shift operations as required. Maintain communication with executives, team members, and stakeholders on operations and performance updates.

Assist the Front Office Manager in overseeing front office operations, including Bell/Door Staff, Switchboard, and Guest Services. Supervise daily staff activities to ensure smooth check-in and check-out processes and high service standards. Handle guest complaints and resolve issues to maintain guest satisfaction. Monitor and manage staffing levels to balance service quality and financial objectives. Communicate business objectives clearly with staff, recognize performance, and drive team motivation. Ensure compliance with policies, procedures, and service quality standards across shifts. Act as a role model and support staff development through coaching, mentoring, and feedback. Provide exceptional customer service and encourage staff to exceed guest expectations. Monitor guest feedback on services and facilities, ensuring continuous improvement. Train staff in credit policies, service recognition programs, and daily sales procedures. Oversee front desk shift operations, ensuring policy compliance and fair administration of disciplinary procedures. Support hiring, onboarding, and training activities, ensuring employees receive the necessary orientation. Participate in employee satisfaction initiatives, maintaining an open-door policy and addressing concerns proactively. Perform front desk duties and lead shift operations as required. Maintain communication with executives, team members, and stakeholders on operations and performance updates.

Assist the Front Office Manager in overseeing front office operations, including Bell/Door Staff, Switchboard, and Guest Services. Supervise daily staff activities to ensure smooth check-in and check-out processes and high service standards. Handle guest complaints and resolve issues to maintain guest satisfaction. Monitor and manage staffing levels to balance service quality and financial objectives. Communicate business objectives clearly with staff, recognize performance, and drive team motivation. Ensure compliance with policies, procedures, and service quality standards across shifts. Act as a role model and support staff development through coaching, mentoring, and feedback. Provide exceptional customer service and encourage staff to exceed guest expectations. Monitor guest feedback on services and facilities, ensuring continuous improvement. Train staff in credit policies, service recognition programs, and daily sales procedures. Oversee front desk shift operations, ensuring policy compliance and fair administration of disciplinary procedures. Support hiring, onboarding, and training activities, ensuring employees receive the necessary orientation. Participate in employee satisfaction initiatives, maintaining an open-door policy and addressing concerns proactively. Perform front desk duties and lead shift operations as required. Maintain communication with executives, team members, and stakeholders on operations and performance updates.

Assist staff with resolving payment issues, such as problems processing credit cards or guest billing discrepancies. Follow up with guests to ensure satisfaction regarding service recovery or issue resolution. Process all guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys. Handle all payment types including cash, checks, debit, and credit cards; accurately set up guest accounts. Anticipate and manage overbooking situations, securing alternative accommodations for guests as needed. Block rooms and manage special requests and requirements in the property management system. Coordinate with Bell Services and Housekeeping to ensure room readiness and service delivery. Document and review relevant information in shift logs and memo books for operational continuity. Count cash drawer at beginning and end of shift; reconcile and drop receipts in accordance with accounting standards. Support management in staff recruitment, training, scheduling, performance evaluation, and coaching. Enforce safety protocols and company policies; report incidents and complete required safety certifications. Maintain a professional appearance and ensure all guest interactions are courteous and efficient. Foster positive relationships with coworkers and departments to meet team objectives. Stand, sit, or walk for extended periods; handle objects up to 10 pounds. Perform other duties as needed to support hotel operations and guest satisfaction.

Organize, confirm, process, and conduct all guest check-ins and check-outs, room reservations, requests, changes, and cancellations. Secure payment, verify and adjust billing, activate and file room keys. Process all guest requests and relay messages accurately and efficiently. Print contingency lists to keep a record of all guests in case of emergency. Explain room features, provide directions and property/local information to guests. Follow up on unresolved issues or requests from the previous day. Run and review daily reports and logs. Complete cashier and closing reports in the system. Accept and record wake-up call requests and deliver to the correct department. Count and secure cash bank at beginning and end of shift. Process all payment types, correction vouchers, paid-outs, and provide change. Notify Loss Prevention/Security about any guest reports of theft. Adhere to all company policies, safety procedures, and quality standards. Maintain a clean, professional appearance and protect company property and data. Greet and acknowledge all guests, assist with needs, and show appreciation. Communicate clearly and professionally in-person and over the phone. Support team collaboration and maintain positive working relationships. Stand, sit, or walk for extended periods as needed.

Assist staff with resolving payment issues, such as problems processing credit cards or guest billing discrepancies. Follow up with guests to ensure satisfaction regarding service recovery or issue resolution. Process all guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys. Handle all payment types including cash, checks, debit, and credit cards; accurately set up guest accounts. Anticipate and manage overbooking situations, securing alternative accommodations for guests as needed. Block rooms and manage special requests and requirements in the property management system. Coordinate with Bell Services and Housekeeping to ensure room readiness and service delivery. Document and review relevant information in shift logs and memo books for operational continuity. Count cash drawer at beginning and end of shift; reconcile and drop receipts in accordance with accounting standards. Support management in staff recruitment, training, scheduling, performance evaluation, and coaching. Enforce safety protocols and company policies; report incidents and complete required safety certifications. Maintain a professional appearance and ensure all guest interactions are courteous and efficient. Foster positive relationships with coworkers and departments to meet team objectives. Stand, sit, or walk for extended periods; handle objects up to 10 pounds. Perform other duties as needed to support hotel operations and guest satisfaction.

Manage day-to-day operations to meet and exceed guest expectations, ensuring quality and service standards are upheld. Develop clear goals and action plans to prioritize tasks and ensure work is completed efficiently. Handle guest complaints, resolve conflicts, and settle grievances through negotiation and proactive problem-solving. Supervise and adjust staffing levels to meet operational demands and maintain service excellence. Communicate effectively with team members to ensure alignment on business objectives and expectations. Recognize and reward employee performance to foster motivation and meet departmental goals. Understand how the department's performance impacts overall property financial objectives and work to achieve or surpass set targets.

Assists the Event Manager in executing meetings and events while driving the implementation of the brand's service strategy and initiatives. Works to meet customer needs during meetings and events, supports event revenue growth, and resolves any issues or conflicts that arise. Conducts daily banquet floor walk-throughs to ensure client satisfaction and maintain high-quality standards. Candidate Profile: Education and Experience: High school diploma or GED with 2 years of experience in event management, food and beverage, sales and marketing, or related professional area, OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with at least 1 year of relevant experience. Core Work Activities: Assisting in Managing Meetings and Special Events Operations Research and analyze competitor products, pricing, and services to stay competitive. Review scheduled events proactively to identify and troubleshoot potential conflicts or challenges. Assist in coordinating all groups that impact property operations for seamless event execution. Support the oversight of cleaning, maintenance, and readiness of meeting spaces and associated back-of-house areas. Help ensure furniture, equipment, and inventory levels meet corporate guidelines. Assist in executing brand service initiatives within event management areas. Conduct daily banquet floor walk-throughs to drive client satisfaction and uphold quality standards. Assisting in Budgets and Finances Develop and maintain relationships with external vendors to secure favorable pricing and service agreements that enhance event experiences and increase revenue opportunities. Assist in the preparation of the annual banquet budget. Driving Exceptional Customer Service Foster a guest-focused atmosphere across all event management operations that meets or exceeds guest expectations. Consult with customers to understand objectives and requirements for events such as meetings, conferences, and conventions. Additional Responsibilities: Perform other reasonable duties as assigned to support event operations and business goals.

Responsible for maintaining the safety and security of the property, guests, employees, and assets. Patrols the property, monitors security systems, handles emergency situations, and enforces company policies and legal regulations. Provides leadership and training to security staff, ensuring high standards of service and compliance. Key Responsibilities: Patrol all areas of the property to ensure safety and security; secure rooms and assist guests with room access. Conduct emergency response drills and daily safety/hazard inspections; lead investigations and interviews related to security incidents. Monitor Closed Circuit Televisions (CCTV), alarm systems, and control access to secured areas, documenting activities accurately. Assist guests and employees during emergency situations, including responding to accidents and administering first aid/CPR as required. Defuse disturbances and resolve safety hazard situations according to company policies. Escort unwelcome or unauthorized persons from the property. Ensure compliance with local laws, including alcoholic beverage control regulations. Maintain confidentiality of all reports and sensitive information; release information only to authorized individuals. Prepare and review security-related paperwork and reports; handle interruptions and complaints professionally. Serve as a role model and assist management in training, motivating, and coaching security employees; act as first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs. Communicate clearly and professionally both verbally and in writing; answer telephones with proper etiquette. Develop and maintain positive working relationships with team members and other departments; support teamwork to meet common goals. Comply with all company policies and procedures; report accidents, injuries, unsafe conditions, and complete required safety training and certifications. Perform physical activities including walking, standing, running, climbing stairs, and moving/lifting objects weighing up to 50 pounds independently and heavier with assistance. Read and verify information in various formats, visually inspect equipment, and operate security technology systems. Navigate confined, elevated, and uneven spaces safely. Perform additional reasonable job duties as requested by supervisors. Preferred Qualifications: Education: High school diploma or GED equivalent. Work Experience: Minimum 2 years of related security experience. Supervisory Experience: At least 1 year in a supervisory or leadership role. Licenses/Certifications: None required, although some states may have additional licensing or registration requirements.

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G. E. D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None

Patrol all areas of the property to ensure safety and security. Assist guests with room access as needed. Monitor Closed Circuit Televisions (CCTV), perimeter alarms, duress alarms, and fire life safety systems. Lock property entrances when required. Conduct daily physical inspections to identify hazards. Respond promptly to accidents; contact EMS or administer first aid/CPR as necessary. Assist guests and employees during emergency situations. Notify appropriate personnel in case of accidents, attacks, or incidents. Defuse disturbances involving guests or employees professionally. Call for outside assistance when required. Complete detailed incident reports for all Security and Loss Prevention events. Handle interruptions, complaints, and resolve safety hazards effectively. Escort unwelcome persons from the property without disrupting operations. Respond to vehicle accidents and thefts on property; call for assistance using proper codes. Complete Loss Prevention shift summaries and daily activity reports. Maintain confidentiality of all security-related reports and release information only to authorized personnel. Conduct investigations, gather evidence, and interview relevant parties. Additional Duties and Requirements: Follow all company policies, procedures, and safety protocols. Report accidents, injuries, and unsafe conditions to management. Complete required safety training and certifications. Maintain a clean and professional uniform and personal appearance. Protect company assets and confidential information. Welcome and acknowledge all guests professionally; assist individuals with disabilities. Communicate clearly and professionally with guests, employees, and management. Develop and maintain positive working relationships with team members. Comply with quality assurance standards. Stand, sit, or walk for extended periods or entire shifts. Read and verify information in various formats, including small print. Visually inspect tools, equipment, and machinery for defects. Use computers and point-of-sale systems for work-related tasks. Move quickly to respond to work situations, including running or jogging if necessary. Move, lift, carry, push, pull, and place objects up to 50 pounds independently; heavier objects with assistance. Navigate narrow, confined, or elevated spaces and uneven or slippery surfaces. Reach overhead and below knees; bend, twist, pull, and stoop as required. Perform other reasonable duties as assigned by supervisors. Preferred Qualifications: Education: High school diploma or G.E.D. equivalent. Related Work Experience: None required. Supervisory Experience: None required. Note: Some states may require additional licensing or registration.

Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. Conduct interviews with relevant parties in order to obtain statements and information related to incidents. Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents. Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms. Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manage. Maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (eg, small print). Visually inspect tools, equipment, or machines (eg, to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (eg, run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors