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1.0 - 3.0 years
1 - 5 Lacs
Rangareddy
Work from Office
As an HR Executive , you will be responsible for handling the entire spectrum of HR activities from recruitment and onboarding to employee engagement, payroll coordination, and compliance. This role is ideal for someone who thrives in a dynamic, fast-paced startup environment and is passionate about building strong, people-first cultures. 1. Recruitment Talent Acquisition Source, screen, and interview candidates across departments. Coordinate with hiring managers to define job descriptions and hiring needs. Manage job postings on various portals and social platforms. Facilitate seamless onboarding and induction programs. 2. Employee Lifecycle Management Maintain employee records and HR documentation. Handle onboarding, confirmations, transfers, exits, and full-and-final settlements. Develop and maintain HR policies in alignment with company goals. 3. Payroll Compliance Collate attendance and leave data for payroll processing. Ensure timely processing of salary and reimbursements. Coordinate with finance/payroll partners and handle statutory compliance (PF, ESI, PT, etc). 4. Performance Management Drive periodic goal-setting and appraisal processes. Maintain performance records and support managers with performance reviews. 5. Employee Engagement Culture Plan and execute engagement initiatives, team-building activities, and events. Act as a bridge between employees and leadership to foster transparent communication. Promote a positive and inclusive workplace culture. 6. HR Operations Generalist Support Implement and maintain HRIS or tools to streamline operations. Support in training development initiatives. Handle grievance redressal and conflict resolution with empathy and professionalism. Required Skills Qualifications: Bachelor/Masterdegree in Human Resource Management or related field. 1 to 3 years of experience in a similar HR generalist/executive role. Familiarity with labor laws and HR best practices. Excellent interpersonal, communication, and organizational skills. High ownership, adaptability, and a self-starter attitude a must for startup life. Hands-on experience with HR software/tools is a plus. What We Offer: Opportunity to shape the HR function in a growing startup. Freedom to bring your ideas to life and grow professionally. A collaborative and transparent work environment. perks like flexible work, learning opportunities, etc
Posted 1 month ago
0.0 - 2.0 years
7 - 8 Lacs
Bengaluru
Work from Office
The Senior Associate Renewals Manager role is responsible for overseeing, forecasting, and closing subscription renewals in their assigned book of business. You will have direct engagement with customers, work collaboratively with the overall account team consisting of Sales, Customer Success, Services and Support. Your primary goals will be to maximize retention, minimize churn, and uncover upsell/cross-sell opportunities for new products and services. Responsibilities Description Oversee a high volume, transactional book of business Engage with customers approx 120 days prior to expiration Propose Services and training credits and Premium Support Evaluate coterm opportunities to streamline transaction processes Understand negotiation tactics Identify upsell/cross-sell/expansion opportunities Develop understanding of customer s approval processes and budget cycle Know how to identify risks and collaborate with overall account team and leadership to mitigate such risks Maintain consistent updates of Salesforce CRM tool for pipeline management Ensure accurate forecast of renewals pipeline as defined by the business Other duties as assigned Qualifications include: 0-2 years prior experience in Renewals Management Proficient in Microsoft Office suite with an intermediate knowledge of Excel Salesforce or prior CRM experience required Ability to multi-task and meet metric deadlines Strong problem solving, reasoning skills and an eye for details Strong oral, written and interpersonal skills Strong customer service and conflict resolution skills Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes Associate degree or equivalent work experience, bachelors degree preferred
Posted 1 month ago
10.0 - 15.0 years
18 - 22 Lacs
Gurugram
Work from Office
The Partner Sales Manager drives incremental revenue by executing a country-level partner strategy, developing executive relationships with key partners, enabling them to independently sell Nokia solutions, ensuring they are equipped with the right tools and knowledge, and actively supporting pipeline development and deal closures. You have: Over 10 years of sales experience, including sales management responsibilities. Minimum of 5 years of experience in partner development, partner management, and partner-led sales. Proven ability to build trust and rapport with C-level executives, partners, and internal stakeholders. Demonstrated success in managing and expanding channel partnerships. Consistent track record of exceeding annual targets and driving growth through new services and product introductions. Capable of independently developing and executing comprehensive sales strategies to achieve revenue objectives. Strong passion for and deep understanding of value-added channel sales. Excellent negotiation, analytical, and problem-solving skills. Proven experience in delivering recurring annual revenue growth of USD 510 million over a 24 year period. Extensive experience in closing large, complex deals and navigating long sales cycles. Drive Partner-Led SalesOwn and execute sales quotas for assigned partner-led accounts, ensuring monthly, quarterly, and annual revenue targets are achieved. Joint Business PlanningDevelop and implement joint business plans with channel partners, conduct quarterly business reviews (QBRs), and align on KPIs and growth strategies. Pipeline & Forecast ManagementMaintain accurate forecasts and pipeline updates via CRM tools like Salesforce, while providing regular market feedback to internal leadership. Partner Performance OversightMonitor and manage partner performance across sales targets, training milestones, and engagement levels to ensure consistent revenue growth. Channel Strategy ExecutionCollaborate with internal sales, marketing, and operations teams to execute regional and country-specific channel strategies aligned with business objectives. Partner Enablement & OnboardingIdentify, recruit, and onboard new partners; deliver comprehensive training programs to equip them for effective product positioning and sales. Relationship ManagementBuild and maintain strong relationships with C-level executives and key stakeholders within partner organizations, acting as the primary point of contact. Conflict Resolution & ComplianceProactively address partner-related issues, manage sales conflicts, negotiate agreements, and ensure healthy, compliant, and productive partner engagements.
Posted 1 month ago
4.0 - 7.0 years
7 - 8 Lacs
Kochi
Work from Office
SENIOR ENGINEER - PROJECT Gross Monthly Salary: Rs. 60,000 to Rs. 70,000 (based on focused experience and proven competence) Male Candidates Only, in the age group of 35-40 years This is a challenging yet rewarding role that offers the opportunity to contribute to prestigious projects and lead cross-functional teams in a dynamic environment. As a Project Manager at VINTON, the successful candidate will oversee the seamless execution of high-end architectural metal works projects across India. This role involves leading and coordinating efforts across multiple departments, including Technical Detailing, Procurement, Shop Fabrication and Operations, and Finance, ensuring all teams work in harmony toward project goals. The incumbent will act as the primary liaison with HNI clients and renowned architects, addressing their needs with precision and professionalism. Additionally, he will facilitate back-to-back sales by bridging the efforts of the Business Development, Sales, and Marketing divisions, ensuring alignment and momentum in client relationships and project acquisition. Qualifications and Experience: • Education: Bachelor's degree or equivalent in Mechanical Engineering. Formal education in Project Management • Experience: Minimum 7+ years of experience in end-to-end Project Management. • Proven experience handling HNW clients, architects, and high-end business owners. • Demonstrated expertise in preparing and delivering high-quality presentations. • Proficient in managing variation claims, including negotiation and documentation. Technical Skills: • Strong knowledge of project management tools, dashboards, and reporting mechanisms. Soft Skills: • Exceptional communication and interpersonal skills. • Strong problem-solving, negotiation, and conflict-resolution abilities. • Travel: Willingness to travel extensively across India to meet clients and oversee project execution. Key Competencies: • Ability to handle high-pressure situations and meet tight deadlines. • Adept at multitasking and managing multiple projects simultaneously. • Client-centric approach with a focus on delivering exceptional customer satisfaction. The position demands strong organizational skills to manage multiple projects, frequent travel to meet clients and resolve on-site challenges, and the ability to handle high-pressure situations. KEY RESPONSIBILITIES :- Client Management: • Act as the primary point of contact for HNI clients, architects, and business owners, maintaining a high level of professionalism and customer service. • Conduct regular client meetings to provide updates, address concerns, and ensure alignment with project goals. • Prepare and deliver impactful presentations tailored to high-end clients and stakeholders, showcasing project progress, design updates, and value propositions. • Build and sustain strong client relationships, ensuring client satisfaction and retention. Project Execution & Coordination: • Oversee end-to-end project management for multiple small and medium-sized projects. • Ensure projects are executed within agreed timelines, budgets, and quality standards, aligning with client expectations and company goals. • Coordinate between internal teams, subcontractors, and vendors to ensure seamless project delivery. • Manage project scope changes effectively, negotiating variation claims and ensuring proper documentation and client approvals. PMO and Monitoring: • Establish and manage the Project Management Office (PMO), creating structured reporting mechanisms, dashboards, and performance monitoring tools. • Implement processes to track the project lifecycle, including planning, execution, monitoring, and closure. • Define and monitor project success KPIs, ensuring accurate and timely reporting to both clients and internal stakeholders. • The selected candidate also has to establish robust reporting systems, monitor KPIs, and ensure projects are completed within budget and to the highest quality standards. Risk Management and Issue Resolution: • Identify potential risks and challenges across project phases, developing and executing risk mitigation strategies. • Address and resolve project-related issues promptly, keeping clients and management informed throughout the process. Team Leadership: • Lead and mentor project teams, fostering collaboration and accountability across all project phases. • Ensure the team adheres to project standards, client requirements, and contractual obligations. • Conduct regular progress reviews and performance evaluations of team members. Disclaimer : VINTON operates in a highly dynamic business environment and hence the Job Description and Key result areas as outlined above, should not be taken as exhaustive but only as indicative, subject to changes/modifications from time to time, based on exigencies of work.
Posted 1 month ago
8.0 - 12.0 years
9 - 12 Lacs
Kochi
Work from Office
PROJECT MANAGER Gross Monthly Salary: Rs. 80,000 to Rs. 1,00,000 (based on focused experience and proven competence) Male Candidates Only, in the age group of 35-40 years This is a challenging yet rewarding role that offers the opportunity to contribute to prestigious projects and lead cross-functional teams in a dynamic environment. As a Project Manager at VINTON, the successful candidate will oversee the seamless execution of high-end architectural metal works projects across India. This role involves leading and coordinating efforts across multiple departments, including Technical Detailing, Procurement, Shop Fabrication and Operations, and Finance, ensuring all teams work in harmony toward project goals. The incumbent will act as the primary liaison with HNI clients and renowned architects, addressing their needs with precision and professionalism. Additionally, he will facilitate back-to-back sales by bridging the efforts of the Business Development, Sales, and Marketing divisions, ensuring alignment and momentum in client relationships and project acquisition. Qualifications and Experience: • Education: Master's or equivalent in Mechanical Engineering. Formal education in Project Management • Experience: Minimum 12+ years of experience in end-to-end Project Management. • Proven experience handling HNW clients, architects, and high-end business owners. • Demonstrated expertise in preparing and delivering high-quality presentations. • Proficient in managing variation claims, including negotiation and documentation. Technical Skills: • Strong knowledge of project management tools, dashboards, and reporting mechanisms. Soft Skills: • Exceptional communication and interpersonal skills. • Strong problem-solving, negotiation, and conflict-resolution abilities. • Travel: Willingness to travel extensively across India to meet clients and oversee project execution. Key Competencies: • Ability to handle high-pressure situations and meet tight deadlines. • Adept at multitasking and managing multiple projects simultaneously. • Client-centric approach with a focus on delivering exceptional customer satisfaction. The position demands strong organizational skills to manage multiple projects, frequent travel to meet clients and resolve on-site challenges, and the ability to handle high-pressure situations. KEY RESPONSIBILITIES :- Client Management: • Act as the primary point of contact for HNI clients, architects, and business owners, maintaining a high level of professionalism and customer service. • Conduct regular client meetings to provide updates, address concerns, and ensure alignment with project goals. • Prepare and deliver impactful presentations tailored to high-end clients and stakeholders, showcasing project progress, design updates, and value propositions. • Build and sustain strong client relationships, ensuring client satisfaction and retention. Project Execution & Coordination: • Oversee end-to-end project management for multiple small and medium-sized projects. • Ensure projects are executed within agreed timelines, budgets, and quality standards, aligning with client expectations and company goals. • Coordinate between internal teams, subcontractors, and vendors to ensure seamless project delivery. • Manage project scope changes effectively, negotiating variation claims and ensuring proper documentation and client approvals. PMO and Monitoring: • Establish and manage the Project Management Office (PMO), creating structured reporting mechanisms, dashboards, and performance monitoring tools. • Implement processes to track the project lifecycle, including planning, execution, monitoring, and closure. • Define and monitor project success KPIs, ensuring accurate and timely reporting to both clients and internal stakeholders. • The selected candidate also has to establish robust reporting systems, monitor KPIs, and ensure projects are completed within budget and to the highest quality standards. Risk Management and Issue Resolution: • Identify potential risks and challenges across project phases, developing and executing risk mitigation strategies. • Address and resolve project-related issues promptly, keeping clients and management informed throughout the process. Team Leadership: • Lead and mentor project teams, fostering collaboration and accountability across all project phases. • Ensure the team adheres to project standards, client requirements, and contractual obligations. • Conduct regular progress reviews and performance evaluations of team members. Disclaimer : VINTON operates in a highly dynamic business environment and hence the Job Description and Key result areas as outlined above, should not be taken as exhaustive but only as indicative, subject to changes/modifications from time to time, based on exigencies of work.Role & responsibilities Preferred candidate profile
Posted 1 month ago
2.0 - 5.0 years
4 - 8 Lacs
Kannur, Bengaluru
Work from Office
Academic Welfare Officer is to provide comprehensive support for students academic and personal well-being throughout their academic journey. This includes Student Support Mental Health Support Academic Advising Conflict Resolution Student Advocacy Crisis Response Community Outreach Documentation and Reporting Collaboration Educational Qualification A bachelors degree in education, counseling, psychology, social work, or a related field is typically required
Posted 1 month ago
2.0 - 5.0 years
7 - 11 Lacs
Bengaluru
Work from Office
The role of Product Owner is to work with end users from country teams, regional and group teams to gather/ solicit requirements, eliciting requirement by identifying gaps in current process vs target, analyze the requirements, communicate them to technology teams and write user stories. Aside to it, plan and help implementing parallel roll-outs, monitor and track test execution, defect management and post implementation activities in countries as SME. Support in developing a strategy that identifies critical success factors, measurable milestones, potential obstacles and recommended plan of action during the Implementation Phase Key Responsibilities Strategy Define product vision, road-map and growth opportunities Assist in the definition of project scope and objectives, involving all relevant stakeholders. Effectively communicating insights and plans to cross-functional team members and management Evaluate existing and proposed business processes with respect to proposed solution and share feedback with process owners Ensuring solutions meet business needs and requirements. Research and analyse market, the users, and the roadmap for the product Business Manage dress rehearsals with end users, technology teams for successful completion of user verification and conversion verification tests Co-ordinate and manage the various stages of end user testing such as UAT [User acceptance testing), UVT CVT (User Verification Test Conversion Verification Test) Serves as the SME for dress rehearsals and conversion related activities Supports pre- post Implementation activities in countries as business champion Processes Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy Requirement gathering, analysing and documenting it in Azure DevOps(ADO) Write the corresponding user stories and provide feedback on areas of improvements/ gaps to technology team Manage change requests with respect to scope and timeline by following change control process and maintain the product backlog in Azure DevOps (ADO) Manage conversion user acceptance testing with respect to execution, defect management with technology teams for timely closure Develop spreadsheets, diagrams and process maps to document needs People Talent Act as a knowledge broker by representing the Product backlog between the development team and stakeholders. Should be able to enable collaboration and empower the developers by finding the right people for them to talk to fulfil the requirements gathering Act as a conflict resolver for securing resources, drive solutions and act as a mediator to fast track value based delivery Risk Management Identify risk/ issues, report and escalate to management as appropriate Governance Facilitate project team meetings and status review meetings Conduct meetings and presentations to end users/ management teams Coordinate with internal resources and third parties/vendors for the flawless execution of projects Ensure adherence to the organization s governance framework Keep abreast with Agile/Scrum best practices and new trends Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the WRB to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders ITO Process teams Group Country stakeholders comprising of Products Operations Operations Risk Legal and compliance Audit Credit and Risk Operations Policy Finance Skills and Experience Qualifications A bachelor s degree in business or related field or an MBA. Experience in Banking Domain CBAP, CSPO/ Agile certification preferred Strong understanding of business analysis principles. Fundamental analytical and conceptual thinking skills. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Excellent Microsoft excel, PowerPoint and Microsoft Project skills Logical approach to problem solving and an excellent eye for detail Good communicator, exceptional verbal and written communication skills Be a leader, self-motivated, and demonstrate the ability to influence across functional lines to ensure all participants and stakeholders deliver according to schedule Excellent planning, organizational, and time management skills. Excellent facilitating and moderating skills Exposure to Azure DevOps (ADO), Clarity and Confluence is preferred Ability to multi-task and manage various project elements simultaneously Should possess high levels of the skills such as, attention to detail and conflict resolution Academic Qualification: Bachelor of Engineering, MBA is preferred Professional Certifications: CSPO, CBAP is highly preferred Bank training; mandatory developmental - role specific, and regulatory/compliance bank wide role specific About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 28676
Posted 1 month ago
7.0 - 10.0 years
2 - 6 Lacs
Mumbai, Navi Mumbai
Work from Office
About Us : We are SVKM s NMIMS Centre for Distance and Online Education (NCDOE) - India s Premier Institution for with core focus on Distance Online learning. Visit us at https://online. nmims. edu/about-us/ for more information. Job Title Secretary Reports to Pro Vice Chancellor Location Mumbai Job Purpose: This role is responsible for delivering high-level administrative and operational support to the Pro Vice Chancellor, including efficient management of calendar, travel, correspondence, reports, petty cash, office supplies, and internal coordination. The position ensures seamless execution of academic and administrative activities across the Centre for Distance and Online Education. Key Responsibilities: Executive Secretarial Support: Manage domestic travel logistics including flight bookings, ground transport, and accommodation arrangements. Prepare and organize materialsfor meetings, including agendas, presentations, minutes, and follow-up action items. Draft, review, and manage professional correspondence, reports, and internal communications on behalf of the PVC. Coordinate HRMS-related approvals (e. g. , leave, OD, appraisals, separation clearances). Facilitate review and execution of agreements and important documents. Organize and support internal/external meetings, including vendor and client visits, with arrangements for hospitality and parking. Assist in planning and coordinating institutional events and festive celebrations. Manage the PVC s calendar, schedule appointments, coordinate internal and external meetings, and handle rescheduling or conflicts efficiently. Operations Coordination - Non-Campus NCDOE Locations: Oversee lease registration and renewals for non-campus centres. Coordinate repairs, maintenance, and procurement of equipment and services. Manage relationships and service contracts with housekeeping and security vendors. Process PRs/POs for facility management staff (security, housekeeping, peons). Support IT team roster planning, conflict resolution, and vendor coordination. Sales Operations - Authorized Enrollment Partner (AEP): Review and verify documentation for onboarding new partners or changes in existing partner details. Issue program and community licenses to AEPs. Draft and maintain agreements with AEPs. Empowered Committee (EC) Meeting Coordination: Schedule meetings by coordinating with committee members. Prepare agendas, collate approval notes, and draft minutes of meetings. Maintain documentation and records of all EC meetings. Internal Communication Liaison: Act as the central point of contact for coordination with internal departments and central teams. Track task progress, follow up on pending items, and ensure timely closure. Track pending tasks and ensure timely follow-ups and closure on key issues and projects. Support the PVC in document reviews, reporting, project updates, and general administrative oversight. Key Interactions: Internal Stakeholders: HODs at NCDOE University Depts Offices of Chancellor/VC/PVC External Stakeholders: Vendors Dimensions: Manage team of IT Support, admin housekeeping staff. Requirements- Skills Competencies: Excellent interpersonal, communication, and multitasking skills. Ability to maintain confidentiality and handle high-pressure situations with tact and professionalism. Extremely proficient with Microsoft Office Suite, handling office equipment documentation Ability to work independently and reliably. Flexible and adaptable in various situations and when interacting with many different personalities. Ability to organize, Excellent time management and multi-tasking ability. Requirements- Education work experience: Bachelor s degree in business administration, Management, or related field. 7 to 10 years of experience in a secretarial or executive support role, preferably within an academic or institutional setting
Posted 1 month ago
12.0 - 17.0 years
10 - 14 Lacs
Hyderabad
Work from Office
About the Job The Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require. The role is a combination of general management, service operations, and special projects. The Service Desk Manager will wear many hats - in addition to managing a potentially large team of support agents, they will also monitor operations to make sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and processes are followed to provide effective customer service and meet requirements. They would also serve as the service-desk liaison to major business-impacting initiatives. As Global Service Desk Manager, You Will Manage the day-to-day operations of a 24/7 Global Service Desk with teams working across multiple geographical locations, providing phone, email, and live chat support in line with the agreed Service Level Agreements. Demonstrate a strong understanding of process, delivery, and operations management to ensure efficient and effective execution of operations. Provide and manage service delivery best practices, managing tickets, chats, escalations, and client expectations. Monitor metrics to ensure continual improvement on all processes, as well as to identify problem trends to reduce future service incidents. Oversee team schedules and resource capacity for each shift to ensure balancing to prevent burnout. Develop SLAs and OLAs to set expectations and measure the performance of the Global Service Desk team. Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality. Owner of key measurements and service levels for Global Service Desk services. Responsible for ensuring all KPIs and metrics are measured and adhered to. Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly, and as needed. Deep dive into processes to identify gaps and develop strategies for improvement. Responsible for mentoring and coaching the Global Service Desk leads and teams with their career plans. Focus on delivery and can direct their team to deliver Service Level Agreements that enable the business to meet its objectives. Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties, and discuss successes and challenges. Conduct annual performance evaluations for all direct reports. Regularly connect with leadership and management to review Global Service Desk performance and ongoing issues. Maintain a close working relationship with internal and external stakeholders to meet Service Level Agreements. Responsible for supervising the team, managing team conflicts, and demonstrating quick decision-making capabilities to maintain sound team health. Review the teams performance regularly and provide necessary feedback and guidance for improvements. Plan, coordinate, and manage ad-hoc projects for the GSD team as needed. Act as a liaison between GSD and other IT and support departments. As Global Service Desk Manager, You Need Full-time Technical Graduate or relevant post-secondary degree preferred. Must have 12+ years of experience in IT service management. 5+ years of relevant experience in managing IT Help Desk Operations or Technical Service Desk. Understand processes, delivery, and operations management. 7 + years of experience working in the Service Desk under various roles. Subject matter expert in ITIL V3 or V4 service management with a proven background in various technical disciplines and technologies. ITIL certification is desired. Additional technical certifications are an asset. Must have good logical probing, understanding, and troubleshooting skills. Must have exceptional written and oral communication skills. Technical awareness with hands-on knowledge and experience on various technologies. Positive attitude towards solving customer problems. Ability to accurately prioritize tasks and accomplish them in a timely fashion. Ability to review various processes and procedures to keep them up to date at regular intervals. Self-motivated and able to work in a fast-paced environment with the ability to think and act independently. Strong analytical and problem-solving skills. Strong relationship-building skills, can network and work well with remote stakeholders. Excellent reporting and presentation skills. Superior attention to detail with an eye for accuracy. ,
Posted 1 month ago
5.0 - 10.0 years
8 - 12 Lacs
Mumbai
Work from Office
Deputy General Manager and Assistant Vice President Key Responsibilities Primary responsibilities will include liaising with existing employees, executing human resource programs including but not limited to compensation, benefits, and leave; performance and talent management; recognition; health and safety; and training and development. Statutory Compliance knowledge of Employee Database Management, Issuance of Various Letters, Leaves & Attendance Management, Payroll, EPF-ESIC & Legal Compliance, Performance Review & Management, Training & Development activities, Employee Engagement Activities, CSR, Generalist role Handling End-to-End Recruitment. Help in formulating personnel policy and procedure guidance to employees and management. Facilitates the hiring of qualified job applicants for open positions; collaborates with departmental Heads to understand skills and competencies required for openings. Identify future staffing needs. Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the Head of Human Resources. Conducts or acquires background checks and employment eligibility verifications. Manage the organizations employee database and prepare reports/personnel records by recording new hires, transfers, terminations, changes in job classifications, merit increases; and tracking vacation, sick, and personal time. Administer new employee onboarding and orientation. Email follow-up from employers Recruitment and Selection, JoiningFormalities, Statutory Compliance, Exit Formalities, EmployeeEngagement, Payroll, Attendance and Leave Management Prepare paperwork, schedule, and facilitate smooth new hire onboardingprocess, coordinating with cross-functional departments to deliver anexceptional first-day experience Handle all administrative tasks for onboarding, new hire orientation, andexit interviews, including entering data into HR information systems andauditing for accuracy and compliance Be the primary backup for payroll processing, including; bi-weekly andsemi-monthly updates to employee files, bonus/incentive pay, tracking vacation/sick pay, importing expense reimbursements, inputting exceptions, hourly employee validations, and benefit changes Performs other duties as assigned by the Head Human Resource Qualification Any graduate or postgraduate in Human Resources Technical Expertise Excellent understanding and knowledge of regional statutory compliances and employment-related / labour laws and regulations. br Sound working knowledge of SPINE HR Software. Experience Minimum: 5 Years br Maximum: 8+ Years Location of Posting Mumbai H.O. IT Skills Sets MS Office applications Competencies Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict-resolution skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to act with integrity, professionalism, and confidentiality. Presentable, Mature & Confident Possesses patience, determination and active listening skills. Key Skills Competence to build and effectively manage interpersonal relationships at all levels of the company. Manage a large number of people. Display process-oriented approach. Keywords Human Resources, Human Resource Management, People Manager Target Industries Any corporate Compensation Depending upon candidature and market standards Confidentiality This document is confidential and strictly meant for internal use.
Posted 1 month ago
10.0 - 15.0 years
6 - 10 Lacs
Chennai
Work from Office
Job Description Manager - HR Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Job Description Manager - HR Job Overview: We are seeking an experienced HR Manager with 10 years of expertise in human resources management. The ideal candidate will have a strong background in implementing HR strategies and initiatives, managing talent acquisition, employee relations, performance management, and ensuring compliance with legal and regulatory requirements. This role will be key to building and fostering a high-performance culture, to enhance the overall employee experience and contribute to the organizations success. Key Responsibilities: HR Strategy and Planning: Develop and implement HR strategies aligned with the company s business objectives. Support senior management on HR issues, including workforce management Lead the development of HR policies, procedures, and best practices. Employee Relations: Act as the primary point of contact for employee concerns, resolving issues promptly and effectively. Promote a positive work environment and support the implementation of employee engagement initiatives. Develop and maintain strong relationships with employees at all levels to address their needs and concerns. Administer legal cases and coordinate with Legal Performance Management and Development: Support business in CPM Provide support to managers on performance issues and employee development Compensation and Benefits: Manage payroll, statutory and payroll related matters along with team members Manage POSH related compliances Managing absence and leave management and tardiness. Manage employee life cycle in Alight. Compliance and Risk Management: Ensure compliance with labor laws and regulations in all HR-related processes. Advise the organization on changes to labor laws and HR best practices. Handle and resolve any legal issues related to employee relations, terminations, or HR compliance. HR Metrics and Reporting: Analyse and report on key HR metrics such as turnover, retention, and employee engagement. Use data-driven insights to propose initiatives aimed at improving workforce efficiency and satisfaction. Qualifications: Bachelors degree in Human Resources, Business Administration, or related field (Master s degree or HR certification preferred). 10+ years of experience in HR management Strong knowledge of HR best practices, employment law, and regulatory requirements. Proven ability to manage HR functions, employee relations, performance management. Excellent interpersonal, communication, and problem-solving skills. Strong managerial capabilities and team-building capabilities. Ability to work effectively in a fast-paced and dynamic environment Key Competencies: Sound managerial skills, unbiased and willingness to learn Conflict Resolution and Negotiation Data Analysis and Reporting Employee Engagement Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. . Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. ."
Posted 1 month ago
15.0 - 20.0 years
22 - 27 Lacs
Gurugram
Work from Office
Job Description Senior Manager - HR Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com . Job Description Senior Manager - HR Job Overview: We are seeking an experienced HR Manager with 15 years of expertise in human resources management. The ideal candidate will have a strong background in implementing HR strategies and initiatives, managing talent acquisition, employee relations, performance management, and ensuring compliance with legal and regulatory requirements. This role will be key to building and fostering a high-performance culture, to enhance the overall employee experience and contribute to the organizations success. Key Responsibilities: HR Strategy and Planning: Develop and implement HR strategies aligned with the company s business objectives. Support senior management on HR issues, including workforce management Lead the development of HR policies, procedures, and best practices. Employee Relations: Act as the primary point of contact for employee concerns, resolving issues promptly and effectively. Promote a positive work environment and support the implementation of employee engagement initiatives. Develop and maintain strong relationships with employees at all levels to address their needs and concerns. Administer legal cases and coordinate with Legal Performance Management and Development: Support business in CPM Provide support to managers on performance issues and employee development Compensation and Benefits: Manage payroll, statutory and payroll related matters along with team members Manage POSH related compliances Managing absence and leave management and tardiness. Manage employee life cycle in Alight. Compliance and Risk Management: Ensure compliance with labor laws and regulations in all HR-related processes. Advise the organization on changes to labor laws and HR best practices. Handle and resolve any legal issues related to employee relations, terminations, or HR compliance. HR Metrics and Reporting: Analyse and report on key HR metrics such as turnover, retention, and employee engagement. Use data-driven insights to propose initiatives aimed at improving workforce efficiency and satisfaction. Qualifications: Bachelors degree in Human Resources, Business Administration, or related field (Master s degree or HR certification preferred). 15+ years of experience in HR management Strong knowledge of HR best practices, employment law, and regulatory requirements. Proven ability to manage HR functions, employee relations, performance management. Excellent interpersonal, communication, and problem-solving skills. Strong managerial capabilities and team-building capabilities. Ability to work effectively in a fast-paced and dynamic environment Key Competencies: Sound managerial skills, unbiased and willingness to learn Conflict Resolution and Negotiation Data Analysis and Reporting Employee Engagement Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. . In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. ."
Posted 1 month ago
0.0 - 2.0 years
1 - 2 Lacs
Bhubaneswar, Odisha, India
On-site
Description We are seeking a motivated and dynamic Customer Relation Executive (MALE/ FEMALE) to join our team in India. The ideal candidate will be responsible for managing customer interactions, addressing their needs, and ensuring overall satisfaction. This is an exciting opportunity for individuals looking to start their career in customer service. Responsibilities Act as the primary point of contact for customers, addressing inquiries and resolving issues promptly. Maintain strong relationships with clients to ensure high levels of customer satisfaction. Document customer interactions and feedback in the CRM system. Assist in the development and implementation of customer service policies and procedures. Collaborate with other departments to enhance overall customer experience and service delivery. Skills and Qualifications Excellent verbal and written communication skills in English and local languages. Proficient in using CRM software and Microsoft Office Suite. Strong problem-solving skills and ability to think critically under pressure. Ability to work in a fast-paced environment and handle multiple priorities. Customer-oriented mindset with a passion for helping others.
Posted 1 month ago
3.0 - 5.0 years
13 - 17 Lacs
Mumbai
Work from Office
Main Duties : Lead technical design and production of design documents from Schematic to IFC Produce BIM models and sheets with necessary drawings in detail with Revit Provide technical input with materials, details, and specifications. Coordinate with suppliers, contractors for the technical optimization of design. Make sure design is fully integrated with other disciplines through close coordination and proactive design solutions. Support establishing library of standard details and production process for the most efficient delivery. Provide effective design management input, review, consultation and advice to the client, to ensure the full intent of projects are realised. Manage the integration of the design and all related elements into the technical design Provide effective support into the drafting of design guidelines, briefs, and scope of works Ability to effectively manage and prepare all design submissions through the design stages, and managing the change process. Work as part of a multi-discipline development team, to ensure all design efforts are well coordinated and integrated. Drive all design efforts to stated programme and scheduled deliverables, costs and quality. Ensure all designs are aligned to achieving stated and best local, international practices from an Environmental & Sustainability perspective. Responsible for driving excellence in health and safety, ensuring that risks are minimized in the design process. Ensure required quality checking / approval procedures are carried out. Coordinating and liaising on a daily basis internally and on a regular basis with design team to manage options, proposals and recommendations. Support the Design Director and Project Director as required for the overall programme delivery. Ensure possible value engineering ideas are identified to cut costs / time and provide recommendations. Manage and approve all proposed VE options Requirements 3+ years’ experience in major architectural projects, preferably in GCC region. Experience in delivering design package at detailed design level with Revit. Proficiency in modelling and drafting with Revit is required. Degree in architecture, civil engineering, or similar relevant discipline. Excellent leadership skills and ability to delegate and coordinate responsibilities. Strong conflict resolution/management skills. Strong team player with the ability to balance conflicting priorities and take timely decisions. Excellent analytical skills. Excellent communication skills, both written and verbal.
Posted 1 month ago
15.0 - 20.0 years
17 - 22 Lacs
Visakhapatnam, Hyderabad, remote
Work from Office
Senior Business Development Manager Locations: Hyderabad | Visakhapatnam | Remote Are you a strategic thinker with a passion for client success and team leadership? Were looking for an experienced Sr. BDM with 15+ years of proven expertise in client acquisition, onboarding, team coordination, and stakeholder engagement. You should have: Responsibilities: Client Acquisition & Growth: Drive new business acquisition, leveraging a strong track record of bringing in new clients and nurturing long-term relationships to foster sustained growth. Client Onboarding & Success: Lead client onboarding processes across various industries, ensuring a seamless and positive experience that sets the stage for enduring partnerships. Team Leadership & Coordination: Manage cross-functional teams effectively, with over 6 years of experience handling teams across Hyderabad, Visakhapatnam, and remote setups. Foster collaboration and ensure cohesive efforts towards shared objectives. Stakeholder Engagement: Act as a key liaison, utilizing excellent communication and client-facing skills to manage expectations and drive successful outcomes with all stakeholders. Conflict Resolution: Employ strong conflict resolution skills to navigate challenges and maintain positive client relationships, ensuring client satisfaction and retention. Strategic Execution: Thrive in a dynamic, fast-paced environment, contributing to both strategic business development and efficient delivery execution. A strong track record of bringing in new business and nurturing long-term client relationships Over 10 years of experience onboarding clients across industries Over 6 years of team handling experience, managing cross-functional teams across Hyderabad, Visakhapatnam, and remote setups Excellent communication, conflict resolution, and client-facing skills A mindset that thrives in dynamic, fast-paced environments This role bridges business growth and delivery executionideal for someone who enjoys both relationship building and operational excellence.
Posted 1 month ago
12.0 - 15.0 years
15 - 19 Lacs
Bengaluru
Work from Office
• Facilitates scrum ceremonies (Daily Scrum, Refinement, sprint planning, demo/review, retro, etc.), • Has agile mindset, understands what’s behind agile values and principles • Removes impediments; escalates to senior leaders when needed • Understands agile software development frameworks (Scrum, Kanban) • Tracks sprint and Rally release progress, results & associated metrices in Rally • Able to set up and analyse agile software development metrics • Coordinates with Technical Product Manager, Program Manager, Product Manager and Development Manager on the sprint progress, external dependencies, risks, etc. • Drive to get things done, takes ownership, has positive attitude and high energy • Responsible for and works with Technical Product Manager to mitigate cross product dependencies • Must be an excellent team player • Communicates sprint and mid-range plan (scope, schedule and risks) to internal stakeholders • Deep understanding of software development methodologies • Attends and provides input to the Scrum of Scrum • Has experience in the Scrum Master role • Maintains and reports team performance metrics • Excellent organizational, communication and problem-solving skills • Keeps team focused on current sprint goals and monitors transparency of release • Excellent English communication skills • Champions continuous improvement in the scrum team • Understanding of modern software development practices like continuous integration and agile testing • Champions quality and technical excellence in the scrum team • Previous background in software development roles (project management, software development, business analysis, QA) • Co-ordinates go/no-go decision making for every release in conjunction with key stakeholders (incl. promotion to SIT, CVT, Prod environments • Familiarity with the tools supporting Agile software development (e.g. Rally, Jira, V1) • Educates the scrum team on agile requirements, agile planning and backlog creation, and other scrum best practices • Fosters environment of trust and collaboration. Encourages effective discussion, conflict resolution and decision making
Posted 1 month ago
6.0 - 8.0 years
8 - 12 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
We are looking for a skilled and motivated Scrum Master to facilitate agile development practices across one or more cross-functional teams. The ideal candidate will foster a collaborative environment, remove impediments, and ensure adherence to agile principles to support high-quality product delivery. Key Responsibilities: Serve as a servant leader and coach for Agile teams. Facilitate all Scrum ceremonies: Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Guide the team on the use of Agile/Scrum practices and values. Support the Product Owner in managing the product backlog and ensuring its visibility. Identify, track, and help remove impediments that obstruct the team's progress. Promote continuous improvement and help teams increase their productivity and efficiency. Ensure the development team is working in a healthy, collaborative, and efficient Agile environment. Foster communication and collaboration within the team and across departments. Protect the team from external interruptions and distractions. Generate relevant metrics to evaluate team performance and process effectiveness. Ensure alignment with organizational goals and agile best practices. Required: Bachelor's degree in Computer Science, Business, or a related field. Experience of 6-8 years as a Scrum Master. Solid understanding of Agile principles and Scrum methodology. Experience working with Agile tools such as Jira, Trello, or Azure DevOps. Strong communication, facilitation, conflict resolution, and interpersonal skills. Certified Scrum Master (CSM), PMI-ACP, or equivalent certification. Preferred: Familiarity with other Agile methodologies such as Kanban, SAFe, or LeSS. Experience in software development or technical project management is a plus. Key Competencies: Leadership and team-building abilities. Strong organizational and time management skills. Analytical thinking and problem-solving. Ability to influence and mentor without direct authority. Commitment to continuous learning and development.
Posted 1 month ago
10.0 - 15.0 years
10 - 15 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
About the Role: Proactively manages assigned team by mentoring, guiding, training, and assisting recruiters individually and group wise as needed. Ensures all weekly and monthly team productivity SLAs are met through regular monitoring and supervision. Monitor key performance metrics, analyze data, and implement process improvements to enhance recruitment efficiency and effectiveness. Implement best practices and processes to maintain the highest recruitment quality standards. Generate reports and insights for the leadership team, offering strategic recommendations for continuous improvement. Ensure compliance with relevant employment laws, regulations, and company policies throughout the recruitment process. Ensures quarterly and yearly team performance (offers/starts) targets are achieved and team is geared to handle urgent requirements. Maintains a strong work relationship with the account manager(s) of the client(s) assigned and works closely with the account manager(s) to prioritize client requirements and quickly resolves any issues that might arise. Ensures consistently high requirement coverage by proper utilization of the team. Ensures daily and weekly reports and updates are prepared and sent on time. Must have skills: Excellent communication and interpersonal skills. Demonstrated ability to drive results in a fast-paced and dynamic environment. Strategic mindset with the ability to align recruitment efforts with business objectives. Familiarity with recruitment technologies and tools. Proficient with both Tech and Non-Tech roles Good work ethics Conflict Resolution Problem Solving
Posted 1 month ago
0.0 - 5.0 years
4 - 10 Lacs
Thane, Maharashtra, India
On-site
Description We are looking for enthusiastic individuals to join our customer service team, catering to both freshers and experienced candidates. This role involves assisting customers with their inquiries, ensuring a high level of customer satisfaction and support. Responsibilities Responding to customer inquiries via phone, email, and chat Resolving customer complaints and issues in a timely manner Providing product information and guidance to customers Maintaining customer records and documentation Collaborating with other team members to enhance customer satisfaction Identifying trends in customer inquiries and providing feedback to management Skills and Qualifications Excellent communication skills in English and regional languages Strong problem-solving abilities Proficiency in using customer service software and CRM systems Ability to work in a fast-paced environment Basic understanding of product knowledge and services offered Good organizational and time management skills Patience and empathy towards customer needs Ability to work independently and as part of a team
Posted 1 month ago
0.0 - 4.0 years
3 - 9 Lacs
Thane, Maharashtra, India
On-site
Description We are seeking an International Customer Service Executive to join our dynamic team in India. The ideal candidate will be responsible for providing exceptional support to our international customers, ensuring their queries are handled efficiently and effectively. Responsibilities Manage and resolve customer inquiries via phone, email, and chat in a timely manner. Provide information about products and services, ensuring customer satisfaction. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve service delivery and customer experience. Identify and escalate issues to appropriate departments as necessary. Assist in the development of customer service policies and procedures. Skills and Qualifications Excellent verbal and written communication skills in English and local languages. Strong problem-solving abilities and a customer-centric mindset. Proficiency in using customer service software and tools. Ability to work in a fast-paced environment with strong multitasking skills. Basic knowledge of international business and cultural awareness. Strong attention to detail and organizational skills.
Posted 1 month ago
0.0 - 3.0 years
0 - 4 Lacs
Gurgaon / Gurugram, Haryana, India
On-site
Handle inbound and outbound voice calls to assist customers with their inquiries. Provide accurate information regarding products and services to customers. Resolve customer complaints effectively and efficiently. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve customer service processes and outcomes. Handling inbound calls & providing them with exceptional customer service Maintaining accurate records of customer interactions Resolving customer complaints in a professional manner Strong problem-solving skills Skills and Qualifications Excellent verbal communication skills in English and regional languages. Strong listening skills with the ability to empathize with customers. Basic understanding of computer systems and proficiency in using call center software. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving skills and a customer-oriented mindset.
Posted 1 month ago
0.0 - 2.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Looking for RM with 02 yrs experience, preferably in Real Estate. Must have strong communication, lead generation, negotiation, and client servicing skills. Graduate in Marketing/Sales preferred. Interns with good skills can apply for internship Provident fund Health insurance
Posted 1 month ago
5.0 - 8.0 years
15 - 16 Lacs
Gurugram
Work from Office
Helps to establish sprint cadence Coordinates with product owners to keep the sprint team s backlog ready and groomed Facilitates sprint planning, review, daily scrum, refinement meetings, and retrospective events at the team level Publishes committed sprint objectives Identifies and escalates impediments Maintains relevant metrics to help the team monitor their performance Coordinates elements of the sprint plan with other technology staff outside of the project Takes responsibility for managing dependencies within the sprint team as we'll as those dependencies from other development or operations teams Participates as we'll as facilitate Scrum of Scrums Encourages Architect, UX, QT and Sprint team collaboration Coordinates timely response and support to production line customer issues and helps to ensure that team maintains adherence to Service Level Agreements (SLA) Facilitate Project / Epic estimation process Communicates sprint status to stakeholders at a fixed cadence Promotes adherence to Agile software development best practices Drives continuous improvement initiatives at the team level Acts as an Agile coach to the development team Heres What You Need: 5-8 years of technical experience including 2-4 years of experience as a Scrum Master or Agile Coach Understanding of backlog tracking, burn down metrics, velocity, task definition, and other Agile terminology Large/enterprise application development experience using Agile methodologies preferred but not required Strong leadership, time management, conflict resolution, and analytical skills Able to act as servant leader at the team level or project level Situational Awareness - Must be the first to notice differences and issues as they arise, make all necessary attempts to solve them before elevating them to management Drive for continuous improvement Quick learner - Must be able to quickly gain high level understanding of the technical and business domains of the development team Self-motivation and the ability to work under minimal supervision are a must Outstanding written and oral communication Experience with Atlassian Tools such as Jira and Confluence preferred, but not required Experience and knowledge of PI planning will be an added advantage Experience in project management will be an added advantage
Posted 1 month ago
15.0 - 20.0 years
20 - 25 Lacs
Mumbai
Work from Office
Your responsibilities In this role you will lead the department Project execution with two sub divisions in Project Management and Procurement. You will manage, supervise and develop people including succession planning, training, talent management, and career development. The main responsibilities per division are: Project Management & Planning You will build up the Project Management team that supports and controls the execution of electrolysis projects including new build projects, Revamps and EP(C) projects Drive and control of the execution of projects e.g. time schedule and document management You will coordinate project management and construction management in the range required for offers / orders You will develop execution concepts and time schedules You will calculate hours for Project Management and set up of Work Break down Structure You will align and coordinate the strategic PM activities in India with the Global head of Project management Procurement and Inspection You will build up the Procurement team for supporting EP projects including technical procurement, logistics, inspection and expediting You will align and coordinate the strategic activities with the Global head of procurement You will manage with your team, export and import related compliance for electrolysis-specific materials Your profile Completed university studies as a graduate engineer or comparable masters degree Several years (min. 15 years) of professional experience in the aforementioned areas of responsibility, ideally in the field of international chemical plant Engineering, Procurement, Erection and Commissioning Holding the PMP Certification in a good standing is an added advantage. Experienced handling of project management / engineering tools and data bank applications Having professional experience in Electrolyser projects execution through a reputed engineering or EPC company is added advantage Proven leadership experience Outstanding leadership, communication and conflict resolution skills Structured and focused work, initiative, decision-making and empowerment, teamwork, sociability and negotiating skills Strong customer orientation, willingness to innovate and intercultural competence Willingness to travel worldwide frequently Very good English language skills
Posted 1 month ago
7.0 - 10.0 years
9 - 12 Lacs
Bengaluru
Work from Office
Job Title: Senior Manager - HR Business Partner (HRBP) Location: Bangalore Department: Human Resources Job Summary: As an Senior Manager - HR Business Partner (HRBP) at Reward360, you will collaborate closely with business leaders to align HR strategies with organizational goals. You will act as a trusted advisor, fostering a positive workplace culture, driving employee engagement, and ensuring the effective execution of HR policies and programs. Reward360 Global Services Pvt Ltd is India s leading loyalty tech and customer engagement platform. We are scaling rapidly and looking for a high-impact Senior Manager - HRBP to partner with our growing teams across tech, operations, and business functions. If you re a passionate HR leader who wants to drive people strategy, partner with CXOs, shape culture, and make real business impact this is for you. What You ll Own: Partner with business leaders to drive org design, workforce planning & leadership coaching Lead performance cycles, capability frameworks, and talent calibration Build employee engagement, retention, and culture-building programs Actively manage people risks, grievances & conflict resolution Support leadership with change management, scale-up plans & org transitions Influence hiring decisions, manpower planning & new hire assimilation What We re Looking For: . 7-10 years of HRBP experience (preferably in tech/product/startup ecosystem) . Strong leadership presence with CXO-level stakeholder management . Hands-on with performance frameworks, engagement drivers & workforce analytics . High EQ, problem-solving mindset & strong execution bias . Excellent communication, & conflict resolution skills . Willingness to Work from office 5 days a week in our office at HSR Layout Sector 6. . Someone who is willing to balance hands on work and collaborative projects across the org, while mentoring juniors. Why Reward360? We don t just build customer loyalty - we build people loyalty. Come lead HR where strategy meets execution, and culture drives business. Be part of an innovative and dynamic organization. Opportunity to work with passionate professionals in a collaborative environment. Competitive compensation and benefits package. Reach out to explore!
Posted 1 month ago
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