1220 Conflict Resolution Jobs - Page 31

Description We are seeking an experienced Education Counselor to join our team in India. The ideal candidate will have 1-5 years of experience in educational counseling, helping students navigate their academic journeys and make informed decisions about their future. Responsibilities Provide one-on-one counseling to students regarding educational pathways and opportunities. Guide students in selecting suitable courses and institutions based on their interests and qualifications. Assist students in preparing application materials, including personal statements and CVs. Conduct workshops and seminars on career options and educational trends. Maintain up-to-date knowledge of educational programs and institutions in India and abroad. Develop and maintain relationships with educational institutions and stakeholders. Track and follow up on student progress and outcomes after counseling sessions. Skills and Qualifications Bachelor's degree in Education, Psychology, or a related field. Strong communication and interpersonal skills. Ability to empathize and connect with students from diverse backgrounds. Knowledge of various educational programs and career paths available in India and abroad. Proficiency in using counseling software and tools for record-keeping and analysis. Excellent organizational and time management skills. Ability to work independently as well as part of a team. Interested candidates can connect on below mentioned numbers: Call HR Abhishek : 9211266657 Call HR Ridhi : 8178280056 Call Aaditya : 9211726657

Overview We are looking for a Corrections Representative who would be responsible for working on all corrections activities in accounts receivable processes . We are only looking for candidates having logistics/transportation or supply chain experience. In this role, you will be responsible for all the activities related to the correcting requests different queues worked under the corrections process. On our team, youll have the support to excel at work and the resources to build a career you can be proud of. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including medical insurance, life insurance, etc. We provide free transport facility Location : Pune Timing : 1:00PM 10:00AM / 4:00PM to 1:00 AM What youll do on a typical day: As specialist you will be responsible for majorly working on the corrections queues that you are assigned to. Ensure that the requests are completed within the set timelines. Making sure all the correction requests are properly reviewed, understood and then rectifications to be done with proper documentation supporting the same. Understand the billing process and updates impacting corrections. Liaison with the onshore partner and work on any adhoc requests impacting revenue regularly. Timely response to the queries from customers on disputes Pros. Identify recurring issues and analyzing them. Collaborate with other processes within Order to cash to resolve recurring issues. Ensure documentation is updated for respective processes. Train the new team members on the corrections functions. What you need to succeed at XPO: At a minimum, youll need: Ability to work flexible hours depending on the process requirements Bachelors in accounting or Finance or Commerce 0 to 3 years related experience within the logistics or transportation domain (compulsory) within Order to Cash (OTC) primarily in Billing and corrections dispute resolutions processes Strong communication skills - both verbal and written. Basic Computer Skills & Advance Knowledge of MS Office is mandatory Should be able to perform duties independently and with minimal supervision Good interpersonal skills: participate in a team environment and build strong working relationships. Good with time management, multi-task and prioritize workloads, demonstrated analytical capabilities; effectively identify and resolve problems.

Job Opening for Customer Support Associate Company - Small Industries Development Bank of India (Govt) Location - Chakan Pune. Work Exp - 1 to 3yrs, The candidate must have basic financial/ banking knowledge. Working knowledge of Microsoft office and other computer application and should be well versed with it. Salary - 30k to 35k. Education - B com/ M com/MBA. Note- age not to be less than 21 years. Role: Customer Success Associate Industry Type: BankingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer Success.

Job Opening for Customer Support Associate Company - Small Industries Development Bank of India (Govt) Location - Chakan Pune. Work Exp - 1 to 3yrs, The candidate must have basic financial/ banking knowledge. Working knowledge of Microsoft office and other computer application and should be well versed with it. Salary - 30k to 35k. Education - B com/ M com/MBA. Note- age not to be less than 21 years. Role: Customer Success Associate Industry Type: BankingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer Success.

Description Artech India is looking for Lead - Human Resource to join our dynamic team and embark on a rewarding career journey. The Human Resources is responsible for supporting the HR department in a variety of tasks, including but not limited to: Responsibilities Recruitment and staffing: assist in the sourcing, screening and interviewing of potential candidates. Onboarding and orientation: help with the orientation process for new hires and ensure they are properly trained and equipped to perform their jobs. Employee relations: handle employee complaints, grievances, and disciplinary actions in accordance with company policies. Benefits administration: assist with the administration of employee benefits, including health insurance, retirement plans, and paid time off. Compliance: ensure HR policies and practices comply with relevant laws and regulations. Performance management: assist with performance evaluations, goal setting, and career development plans for employees. Training and development: assist in the design and delivery of training programs to enhance employee skills and knowledge.The Assistant Manager of Human Resources should have a strong knowledge of HR best practices, They should also have excellent communication and interpersonal skills, as well as strong problem-solving and decision-making abilities. Skills and Qualifications Bachelor's degree in Human Resources, Business Administration, or related field. 2-6 years of experience in human resources or related field. Strong understanding of HR practices and employment legislation in India. Excellent communication and interpersonal skills. Proficient in HR software and Microsoft Office Suite. Ability to develop and implement HR strategies and initiatives that align with business objectives. Strong analytical and problem-solving skills.

Description We are seeking a motivated and detail-oriented Assistant Manager HR to join our team in India. The ideal candidate will play a crucial role in supporting various HR functions and initiatives, ensuring a positive employee experience and compliance with HR policies. Responsibilities Assist in the development and implementation of HR policies and procedures. Support recruitment efforts by screening resumes, conducting interviews, and coordinating onboarding activities. Manage employee records and ensure compliance with labor laws and regulations. Facilitate employee engagement initiatives and performance management processes. Assist in organizing training and development programs for employees. Handle employee queries related to HR policies and procedures. Support in payroll processing and benefits administration. Skills and Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field. 3-8 years of experience in Human Resources or related field. Strong understanding of HR practices and employment legislation in India. Excellent communication and interpersonal skills. Proficiency in HR software and Microsoft Office Suite. Ability to handle sensitive information with confidentiality and discretion. Strong organizational skills and attention to detail.

Key Responsibilities: Government and Regulatory Approvals: Coordinate with government authorities, municipal corporations, and regulatory bodies to secure permits, licenses, and clearances required for construction projects Ensure compliance with local laws, environmental regulations, and safety standards Stakeholder Management: Build and maintain strong relationships with government officials, local authorities, and other stakeholders Act as the company's representative in meetings, negotiations, and discussions with authorities. Documentation and Compliance: Prepare and submit applications, reports, and other documents required for approvals and permits Maintain records of correspondence and approvals for audit and reference purposes. Issue Resolution: Address and resolve legal, regulatory, or compliance-related issues that arise during the project lifecycle Coordinate with legal advisors to handle disputes or challenges effectively Coordination with Internal Teams: Work closely with project managers, engineers, and other departments to understand project requirements and ensure timely submission of applications Provide updates on the status of approvals and any potential delays or challenges Community and Public Relations: Liaise with local communities and stakeholders to address concerns related to the project. Facilitate smooth communication between the company and external parties Required Skills and Competencies: Strong knowledge of local laws, regulations, and procedures related to construction projects. Excellent communication, negotiation, and interpersonal skills Proficient in preparing and maintaining documentation Ability to work independently and manage multiple tasks efficiently Networking and relationship-building skills with government and regulatory officials Qualifications and Experience: Bachelor's degree in any relevant field (Legal, Civil Engineering, or Public Administration preferred) 5-10 years of experience in liaising roles, preferably in the construction or infrastructure sector Familiarity with the approval processes for land acquisition, environmental clearances, building permits, and other construction-related approvals. Mandatory Key Skills Compliance management, legal management, project lifecycle, relationship management, land acquisition, Documentation

Description We are seeking a dedicated Customer Service Representative to join our team in India. This role is perfect for individuals who are passionate about providing excellent customer service and are eager to help clients with their inquiries and issues. You will play a key role in ensuring customer satisfaction and enhancing the overall customer experience. Responsibilities Provide exceptional customer service support to clients via phone, email, and chat. Assist customers with inquiries, complaints, and technical issues in a timely manner. Document all customer interactions and feedback in the CRM system. Collaborate with team members to improve customer service processes and policies. Identify and escalate priority issues to the appropriate team or management. Stay updated on product knowledge and company policies to provide accurate information. Skills and Qualifications Excellent verbal and written communication skills in English. Strong problem-solving abilities and a customer-centric mindset. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Basic computer skills and proficiency in MS Office Suite. A positive attitude and a willingness to learn and adapt.

Company Overview: SyrenCloud Inc. is a leading Data Engineering company that specializes in solving complex challenges in the Supply Chain Management industry. With a growing team of 350+ professionals and a solid revenue of $25M+, our mission is to empower organizations with cutting-edge software engineering solutions that optimize operations, harness supply chain intelligence, and drive sustainable growth. We prioritize both professional growth and employee well-being, maintaining a positive work culture while offering opportunities for continuous learning and advancement. Role Overview: We are seeking a highly motivated and experienced Scrum Master to join our agile delivery team. The ideal candidate will play a pivotal role in enabling Agile best practices, removing impediments, and supporting cross-functional teams to deliver high-quality software solutions especially in data engineering projects on Azure cloud. Key Responsibilities: Facilitation and Coaching Guide and coach the team on Agile/Scrum principles and practices Facilitate core Scrum ceremonies: daily stand-ups, sprint planning, reviews, and retrospectives Foster a healthy Agile mindset and support team ownership Impediment Removal Team Support Identify and eliminate blockers affecting sprint progress Collaborate with the Product Owner to refine and maintain a well-defined backlog Enable smooth sprint execution and help prioritize tasks Collaboration Communication Promote open, transparent communication within the team and across departments Encourage stakeholder engagement and cross-team alignment Shield the team from unnecessary external interruptions Continuous Improvement Drive team retrospectives and implement actionable improvements Monitor Agile metrics to measure progress and optimize team performance Advocate for a culture of experimentation and growth Education Agile Advocacy Champion Agile and Scrum across the organization Support organizational Agile transformation initiatives Stay updated with latest industry practices and Agile frameworks Required Qualifications: Proven experience as a Scrum Master in Agile software development environments Experience working on data engineering projects, particularly within Azure Cloud ecosystems Strong understanding of Agile principles, frameworks, and ceremonies Excellent facilitation, conflict resolution, and servant leadership skills Ability to communicate effectively with both technical and non-technical stakeholders Preferred Certifications: Certified Scrum Master (CSM) or Professional Scrum Master (PSM) Additional Agile certifications such as SAFe, PMI-ACP, or ICP-ACC are a plus

To drive the human resources functions of the organization. Description: Manage the Talent Acquisition process, which may include recruitment, interviewing and hiring of qualified job applicants, particularly for managerial and professional roles; collaborates with departmental managers to understand skills and competencies required for openings. Collaborate with the leadership team to understand and execute the organizationhuman resource and talent strategy particularly as it relates to current and future talent needs recruiting, retention, and succession planning. Provide support and guidance to management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable investigating allegations of wrongdoing and terminations. Analyze trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent. Oversee employee disciplinary meetings, terminations, and investigations. Maintain compliance with national, state, and local employment laws and regulations and recommended best practices; reviews policies and practices to maintain compliance. Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law. Perform other duties as assigned. Requirements EDUCATION : Post Graduate in MBA/PGDBM in HR Preferred EXPERIENCE: Minimum 4- 6 years, Previous experience as HR in a CBSE/IB School. SKILLS: Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict resolution skills. Ability to act with integrity, professionalism, and confidentiality. Thorough knowledge of employment-related laws and regulations

Retention increase of market share for assigned product category in each account. Responsible for sales in assigned product category in assigned region. Channel Handling experience. Selection of relevant channel partners. Channel conflict resolution. Reconciliation of accounts with the channel partners Up keeping all sales records on maintain data delated to sales. Good geographical Exposure Order processing.

HR Generalist || 2 to 4 years || NSEZ, Noida - YES IT Labs LLC HR Generalist || 2 to 4 years || NSEZ, Noida 2-4 Years Responsibilities: Monitor employee discipline, work timings, and behavior at the workplace. Work with team leads to understand hiring needs and plan staffing. Help plan and conduct employee training and skill development programs. Listen to employee problems and help solve them. Requirements: Bachelor s degree in HR, Business Administration, or a related field. Excellent communication, interpersonal, and conflict resolution skills. Proficiency in MS Office and HR software tools (e.g., Keka, Zoho People, or similar). Friendly nature and team working attitude. Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions We are currently seeking an experienced professional to join our team in the role of Consultant Specialist Scrum Facilitation: Daily Standups (Daily Scrum). Facilitate daily standup meetings, ensuring that team members share updates, discuss progress, and identify any impediments. Iteration/Sprint Planning Meetings: Assist the team in planning and estimating work for upcoming sprints. Prevent over-commitment and scope creep. Sprint Reviews: Participate in sprint review meetings, capturing feedback from stakeholders and identifying areas for improvement. Retrospectives: Facilitate retrospectives to reflect on the sprint, identify actionable improvements, and enhance team performance. Team Support and Coaching: Servant Leadership: Act as a servant leader, supporting the team s needs and removing obstacles. Individual 1-on-1s: Meet with team members individually to address concerns, resolve conflicts, and promote collaboration. Internal Consulting: Consult with team members and stakeholders on Scrum practices, helping them work effectively within the framework. Process Management: Scrum Board Administration: Manage the Scrum board, ensuring that cards are up to date and tools like Jira Software are functioning well. Reporting and Analysis: Regularly analyze burndown charts and other planning tools to track progress and adjust as needed. Blockers Resolution: Eliminate external blockers and address internal roadblocks through process improvements. Continuous Improvement: Workflow Optimization: Continuously seek opportunities to enhance team workflows, productivity, and efficiency. Flexibility and Adaptability: Remain open to changes and adapt Scrum practices based on team dynamics and organizational context. Objectives of this role Facilitate and coordinate Agile Scrum processes within the company. Guide and coach the team on Agile Scrum principles and practices. Ensure the team works collaboratively and efficiently to deliver high-quality products. Work with the Product Developer to prioritize the product backlog Requirements To be successful in this role, you should meet the following requirements: Bachelor s degree in computer science, Information Technology, or related field. Minimum of 10+ years of experience as a Scrum Master or in a similar role. Proficiency in Scrum principles, ceremonies, and artifacts. Strong communication, facilitation, and conflict resolution skills. Certification such as Certified ScrumMaster (CSM) or Professional Scrum Master (PSM) is a plus. In-depth knowledge in Agile methodologies, SAFE, Scrum Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to lead and facilitate Scrum ceremonies. Good to have experience in handling cloud migration projects General conceptual understanding of programming and DB querying. SAFe certification and Kanban certification are a plus. Ability to work collaboratively with cross-functional teams. Prior knowledge of Agile project management tools, such as Jira or Azure Experience in Risk Management. (check while screening) Experience of managing complex platform releases into production environment

Reporting to the Director of People Enablement India, this role will serve as the primary People Team interface for our engineering colleagues based in India, acting as a trusted advisor and the key point of contact to surface and address opportunities, issues or concerns experienced by our colleagues. You will collaborate with broader People Team peers, to ensure all activities such as any organization changes or realignments, onboarding and interpersonal situations are effectively handled. You will lead regional initiatives to strengthen and develop the team, provide valuable insights to drive improvements and align HR strategies with business needs. As the local face of the People Team, collaborate with business leaders, managers, the broader People Team and our business colleagues to deliver exceptional support while driving both operational and strategic priorities to enable business success. This role also involves occasional travel to other key locations to ensure consistent and flawless People services! Partner with team members to create exceptional experiences that cultivate connection, engagement and belonging. Focus on building important relationships to understand our people s needs and find opportunities to enhance their experience of working at Arm, while creating and nurturing an engaging office community that brings our culture and values to life. Key Responsibilities: Regional Business Partnering: Acting as the trusted regional people partner and consultant to the business leadership, managers and local team. Providing tailored HR solutions aligned with group, local and regional goals. Collaborating with our operational teams on various employee lifecycle processes. Aligning with Global People Business Partners and guiding them through challenging situations at the regional level. Providing pragmatic advice on the whole range of people matters beyond policies and rules, to help our team create an environment where everyone can make their best possible contribution to Arm s success Employee Relations and Conflict Resolution: Acting as a mediator in disputes and conflicts, facilitating resolution through effective communication and dialogue. Conducting investigations of complaints or grievances raised and recommending appropriate actions. Working closely with the Legal team and relevant customers while addressing complaints and grievances, adhering to local legal requirements. Ensuring right documentation of the cases for future references. Promoting fair treatment and advocating for diversity, equity, and inclusion initiatives. Performance Management Support: Providing guidance and support to managers on performance management processes, including performance reviews and disciplinary actions. Ensuring fairness and consistency in performance-related decisions. Leading sensitive situations such as restructuring, or other organizational changes sensitively and effectively. People Experience Drive exceptional experiences throughout the employment lifecycle, with particular focus on creating meaningful first impressions and ongoing engagement. Create and champion community-building initiatives that strengthen team connections and promote an inclusive, collaborative environment. Training and Development: Identifying learning needs, including the strengths and gaps in manager capability for the different functions in India. Partnering with Learning & Development to deliver impactful development programs and ensure that global or regional L&D initiatives meet the needs of colleagues in India Conducting periodic training sessions for managers and individuals on a range of relevant soft-skills topics Additional Responsibilities: Ensuring adherence to company policies and procedures across all People sub-functions. Building positive relationships with individuals and managers (and leadership at Global level as well) so that you are seen as a credible confidante and trusted adviser. Interpreting data to identify themes, trends, areas for improvement and proactive interventions. Staying updated on labor laws and regulations to ensure policies and practices align with legal requirements . Collaborating with cross People (Rewards, TA, Workplace, PH, PT etc), Finance and IT functions (both local and Global) for aligning on business requirements. Experience, Skills, and Knowledge: Senior HR Business partner with a proven background in HR consulting role for business leaders. Solid knowledge of India employment laws, country and state compliance. Solid knowledge of organizational change, and engagement. Exceptional interpersonal and communication skills, with the ability to influence and build strong relationships across different geographies and functions. Expertise in handling all kinds of employee relations cases. Strong analytical and problem-solving skills, with a data-driven approach to decision-making. Ability to lead and prioritize a dynamic workload in a multi-site environment. Experience in supporting engineering or technical teams in a matrix organization. Passionate about experience, engagement and inclusion, in driving a people-first culture

. EDUCATION, QUALIFICATIONS: Essential : Should have Masters or equivalent qualification from a reputed University/ Institution and well versed with The Societies Registration ACT 1860. Desirable: MBA / Master s Degree in HR Management or equivalent qualification from a Essential: 8-10 Years (Managerial) experience with minimum 3 years of experience in work related to The Societies Registration ACT 1860 in reputed organization. Exposure in overseeing and coordinating all BOG matters, administrative functions like office operations, including facility maintenance, space planning, inventory management, lease agreement / MOU and procurement etc. KNOWLEDGE, SKILLS & ABILITIES: Outstanding interpersonal, problem-solving, conflict-resolution and analytical abilities, people oriented and results driven, knowledge of HR systems and databases, excellent written and oral communication skills, proficient and confident in using IT tools. SALARY: CTC of Rs. 9.60 Lakh per Annum. ENGAGEMENT : On contract basis for 2 years, likely to be continued. Applications must include a covering letter and with full curriculum vitae. Interested candidates are required to send their CV to hr@atdcindia.co.in within 15 days of release of advertisement. Only shortlisted candidates shall be called for online interaction followed by personal interview. ATDC reserves the right to cancel this recruitment/cancel any application mailto:hr@atdcindia.co.in EDUCATION, QUALIFICATIONS: EXPERIENCE: Essential: 8-10 Years (Managerial) experience with minimum 3 years of experience in work related to The Societies Registration ACT 1860 in reputed organization. KNOWLEDGE, SKILLS & ABILITIES: Outstanding interpersonal, problem-solving, conflict-resolution and analytical abilities, people oriented and results driven, knowledge of HR systems and databases, excellent written and oral communication skills, proficient and confident in using IT ...

Roles and Responsibilities Manage daily operations of indoor amusement centers, ensuring smooth functioning and customer satisfaction. Oversee team management, including hiring, training, and performance evaluation. Develop and implement strategies to increase revenue growth through effective marketing campaigns. Ensure compliance with safety regulations and maintain high standards of cleanliness and organization. Foster strong relationships with customers, vendors, and stakeholders to drive business growth. Desired Candidate Profile 4-9 years of experience in managing indoor amusement centers or similar industries. B.Com (Any Specialization) / B.Tech/B.E. (Any Specialization). Strong communication skills for effective leadership and relationship building. Excellent time management skills for prioritizing tasks efficiently.

Position Title: Project Manager – Information Technology Location: Q City, Hyderabad (5 Days a Week – On-site) Department: Project Management / IT Reports To: Head of IT / Program Director Role Summary: We are seeking a results-driven Project Manager to lead and deliver complex IT and ERP projects across the enterprise. The role involves planning, overseeing, and ensuring the timely and cost-effective execution of cross-functional initiatives that align with both business and technical goals. The ideal candidate will be experienced in managing the full project lifecycle, have strong knowledge of ERP systems , and demonstrate leadership, agility, and communication excellence in dynamic environments. Key Responsibilities: Understand key customer and stakeholder objectives, success metrics, and technical goals, including ERP transformation outcomes . Define project scope, timelines, deliverables, and success criteria for IT and ERP implementations or upgrades . Align cross-functional teams, vendors, and partners (including ERP consultants) to ensure successful project execution. Manage project pipeline, backlog, resource allocation, and prioritization in collaboration with leadership. Support ERP vendor coordination , license management, and integration planning. Develop and manage budgets based on scope, including cost projections for ERP systems and third-party tools. Create and maintain detailed project schedules and work plans using tools such as Microsoft Project and Jira. Provide timely and transparent project updates to stakeholders, including progress reports, strategic changes, and risk logs. Ensure adherence to SDLC and ERP implementation best practices , including data migration, testing, and user training. Drive continuous improvement by evaluating project outcomes and cross-functional team performance. Maintain comprehensive documentation including workflows, key project decisions, ERP configurations, and milestone achievements for audit and transparency. Job : 8 to 10 years of proven experience delivering complex technology and ERP projects . Strong expertise in Agile, Waterfall, and Hybrid methodologies. Hands-on experience managing ERP implementations or integrations (e.g., SAP, Oracle, Microsoft Dynamics, etc.). Proficiency with Microsoft Project, Office Suite, SharePoint, OneNote , and ERP project tools . Prior experience working within a Project Management Office (PMO) structure. Demonstrated leadership in cross-functional and matrixed team environments, including offshore coordination. Strong communication, conflict resolution, and stakeholder management capabilities. Skilled in project planning, risk mitigation, change management , and budget control . Ability to adapt PM and SDLC methodologies to varied project needs, including those related to enterprise systems . Technically adept in understanding systems architecture, ERP data models , and contributing to solution design. Bachelor’s degree in Computer Science, Engineering , or equivalent experience in enterprise systems management . Preferred Qualifications: PMP (Project Management Professional) certification. Certified Scrum Master (CSM) with 2–5 years of hands-on experience in Agile projects. 2–5 years of experience with Atlassian tools – Jira and Confluence. Experience working with ERP systems like SAP, Oracle, Dynamics 365, etc. ITIL Foundation certification is a plus.

Looking for a highly motivated and experienced Store Manager to lead our premium showroom operations. The ideal candidate should have strong leadership skills, a customer-first attitude, and proven experience in the jewelry or luxury retail segment. Required Candidate profile Experienced retail professional with 5+ years in jewelry store management, skilled in sales, team leadership, customer service, and operations. Strong focus on targets and client satisfaction.

Key Responsibilities Establish direct relationship with the employees Single Point of Contact of employees Respond and close all feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Report any concerns or patterns in employee feedback periodically to Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc. Addressing and escalating customer complaints. Take daily customer feedback & Maintain good POY score. Always maintain grooming standards set by the organization On-site Mumbai, MH

As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support. The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous. Your primary responsibilities include: Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems. Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels. Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration. Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial. Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution. Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous. Required education Bachelor's Degree Required technical and professional expertise 5+ years of experience. Hands-on Object-oriented programming (especially Java, but C++, C# experience also beneficial) Technical knowledge of UNIX/Linux and Windows preferred webMethods product knowledge a plus! Analytical thinking and problem-solving skills Excellent attitude contributing to the overall high morale of the team Excellent interpersonal and written communications skills Preferred technical and professional experience Experience in a customer service or support role preferred Knowledge of some of the following technologiesElasticSearch, Oracle and SQL Server Knowledge of Cloud technologies, Containerization, Kubernetes Experience with utilities like packet sniffers, analyzing, stack traces and core dumps, IDEs

Translates business and technology vision and strategy into PoA. Develop business case for PoA. Defines steps to achieve the PoA. Identifies organizational and technical implications of PoA. Define all management processes to an appropriate level of detail for technology projects. Understand the expectations of the Business and IT. Interfaces with all levels within the organizations. Ensure that the expectations and quality requirements of the program are understood and actively managed. Control changes to program documents--from the business case down to the individual software module. Coordinate activities which contribute to a release. Identify analyze, resolve, and report programs issues. Control, manage and report the programs budget and finances. Document the programs performance against the plan.. Mandatory skills Cards domain experience in Program management role Experience in Vision Plus/Client or any Card management program

Minimum 2 end to end life cycle implementation / roll outs as project manager / AMS leadProficient in SAP project implementation methodologies (ASAP & Agile) Good understanding of one of SAP Functional areas and interdependency between SAP modules and non-SAP systems.Good hands on experience on project management & MS office (MS project , Excel & PowerPoint) Strong management and leadership skillsShould have strong analytical skills, should be team-oriented with excellent multi-tasking and coordination skills. Strong customer orientation, and conflict resolution skillsAbility to work independently and efficiently, managing timelines and expectations, and producing high-quality deliverables ie proof-of-concepts, RFP, etcExperience and desire to work in a management consulting environment that requires regular travel.Experience in Data encryption is plusMandatory skillsSAP Project Manager Desired/ Secondary skills-DomainSAP

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join our team in the role of Senior Associate Director Delivery Management In this role you will: Scrum Facilitation: Daily Standups (Daily Scrum): Facilitate daily standup meetings, ensuring that team members share updates, discuss progress, and identify any impediments. Iteration/Sprint Planning Meetings: Assist the team in planning and estimating work for upcoming sprints. Prevent over-commitment and scope creep. Sprint Reviews: Participate in sprint review meetings, capturing feedback from stakeholders and identifying areas for improvement. Retrospectives: Facilitate retrospectives to reflect on the sprint, identify actionable improvements, and enhance team performance. Team Support and Coaching: Servant Leadership: Act as a servant leader, supporting the team s needs and removing obstacles. Individual 1-on-1s: Meet with team members individually to address concerns, resolve conflicts, and promote collaboration. Internal Consulting: Consult with team members and stakeholders on Scrum practices, helping them work effectively within the framework. Process Management: Scrum Board Administration: Manage the Scrum board, ensuring that cards are up to date and tools like Jira Software are functioning well. Reporting and Analysis: Regularly analyze burndown charts and other planning tools to track progress and adjust as needed. Blockers Resolution: Eliminate external blockers and address internal roadblocks through process improvements. Continuous Improvement: Workflow Optimization: Continuously seek opportunities to enhance team workflows, productivity, and efficiency. Flexibility and Adaptability: Remain open to changes and adapt Scrum practices based on team dynamics and organizational context. Objectives of this role Facilitate and coordinate Agile Scrum processes within the company. Guide and coach the team on Agile Scrum principles and practices. Ensure the team works collaboratively and efficiently to deliver high-quality products. Work with the Product Developer to prioritize the product backlog Requirements To be successful in this role you should meet the following requirements: Bachelor s degree in Computer Science, Information Technology, or related field. Minimum of 10+ years of experience as a Scrum Master or in a similar role. Proficiency in Scrum principles, ceremonies, and artifacts. Strong communication, facilitation, and conflict resolution skills. Certification such as Certified ScrumMaster (CSM) or Professional Scrum Master (PSM) is a plus. In-depth knowledge in Agile methodologies, SAFE, Scrum Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to lead and facilitate Scrum ceremonies. Good to have experience in handling cloud migration projects General conceptual understanding of programming and DB querying. SAFe certification and Kanban certification are a plus. Ability to work collaboratively with cross-functional teams. Prior knowledge of Agile project management tools, such as Jira or Azure Experience in Risk Management. (check while screening) Experience of managing complex platform releases into production environment

7-9yrs experience in End-to-End Recruitment & Talent Acquisition, HR Team Management & Employee Lifecycle Grievance Handling & Conict Resolution, Statutory Compliance Management, Payroll & CTC Benchmarking,

Years of Experience: 1 - 3 years of experience in Technical Support / BPO industry, preferably both in chat and Voice process. Freshers can also apply. Mandatory Skills: Excellent communication skills in English (both spoken and written) Basic to advanced knowledge of computers (software) Working knowledge of internet and networking Typing speed - minimum 35 wpm with 100% accuracy Attention to detail is a must along with accuracy in the chats Ability to follow instructions as directed Willingness to work in 24 x 7 work environment Desired Skills: Self-motivated with excellent interpersonal skills Innovative and self-starter Ability to work with minimum supervision Detail and analytical orientation Problem solving and conflict resolution skills Demonstrated ability to work in a fast paced environment Ability to respond to common inquiries or complaints from customers Must be well organized and driven to meet deadlines Job Description: TSE will be responsible to provide chat and voice support to our international clients in US, Canada and UK. TSEs should have the ability to handle multiple chats simultaneously. Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls Responsible for responding to customers in an efficient and professional manner Handles and resolves technical queries; identifies and escalates accordingly Meets expectations regarding productivity as defined by the process or manager Escalates necessary cases to the right level within the defined LOB (Line Of Business) Ensures compliance with all company and departmental policies, procedures, and Guidelines May be required to perform other tasks as requested, assigned, or directed Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels Flexibility to work extended hours with minimal notice during high volumes Working days: 5 days a week - Weekly off: 2 days (Rotational) and not necessarily (Saturday / Sunday)