Condition Monitoring Supervisor

Our condition monitoring teams use their knowledge, skills, and abilities to interpret the 5 elements of condition monitoring (fluid analysis, equipment inspections, electronic data, repair history, and site conditions) and provides meaningful insights as to what is happening on the equipment. In this role, you will be responsible for providing Caterpillar dealers with relevant recommendations to generate high quality sales leads and help customers manage their business more effectively. This will improve customer loyalty, increase enterprise market share, and grow parts and service sales, while reducing the customer's costs through equipment management efficiency.

This leader’s responsibilities include

• Day-to-day management of a team of 15+ management and agency employees
• Create and maintain an engaging organizational climate/culture which encourages teamwork, commitment, employee growth and a sense of urgency toward business success.
• Ensure division operational goals are achieved via developing collaborative relationships with dealers.
• Understand dealer service growth strategy and dealer needs and utilize this insight to make process improvements.
• Interact very closely with Caterpillar Product Groups as well as other divisions in Chennai, India

This position will provide leadership, mentoring, and direction to management personnel and agency resources engaged in engineering activities related to Construction Industry products. In addition, the person may be accountable for significant activities at division level.

Basic Qualifications:

• Individual typically having technical education, practical experience related to the field of Condition Monitoring/Fleet management

• A degree in Mechanical engineering, Electrical engineering, Industrial engineering or related field.

• Min. of 7 years of hands-on experience in condition monitoring, trouble shooting and identifying issues

• Knowledge of different products and equipment used in various industries.

• Outstanding team player

• Excellent communications skills

• Familiar with dealer product support operations

• This position requires working onsite five days a week.

• Certification on Oil Analysis/Fleet/Previous caterpillar experience/Managing team performance is added advantage. Working experience with Cat dealers globally in CM would be an added advantage

Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.