Collections Executive _ Vserve

Company Description VServe e-Business Solution India Private Limited is a leading provider of e-Commerce solutions for online stores with over 15+ years of experience. The company offers affordable services such as product catalog management, shopping cart solutions, online store development, eMarketplace, SEO for online stores, digital marketing services, content development, and data management. Job Description: We are seeking an experienced Revenue Specialist to join our team. The primary responsibility of this role is to manage pending payments from customers, particularly those in the collection bucket for more than 120 days. The ideal candidate will possess strong analytical skills and excellent communication abilities to effectively follow up with customers via email and other communication channels, urging them to make outstanding payments. Key Responsibilities: • Monitor and manage accounts receivable aging reports to identify pending payments from customers. • Focus on accounts with outstanding balances aged more than 120 days and prioritize actions accordingly. • Analyze customer accounts, payment history, and outstanding invoices to determine appropriate follow-up actions. • Utilize email communication to contact customers regarding overdue payments, providing clear and concise instructions for payment resolution. • Coordinate with internal stakeholders, including sales and finance teams, to gather necessary information and support in the collection process. • Maintain accurate records of communication with customers and payment statuses, ensuring all interactions are appropriately documented. • Proactively identify and escalate potential issues or disputes related to outstanding payments to the relevant departments for resolution. • Continuously assess and improve collection processes and procedures to enhance efficiency and effectiveness. Qualifications: • Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred. • Proven experience (min 2- 3 years) in accounts receivable, credit control, or collections role, with a focus on managing overdue accounts. • Strong analytical skills with the ability to interpret financial data and aging reports effectively. • Excellent communication skills, both written and verbal, with the ability to articulate payment issues and follow-up instructions clearly and professionally. • Proficiency in using email communication tools and MS Office suite, particularly Excel, for data analysis and reporting. • Ability to work independently with minimal supervision, while also collaborating effectively within a team environment. • Detail-oriented with strong organizational skills to manage multiple tasks and deadlines simultaneously. • Prior experience in using accounting software (Ariba) or ERP systems for accounts receivable management is a plus. Team and Reporting: • Night shift: 6:00 PM to 3:00 AM (IST) (Day Light Saving) • Night Shift: 07:00 pm to 04:00 am (IST) (After Day Light Saving) • (Shift timing & Week offs may vary based on project requirements) • Week off: Saturday and Sunday Location: • Coimbatore, India • Work from the office. Interested Immediate Joiners can share your resume with jobopenings@vservesolution.com and also Whatsapp 9750950175 Show more Show less