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Client Services Support Specialist – Trainee

0 years

0 Lacs

Bengaluru Karnataka India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

support networks processing transactions healthcare technology service collaboration cutting payments collaborative drive training resolve compliance data integrity security communication multitasking empathy typing video engagement engineering

Work Mode

Remote

Job Type

Full Time

Job Description

Company Introduction

Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.In this role you will often be the first point of contact for our Contact Center and will play a critical role in the success of our customers. Daily, you drive customer loyalty to our company by educating users on the features and benefits of our products and resolving their issues in a timely and effective manner. This is one of the most important brand ambassador roles in Availity. By delighting customers with an exceptional support experience, you not only help retain their business with Availity, but also potentially bring in new customers through their positive referrals.All associates in this role go through an extensive training program that provides the foundational knowledge necessary to resolve customer issues.

Roles & Responsibilities

Your key responsibilities would be:

  • Professionally manage inbound and outbound international customer calls.
  • Ensure compliance with company policies and procedures during all customer interactions.
  • Execute assigned tasks in line with the latest work instructions and process updates.
  • Troubleshoot and resolve customer issues effectively and efficiently.
  • Achieve daily productivity and quality targets consistently.
  • Accurately document all customer interactions in the designated platform.
  • Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc.
  • Ensure compliance with data integrity guidelines and the company’s information security policies

Desired Candidate Profile

  • Excellent verbal and written communication skills
  • Strong comprehension and understanding skills
  • Capable of multitasking while demonstrating empathy and a solution-oriented approach
  • Proficient in typing and comfortable with keyboard navigation
  • Willing to work in Night shift
  • Comfortable to work from office (all working days)

Eligibility

Video Camera Usage

Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

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