Client Relations Manager – IT Services

8 years

0 Lacs

Posted:5 days ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Work Model:

Hybrid / Onsite / Client Location (as required)

Reporting To:

Portfolio Head / Program Director

Band Level:

Manager / Senior Manager (depending on experience)

Industry Focus:

P&C, Life, Health (Insurance Tech), BFSI, Manufacturing, Retail

Role Overview

At

BlitzenX

, we don’t chase relationships — we earn them through clarity, accountability, and sustained impact. The

Client Relations Manager

is the linchpin between our clients and our delivery ecosystem. This isn’t a soft-touch customer success role — it’s a high-stakes, strategic position demanding deep IT Services expertise, consultative poise, and relentless client-centricity. You’ll manage key accounts, drive retention and expansion, and ensure we’re not just meeting expectations — we’re outpacing them.You’ll be expected to own the relationship, lead executive conversations, manage service delivery performance, and create growth pathways across assigned accounts. Your ability to challenge the status quo, read the room, and move the needle is what will set you apart here.

Key Responsibilities

Client Ownership & Strategic Partnership

  • Operate as the face of BlitzenX to client executives — understand their business deeply and advocate internally for their success.
  • Establish multi-threaded relationships across CXO, VP, and Director levels.
  • Orchestrate quarterly business reviews (QBRs), governance meetings, and contract reviews to align on strategy, delivery, and commercial performance.

Service Excellence & Delivery Governance

  • Partner tightly with Delivery, Program Managers, and Technical Leads to ensure engagements are on track, resourced optimally, and delivering measurable outcomes.
  • Maintain constant visibility into SLAs, velocity, blockers, and change controls — and own the escalations before they escalate.
  • Identify and neutralize risk proactively across people, process, and delivery.

Growth & Commercial Execution

  • Lead growth within assigned accounts — identify cross-sell and up-sell opportunities that align with client strategy and BlitzenX capabilities.
  • Build and co-own pursuit strategies with Sales and Practice Heads to land new statements of work (SOWs) and strategic extensions.
  • Present pricing, delivery models, and resource deployment plans that balance commercial viability with client satisfaction.

Contractual & Financial Governance

  • Ensure compliance with contract terms, SOWs, rate cards, and renewal timelines.
  • Drive clarity across scope creep, invoicing cycles, and margin protection in collaboration with Finance and Legal.
  • Provide monthly account health reporting — flag risks early, and show a plan to fix.

Internal Leadership

  • Represent client voice in internal planning, retrospectives, and roadmap decisions.
  • Mentor client-facing juniors and delivery managers on communication and client-first mindset.
  • Contribute to internal playbooks, cadence models, and governance frameworks.

Minimum Qualifications

  • 8+ years of experience in client relationship management, delivery governance, or account growth within IT Services or Consulting.
  • Proven record of managing enterprise clients with minimum TCV of $2M+ annually.
  • Domain experience in Insurance (Guidewire, Life platforms, HealthTech), BFSI, or large digital transformation programs is a must.
  • Familiarity with delivery models (onsite/offshore/hybrid), project governance, and agile or scaled agile execution.
  • Experience working with cross-functional teams across time zones, cultures, and verticals.

Behavioral Traits We Expect

  • Relentless client focus with a bias for action
  • High-pressure tolerance; thrives in demanding delivery situations
  • Executive communication style — precise, solution-oriented, never reactive
  • High accountability mindset — no excuses, only ownership
  • Constant learner with deep listening skills and strategic empathy

Tools & Systems

  • Salesforce, Jira, ServiceNow, Confluence, MS Teams
  • PowerPoint + Excel fluency for executive reviews
  • Familiarity with delivery health dashboards, timesheet systems, and basic P&L views

Travel

  • Up to 25% travel to client sites or BlitzenX offices depending on account requirements.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You