Jobs
Interviews
IBM logo

Client Facing Technical Support Developer

0 years

0 Lacs

Kochi Kerala India

Posted:2 weeks ago| Platform: Linkedin logo

Apply

Skills Required

support developer software ai technology research leadership management development service training mediation resolve communication networking coordination multitasking network apache failover iis server jboss websphere oracle http nginx troubleshooting debugging tcp linux unix suse certification java jsp programming php

Work Mode

On-site

Job Type

Full Time

Job Description

Introduction

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your Role And Responsibilities

As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support.The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous.

Your Primary Responsibilities Include

  • Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.
  • Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.
  • Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration.
  • Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.
  • Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.
  • Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

  • Hands on experience with Webservers
  • Exposure on Apache httpd as reverse proxy and certificates generation for SSL configuration.
  • Knowledge on Cluster, Failover and Load-balancing modules like mod_proxy, mod_jk with ISAPI redirector with IIS Webserver
  • Exposure of Application Server like JBoss, Weblogic, Websphere, Apache Geronimo, Glassfish
  • Exposure of Web Servers like Apache httpd, Oracle iplanet, Oracle http server, IBM http server, NGINX, lighttpd
  • Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation.
  • Knowledge on HTTP protocol and HTTP methods, HTTP error codes and understanding of TCP protocol
  • Experience with the Linux / Unix operating System or any Oracle/ Red Hat / Suse Linux Certification would be added advantage.
  • Experience in core Java, JSP, Servlet programming skills.

Preferred Technical And Professional Experience

  • mod_cluster and other modules of httpd like mod_rewrite, mod_header, mod_ssl, mod_nss and mod_php
  • Red Hat JBoss Enterprise Application Platform
  • Understanding of tcp dump analysis
  • C, C++ programming skills
  • PHP programming skills

More Jobs at IBM

Delivery Manager - RISK & Compliance - AML

Bengaluru

3 - 5 yrs
|

INR 5 - 7 Lacs

Delivery Manager-HUMAN Resources Operations

Bengaluru

6 - 10 yrs
|

INR 11 - 16 Lacs

Application Developer-Java & Web Technologies

Hyderabad

2 - 5 yrs
|

INR 7 - 11 Lacs

Deputy Manager Data Engineer - Analytics

Bengaluru

4 - 7 yrs
|

INR 10 - 15 Lacs

Data Scientist-Artificial Intelligence

Bengaluru

3 - 7 yrs
|

INR 14 - 18 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Java Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Java Skills

Practice Java coding challenges to boost your skills

Start Practicing Java Now
IBM logo
IBM

Information Technology

Armonk

RecommendedJobs for You

IBM logo

Client Facing Technical Support Developer

IBM

Kochi

IBM logo

Client Facing Technical Support Developer

IBM

Kochi, Kerala, India

IBM logo

Client Facing Technical Support Developer

IBM

Kochi, Kerala, India