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Client Facing Technical Support Developer

Client Facing Technical Support Developer

IBM

2 - 5 years

3 - 7 Lacs

Kochi

Posted:1 week ago| Platform:

Apply

Skills Required

networking java crm project management client servicing websphere c++ jsp redhat linux ibm http server ssl glassfish apache jboss php programming linux debugging tcp c oracle nginx weblogic web server servlets troubleshooting http unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support.The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous.Your primary responsibilities include:

Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.

Strong Communication
Skills:

Ability to communicate clearly with both internal and external clients through spoken and written channels.

Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration.

Excellent Coordination, Leadership & Organizational
Skills:

Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.

Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.

Language
Skills:

Proficiency in English is required, with fluency in multiple languages considered advantageous.
Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise

Hands on experience with Webservers

Exposure on Apache httpd as reverse proxy and certificates generation for SSL configuration.

Knowledge on Cluster, Failover and Load-balancing modules like mod_proxy, mod_jk with ISAPI redirector with IIS Webserver

Exposure of Application Server like JBoss, Weblogic, Websphere, Apache Geronimo, Glassfish

Exposure of Web Servers like Apache httpd, Oracle iplanet, Oracle http server, IBM http server, NGINX, lighttpd

Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation.

Knowledge on HTTP protocol and HTTP methods, HTTP error codes and understanding of TCP protocol

Experience with the Linux / Unix operating System or any Oracle/ Red Hat / Suse Linux Certification would be added advantage.

Experience in core Java, JSP, Servlet programming skills.

Preferred technical and professional experience

mod_cluster and other modules of httpd like mod_rewrite, mod_header, mod_ssl, mod_nss and mod_php

Red Hat JBoss Enterprise Application Platform

Understanding of tcp dump analysis

C, C++ programming skills

PHP programming skills

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Client Facing Technical Support Developer