Business Analyst

Position : Business Analyst

Position Overview

We are looking for a creative and detail-oriented Business Analyst (BA) to drive the development of user-facing mobile/web applications, internal admin tools, and CMS systems. The ideal candidate will thrive in an Agile/Sprint environment, collaborate with diverse stakeholders, and bring innovative ideas inspired by multiple apps to shape next-generation digital experiences. Experience with Jira, Monday.com, and wireframing tools (Figma) is essential, along with the ability to clearly communicate and translate ideas into actionable product requirements.

Key Responsibilities

• Gather, document, and prioritize business and technical requirements for mobile apps, web platforms, admin portals, and CMS systems.
• Create clear user stories, acceptance criteria, and workflow diagrams, and review wireframes to ensure alignment with business goals.
• Collaborate with Product Managers, Designers (Figma/Lucid chart), Developers, QA, and cross-functional teams.
• Coordinate with multiple internal and external stakeholders to align on product goals, priorities, and timelines.
• Participate in and contribute to Agile ceremonies such as stand-ups, sprint planning, retrospectives, and backlog grooming.
• Use tools like Jira and Monday.com to manage tasks, track progress, and communicate updates.
• Bring innovative ideas from various mobile/web apps and industry trends to inspire unique, user-centric features.
• Work closely with the UI/UX team to validate Lucid chart/Figma designs and ensure they meet user and business needs.
• Support QA and UAT by validating features against business requirements and test criteria.
• Continuously analyze user feedback and data to refine product features and propose enhancements.
• Experience working with third-party vendors or integration partners.

Skills & Qualifications:

• Bachelor’s degree in Business, Computer Science, or related field.
• 3+ years of experience as a Business Analyst in mobile and web application projects.
• Strong experience using Jira, Monday.com, Figma and wireframing or prototyping tools.
• Proficiency in translating ideas and business problems into structured documentation and user flows.
• Experience in CMS systems, user-role permissions, admin workflows, and content publishing logic.
• Strong communication and interpersonal skills to coordinate across multiple departments and stakeholders.
• Ability to think creatively and propose innovative, cross-app inspired features and improvements.
• Familiarity with Figma or other UI design tools for reviewing and contributing to design workflows.
• Experience working with CMS platforms.

Exposure to analytics tools and defining requirements for data tracking and reporting

Company Description:

JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and a wide distributor network