Associate Program Manager - OTA

About the Company

● Founded in 2019, zingbus is building the most trusted brand for intercity travel. Keeping reliability and safety at the core, we are building a two-sided platform that delivers a standardized journey experience for travelers and increased earnings for our supply partners. 

● We connect 300+ cities across the country through our daily services and have served 2.5 Mn+ unique customers so far and are aggressively working towards fleet electrification and establishment of charging technology and infrastructure. 

Raised Series A from Y Combinator, InfoEdge, AdvantEdge, and other prominent investors from India and Silicon Valley. Additionally, secured a significant investment of $9 million from bp Ventures. 

● https://yourstory.com/2021/03/gurugram-startup-zingbus-takes-tech-route-intercity-bus-travel-smoot her/amp 

● https://www.bp.com/en_in/india/home/news/press/bp-ventures-invests-9-million-in-indias-leading-in tercity-bus-platform-zingbus.html 

Job Title:

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Experience:

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Role Overview:

Associate Program Manager – OTA Relationships

Key Responsibilities:

1. Relationship Management

• Drive structured engagement with OTA partners through business reviews and strategy syncs
• Manage data flow and reporting pipelines for OTA integrations
• Resolve partner queries, address operational issues, and maintain alignment on KPIs

2. Account Management & Growth

• Increase OTA wallet share through joint business planning
• Analyze performance metrics (e.g., fill rates, revenue share, engagement rates) and implement growth levers

3. Offer & Campaign Management

• Collaborate with OTAs on promotional offers to enhance conversion and visibility
• Monitor ROI and optimize campaigns using a data-driven approach

4. Hygiene & Listing Management

• Ensure listing hygiene across platforms – accurate tags, updated photos, clean descriptions, and pricing consistency
• Regularly audit listing status and ensure BP/DP accuracy

5. Escalation Management

• Act as the single point of contact for partner and internal escalations
• Proactively resolve issues and establish feedback loops for continuous improvement

6. Team Management

• Lead and mentor a small team to execute day-to-day partner operations
• Set team OKRs, review outputs, and provide strategic direction
• Foster a culture of ownership, responsiveness, and customer-first thinking

Key Skills & Competencies:

• Excellent communication and relationship management skills
• Ability to lead teams and manage stakeholders across verticals
• Proficient in analytical tools like Excel, PowerPoint 
• Experience with OTA platforms and digital distribution strategies
• Strong problem-solving skills and attention to detail
• High ownership mindset and execution-driven

Preferred Qualifications:

• Bachelor’s degree from a reputed institution
• 1–3 years of experience in OTA partnerships, account management or growth roles
• Prior experience leading or mentoring a small team is preferred