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Assistant Manager - WFM, RTM

Assistant Manager - WFM, RTM

SBI Card

0 years

6 - 8 Lacs

Gurgaon

Posted:1 week ago| Platform: GlassDoor logo

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Skills Required

support recognition development learning reporting report standardization audits documentation reports migrate workflow database management metrics automate tracking data analytics tableau power scheduling compliance timeline efficiency automation certifications sql sas

Work Mode

On-site

Job Type

Part Time

Job Description

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees

Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees

Dynamic, Inclusive and Diverse team culture

Gender Neutral Policy

Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits

Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for taking ownership of MIS reporting and report generation.

Role Accountability

Identify areas of process improvements & standardization & implement the requisite changes

Perform Audits process wise Time Motion Studies & validate all performance exceptions

Ensure Process wise documentation of SOPs for all reports

Identify and implement opportunities to migrate manual process/exception workflow to Support Central/online portals

Ensure Database Management at various channels

Prepare MIS accurately as per defined timelines and circulate to relevant stakeholder by regular review of DL

Generate Critical reports (which covers financial inputs), Executive Dashboards for Senior Management covering all key business metrics

Ensure policy and process adherence in Reports, MIS preparations

Identify opportunities to automate maximum reports & MIS; reduce non value added activities

Set up & monitor Tracking mechanism for Timeliness & accuracy of the the reports

Facilitate New reporting requirements from Key Stakeholders & build logics for the same

Ensure Data and analytics support for the Customer Services team

Coordinate with various teams for any new reporting requirements or modifications in current reports

Come up with improvement opportunities basis observations

Manage and deliver ad hoc request from line and other teams

Ensure smooth transition of regular reports on automated tools like Tableau, Power BI

Ensure automated scheduling of reports so that reports are published to end user even on holidays

Ensure automated dump alignment to end user basis requirement

Perform process documentation and compliance adherence

Measures of Success

Reporting Timeline %

Reporting Accuracy %

Scheduling Efficiency %

Automating key reports % of overall reports to be automated

Ad hoc- Data fulfillment % within defined TAT

Automation & Rationalization of reports, MIS

Process wise Target setting/revision

Timeline Adherence

Data Accuracy %

100% SOP documentation as per the current dynamics

Process adherence as per MOU

Technical Skills / Experience / Certifications

Proficient with MS Office, MS Access, SQL, SAS & other Analytical Tools

CS/PRA/WFM knowledge preferred

Competencies critical to the role

Process Orientation

Detail Orientation

Stakeholder Management

Analytical Ability

Qualification

Graduate in any discipline

Preferred Industry

FSI

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Assistant Manager - WFM, RTM