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Assistant Manager - Collections

Assistant Manager - Collections

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Yubi

5 years

0 Lacs

Thane Maharashtra India

Posted:1 month ago| Platform:

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Skills Required

transparency collaboration power stack ai ml fundraising reports management governance reporting retention planning support drive staffing development efficiency leadership vision service excel macros pivot data analysis

Work Mode

On-site

Job Type

Full Time

Job Description

About Us

Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility.From being a disruptor in India’s debt market to marching towards global corporate markets from one product to one holistic product suite with seven productsYubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles.Who are we?We at spocto are developing a full stack collections platform that is powered by AI ML capabilities, that is radically changing collections within the debt industry.In March 2022, we became India’s fastest fintech and most impactful start-up to join the unicorn club with a Series B fundraising round of $137 million.We already have all the top Banks and NBFCs as our clients. We have offices in Mumbai, Chennai, Bangalore and Dubai. We plan to expand our business across the EU, USA and SE Asia over the next couple of years.

Job Title – Assistant Manager - Collections.

Reports to – AVP.

Location: Airoli – Navi Mumbai

Responsibilities and Duties:

The candidate will be responsible for leading Voice Operations Functions (Collections Domain) Managing Client and Client Servicing,
Responsible for SLA management, Governance and Reporting.
Driving various developmental initiatives for Retention and Succession planning across levels
A seasoned operations professional, who has demonstrated capability providing strategic and tactical direction to a variety of operational support units.
Ensure timely achievement of SLA's across business units with no revenue shrinkage and drive on time results for stakeholders and customers that is defect free and in an operationally efficient manner.
Manage productivity and drive adequate staffing levels to ensure effective cost management
To ensure effective development and management of operations plan.
Provide strategic planning and execution to enhance cost control, profitability, productivity and efficiency throughout the company's operation function.
Regular Interaction with Leadership team and individual department AVP to ensure that company's operational priorities are aligned with total company mission, vision and values.
Be part of customer calls and customer meetings to promote organisations operational excellence.
Manage organization through transformation, new system roll-outs, new product roll-outs ensuring no disruption to service delivery.

Requirements

Graduate in any stream.
Overall 5 years’ experience. Minimum 2-4-year Experience in AMTeam Lead Role. (Collection Vertical)
Advance excel, Excel based Macros, MS Excel VLookup, H Lookup, Pivot table, Data Analysis and Graphical representation of data.
Ability to interact with multiple stakeholders both internal & External.

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Assistant Manager - Collections