Assistant Manager - Change and Release Management

Job Description

Position: Assistant Manager – Change and Release Management Location: Gurgaon Job Summary: The opportunity is for a Change and Release Management Learning and Consultant. The individual should be prepared to work in a dynamic and flexible environment and changing requirements with frequent client interactions. Key Responsibilities: Analyze, prioritize, classify, and schedule the Requests for Change (RFCs). Confirms the scope of the change, dependencies & impact to the prod environment. Liaise with all necessary parties to coordinate change and release build, testing, and implementation strategies in accordance with schedules. Escalate the RFCs that are beyond the control of the CAB, to the IT executive committee. Review all implemented changes to make sure they have met their objectives. Review all outstanding RFCs awaiting consideration or awaiting action. Analyze Change Records to determine any trends or apparent problems that occur and seek rectification with relevant parties. Facilitate process audits and continual improvement. Experience in Stakeholder Engagement, Communication Planning, Change Measurement and Release Management (Change Readiness/Surveys, Risk Mitigation, Business Readiness). Apply structured global change management methodology and lead deployment activities. Create change management strategy, change plan and responsible for delivering all change management interventions. Working with stakeholders to create awareness, engagement and realize the benefits of change. Support execution of change activities for global region, across sites as necessary. Intermediate level Excel skills. Lead Team for Daily assignments and task allocation and mentorship. Lead Change Management KPIs to meet org Goals. Requirement: Good communication skills. Experience working with Global Clients directly (Verbal comms exp preferred). ITIL Framework Awareness; ITIL V3 or V4 Certifications. Sets personal professional goals and takes accountability for own development Seeks feedback and reflect accordingly to improve performance Ability to communicate effectively with international clients and lead conversation Minimum 6-7 year of experience in Change and Release Management Preferred candidates with SDLC knowledge (Software development Life cycle) Show more Show less