Application Support & Project Delivery Engineer – Print Services

Job Description

Job Description We are seeking a highly skilled and motivated Application Support & Project Delivery Engineer to join our IT team. This role is ideal for professionals who have proven expertise in supporting and delivering projects related to enterprise print environments. The successful candidate will have extensive experience in managing large-scale print fleets and delivering service excellence in complex IT infrastructures. The core focus of this role is twofold: providing Level 2/3 application support for enterprise print environments and leading or assisting in the delivery of print-related projects and initiatives . You will be a key player in ensuring the operational stability and continuous improvement of print services across large enterprise networks. Key Responsibilities Deliver Level 2 and Level 3 support for print management applications and services, ensuring minimal downtime and high-quality support across enterprise environments. Lead or collaborate on project delivery initiatives involving new print service implementations, upgrades, and migrations. Troubleshoot and resolve complex print-related issues, including server-level problems, print queue management, driver issues, and integration with third-party software solutions. Collaborate with vendors, hardware providers, and internal stakeholders to manage upgrades, troubleshoot escalations, and implement best practices. Manage and monitor the performance of large-scale print fleets (preferably more than 200 devices), ensuring consistent uptime and resolving systemic issues proactively. Maintain and update documentation including Standard Operating Procedures (SOPs), configuration guides, and technical documentation for internal use. Support audits and compliance processes by ensuring proper logging, change controls, and secure print operations. Required Skills & Experience A minimum of 8 years’ experience in IT support roles with at least 6 years focused on print infrastructure and application support. Proven track record of managing and maintaining large-scale print fleets (2000+ devices) in enterprise environments. Strong understanding of enterprise print management solutions, such as uniFLOW, PaperCut, HP Access Control, or similar platforms. Hands-on experience with print server management, print queue configurations, and troubleshooting user-specific and fleet-wide print issues. Experience in project coordination or delivery, preferably involving print infrastructure rollouts or upgrades. Knowledge of basic scripting (e.g., PowerShell, Batch scripts) for automation and log collection is highly desirable. Excellent interpersonal and communication skills to interact effectively with cross-functional teams, business users, and third-party vendors. Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced IT environment. Preferred Qualifications ITIL Foundation certification or knowledge of ITIL practices in incident, problem, and change management. Experience working in regulated environments with compliance and documentation requirements. This is a great opportunity for someone passionate about print infrastructure and IT support to contribute in a dynamic and evolving technology space. If you have the experience and drive to lead both operations and delivery, we encourage you to apply. Skills: troubleshooting,application,fleets,it,infrastructure,project delivery,management,print,print server management,project coordination,interpersonal skills,communication,print queue configuration,printer fleet management,application support,print management,migration,enterprise,scripting Show more Show less