API Integration Support Specialist

API Integration Support Specialist

Company Overview

We are seeking a technically skilled professional to provide comprehensive support for our API integration services. Our company works with existing customers who actively integrate with our APIs and require ongoing technical assistance through our dedicated Slack support channel.

Position Summary

This role involves providing technical support and guidance to customers integrating with our APIs, with a focus on the Coinflow platform (https://docs.coinflow.cash/docs/sweepstakes-payout). The ideal candidate will serve as the primary technical point of contact, helping customers troubleshoot integration issues and providing step-by-step guidance for successful implementation.

Key Responsibilities

Technical Support

• Provide real-time technical assistance to customers via Slack channel
• Analyze and debug API integration issues
• Offer clear, actionable solutions and implementation guidance
• Review customer code and provide optimization recommendations
• Create and maintain troubleshooting documentation

Customer Communication

• Respond promptly to customer inquiries in the Slack support channel
• Explain complex technical concepts in accessible terms
• Provide step-by-step implementation guidance
• Escalate complex issues to appropriate team members when necessary

Documentation & Knowledge Management

• Maintain up-to-date integration guides and FAQs
• Document common issues and their solutions
• Contribute to API documentation improvements
• Create video tutorials and walkthroughs as needed
  

Required Qualifications

Technical Skills

• Strong understanding of API integration concepts and best practices
• Experience with RESTful APIs and webhook implementations
• Proficiency in debugging API calls and response handling
• Knowledge of common programming languages (JavaScript, Python, etc.)
• Understanding of authentication methods (API keys, OAuth, etc.)
• Experience with payment processing APIs (preferred)

Communication Skills

• Excellent written communication skills
• Ability to explain technical concepts clearly to non-technical users
• Experience providing customer support in chat/messaging environments
• Strong problem-solving and analytical thinking abilities

Experience Requirements

• 2+ years of experience in technical support or API integration
• Previous experience with customer-facing technical roles
• Familiarity with Slack or similar collaboration platforms
• Experience with financial technology or payment processing (preferred)
  

Work Schedule & Coverage

• Coverage Requirements

  : 24-hour support coverage required

• Time Zones

  : Must be available during Indian business hours with flexibility for extended coverage

• Availability

  : Immediate start preferred

• Work Environment

  : Remote-friendly
  

What We Offer

• Competitive salary commensurate with experience
• Flexible working arrangements
• Opportunity to work with cutting-edge payment technology
• Professional development and learning opportunities