Vice President - Business Support

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

HSBC Technology India (HTI) powers global technology capabilities across HSBC’s strategic technology hubs. We deliver resilient, secure, and scalable solutions that enable the bank’s digital transformation and customer-focused innovation journey. Our India Tech Centers play a critical role in building the future of banking and require outstanding leadership talent to drive this vision.

The Opportunity:

The role holder shall be involved engaging with relevant external stakeholders, including Regulators, to enable Entity Governance and the Organization Brand proposition, in cyclical work pieces such as Annual Reporting and short-term initiatives and expected to possess some knowledge of financial budgeting, strategic planning, communication, and people management processes in the context of the HSDI they are located in.

In addition, the role holder supports the implementation of global strategy and governance and control framework within the HSDI remit including but not limited to:

Supports HR colleagues and Business/Function lines to assist with the effective execution of HR strategies. Manage & Measure overall vendor performance ensuring effective control & governance is in place

Customers / Stakeholders

• Partner with site line managers and leadership to manage HR service delivery
• Strong partnership with HR COEs and HSDI HR Leadership
• Promote the use of HR Delivery Services proactively dealing with any associated issues
• Ability to ensure policy alignment with legal standards and HSBC’s internal governance
• Statutory & Internal Compliance, ensure HSBC adheres to both internal compliance and external regulatory requirements
• Vendor Management, by establishing governance for managing third party suppliers and processes, with assessment and adequate mitigation of risk. To be accountable for developing an aligned approach to the distinct business service specific people strategies that leverages synergies and delivers a robust and consistent approach. This will entail understanding how the people requirements interlock with the HR specialist team(s).
• Work closely with the Site leadership and the senior HR resource at the site
• Engage with relevant external stakeholders, including Regulators, to enable Entity Governance
• Operational Effectiveness & Control, Employment Law & Compliance
• Managing day to day operational risks and advising on people risk related to business change initiatives, business strategies and individual cases
• Compliance to regulatory, and other local matters while operating to defined Global Standards

Implementation of transformational change

• Champion and embed best practice management and administrative procedures in own functional area
• Possessing a strong understanding of local employment law and knowledge of access to expert advice when require
• External labor authorities/regulators of the state
• Drive effective internal governance, reporting and solution delivery with low tolerance of underperformance and ensuring effective mitigating actions are defined, tracked and implemented.
• Engage with regulatory bodies and other Group functions as needed in a timely, open and transparent manner ensuring that HR remains compliant with Group requirements and standards.
• Ensure local adherence to the Global Payroll Standards, Legislative responsibilities. Payroll Risk & Control Library and Payroll Governance framework.
• Ensure compliance with Procurement Strategy, Policies and Procedures.
• Provide status reporting, governance and schedule control

Employee relations,

• Implement policies related to workplace behavior, ethics, and employee conduct.
• Monitor workplace trends and proactively address potential issues before they escalate.
• Deep understanding of grievance handling, disciplinary procedures, and performance management.
• Experience managing complex ER cases, including whistleblowing and investigations.
• Oversee investigations into employee complaints, misconduct, and grievances, ensuring fair and timely resolution.

Stakeholder Management

• Proven ability to influence and advise senior leaders, HRBPs, and legal teams.
• Skilled in navigating matrixed, multicultural environments.
• Communication & Coaching
• Excellent written and verbal communication for sensitive conversations and documentation.
• Ability to coach line managers and HR colleagues on ER best practices.
• Analytical & Strategic Thinking
• Use of data and trends to identify risks and recommend proactive solutions.
• Experience with ER dashboards, reporting, and insights for leadership.

Desirable Traits

• High emotional intelligence and discretion.
• Strategic thinker with a hands-on approach.
• Excellent written and verbal communication for sensitive conversations and documentation.
• Ability to coach line managers and HR colleagues on ER best practices.
• Analytical & Strategic Thinking
• Use of data and trends to identify risks and recommend proactive solutions.
• Experience with dashboards, reporting, and insights for leadership.
• Change Management
• Support for organizational changes like restructuring or offshoring, with a focus on
• Emotional Intelligence & Discretion
• High level of empathy, confidentiality, and professionalism when handling sensitive matters.

These skills are especially valued in HSBC’s global, fast-paced environment where HR leaders are expected to balance business needs with employee advocacy.

• Bachelors or Master’s degree in Human Resources, Business Administration, or related field.
• 12+ years of progressive HR experience, with significant exposure to employee relations.
• Deep knowledge of labor laws, regulatory compliance, and ethical workplace practices.
• Strong interpersonal, negotiation, and conflict-resolution skills.
• Experience leading cross-functional teams and managing change initiatives.
• Strong grasp of local labor laws and global regulatory frameworks.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.