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TL-Content Services-CuMoLa

TL-Content Services-CuMoLa

Cognizant

0 years

0 Lacs

Hyderābād

Posted:5 days ago| Platform: GlassDoor logo

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Skills Required

content linux support strategy flexibility service troubleshooting analyze development training documentation compliance integration communication adaptability technology certifications itil chat consistency mapping collaboration coordination evaluation unix networking software management scripting automation security

Work Mode

Remote

Job Type

Part Time

Job Description

Job Summary

Join our dynamic team as a Content Services Specialist where you will leverage your expertise in Linux and Desktop Support to enhance our remote IT operations. With a focus on content strategy you will play a crucial role in optimizing our content delivery processes. This hybrid role offers the flexibility of day shifts ensuring a balanced work-life experience while contributing to our companys growth and societal impact.

Responsibilities

Oversee remote desktop support operations to ensure seamless IT service delivery.
Provide technical assistance and troubleshooting for Linux-based systems.
Collaborate with team members to develop and implement effective content strategies.
Analyze and optimize content delivery processes to enhance user experience.
Communicate effectively in English to support diverse teams and stakeholders.
Monitor system performance and address any issues promptly to maintain operational efficiency.
Assist in the development of training materials and documentation for end-users.
Contribute to the continuous improvement of IT support processes and procedures.
Coordinate with cross-functional teams to align content services with organizational goals.
Ensure compliance with company policies and industry standards in all IT operations.
Utilize analytical skills to identify trends and recommend improvements in content services.
Support the integration of new technologies to enhance content delivery capabilities.
Participate in regular team meetings to discuss progress and share insights.

Qualifications

Demonstrate proficiency in Linux and remote desktop support.
Exhibit strong communication skills in English for effective collaboration.
Possess a foundational understanding of content strategy principles.
Show adaptability in a hybrid work environment with a focus on day shifts.
Display a proactive approach to problem-solving and process optimization.
Have a keen interest in leveraging technology to improve content services.
Be committed to contributing positively to the companys mission and societal impact.

Certifications Required

CompTIA Linux+ ITIL Foundation Certification

Multichannel Proficiency (Tickets, Chat, Calls etc)
Channel Expertise, Consistency and integration, Customer Journey Mapping, Tech Savviness, Collaboration and Coordination Evaluation Method:- Scenario Questions, Experience Review, Tool Proficiency System Administrator Operation Systems Expertise (OS: Windows Servers, Linux/Unix, Mac OS etc). Networking Knowledge, Hardware and software management. Scripting and automation, Security Fundamentals, Problem solving and Troubleshooting, End User Support and training Evaluation Method: Technical Tests, Experience Review, Scenario Questions Web Development Web development basic understanding and experience IT Technical Support and Troubleshooting/ Help Desk

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