Technical Writer

2,300 brands

The Role

What will you do at Fynd?

Product documentation & API guides

• Write comprehensive technical documentation for our AI SaaS products, including user manuals, API docs, SDK guides, and developer documentation.
• Break down complex AI and automation concepts into clear, digestible instructions for technical and non-technical users.
• Collaborate with engineers to document product architecture, workflows, and best practices.
• Ensure that all documentation is well-structured, easy to navigate, and up-to-date.
  

Knowledge base & learning resources

• Build and maintain help center articles, FAQs, and troubleshooting guides for end-users.
• Create step-by-step tutorials and product walkthroughs to enhance customer self-service.
• Work with the customer support team to develop clear, effective responses to common queries.
  

Marketing & product content support

• Assist in crafting product release notes, feature updates, and AI-driven automation use cases.
• Develop technical blog posts that highlight innovative applications of our AI-powered products.
• Work closely with the growth and content teams to ensure technical accuracy in marketing materials.
  

Process & content standardization

• Establish and maintain a consistent tone, style, and structure for technical documentation.
• Implement best practices for documentation processes, including version control and content updates.
• Optimize documentation for searchability, readability, and accessibility.
  

Must-Have

Some Specific requirements:

• 2+ years of experience in technical writing for SaaS, AI, or developer-focused products.
• Strong ability to translate complex technical concepts into simple, user-friendly content.
• Experience writing API documentation, developer guides, and product manuals.
• Familiarity with Markdown, API documentation tools (Swagger, Postman, ReadMe), and CMS platforms.
• Basic understanding of AI/ML concepts, automation, and workflow tools.
  

Nice-to-have

• Experience working with AI-driven SaaS products, APIs, and data automation platforms.
• Knowledge of programming languages (Python, JavaScript, or similar) to better understand developer needs.
• Familiarity with GitHub, JIRA, or other version control/documentation workflows.
• Experience with creating video tutorials, interactive documentation, or technical blog content.
  

What do we offer?

Growth

Flex University

Culture

Wellness