11439 Technical Support Jobs - Page 21

For more than 40 years, Accelya has been the industry s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Key Responsibilities: Incident Management & Escalation: Address and resolve incidents escalated from L1 support, ensuring timely and efficient resolution of complex technical issues. Maintain a clear communication loop with users and L1 support to provide updates on incident status. Advanced Troubleshooting: Perform in-depth analysis and troubleshooting of technical issues related to hardware, software, networking, and IT systems. Use diagnostic tools and logs to identify root causes and implement solutions. Service Request Fulfillment: Manage and fulfill service requests, including software installations, configurations, system updates, and user account management. Provide advanced technical assistance in areas like system integration, network configuration, and application support. Escalation to Higher Support: For unresolved or complex issues that require specialized expertise, escalate incidents to L3 support or relevant technical teams. Ensure proper documentation and follow-up. Knowledge Base Maintenance: Contribute to the knowledge base by documenting troubleshooting steps, solutions, and best practices. Regularly update knowledge articles to ensure they reflect the latest solutions and technologies. Root Cause Analysis: Participate in root cause analysis for recurring issues, and work to implement long-term solutions to prevent future incidents. Provide feedback and suggestions to improve the overall IT environment. Performance Monitoring: Monitor system performance and proactively address issues such as network outages, hardware failures, or system downtimes. Assist with preventative maintenance to ensure systems run smoothly. Customer Service & User Communication: Maintain a strong focus on customer service by providing timely and clear communication to end users regarding their incidents, status updates, and resolution. Ensure users understand the solutions provided. Collaboration with IT Teams: Collaborate with cross-functional teams (e.g., L1 support, infrastructure, network, and development teams) to resolve incidents efficiently and implement system improvements. Documentation & Reporting: Accurately document and close tickets in the service management system. Provide detailed updates on incident resolution steps, including any root causes, workarounds, and solutions. Process Improvement: Continuously improve support processes by analyzing incident trends and identifying areas for optimization. Suggest improvements to enhance support efficiency and user satisfaction. Qualifications: Education: Bachelor s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Experience: 2-4 years of experience in IT support, service desk, or technical support roles, with at least 1 year in L2 or higher support. Experience with complex system troubleshooting and incident resolution is required. Technical Skills: Strong knowledge of operating systems (Windows, macOS, Linux) and troubleshooting techniques. Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN). Proficiency in supporting enterprise-level software applications and cloud-based platforms (e.g., Office 365, G Suite, Salesforce). Experience with service management tools (e.g., ServiceNow, Jira, Zendesk). Experience with Active Directory, user account management, and group policies. Experience with remote support tools and diagnostic software. Knowledge of ITIL frameworks, particularly in incident and problem management. Soft Skills: Strong problem-solving skills with the ability to identify issues quickly and provide solutions. Excellent communication skills, both verbal and written, to explain complex technical issues to non-technical users. Strong attention to detail and the ability to document technical information accurately. Excellent customer service orientation with a focus on user satisfaction and effective issue resolution. Ability to work independently, manage multiple priorities, and function effectively in a fast-paced environment. Preferred: ITIL Foundation certification or other related IT service management certifications. Experience with cloud platforms such as AWS, Azure, or Google Cloud. Certifications such as CompTIA Network+, Microsoft Certified Solutions Expert (MCSE), or similar. Experience supporting virtual environments (e.g., VMware, Hyper-V). Knowledge of scripting languages or automation tools (e.g., PowerShell, Bash, Ansible) is a plus. What does the future of the air transport industry look like to youWhether you re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Job Description: As a Technical Specialist at Mapei India in Delhi, India, you will play a crucial role in providing technical support, troubleshooting, and maintaining high levels of customer service. Your responsibilities will include addressing technical inquiries, resolving issues efficiently, and ensuring that customer needs are met promptly. To excel in this role, you must possess strong analytical skills and troubleshooting abilities to identify and resolve technical problems effectively. Excellent communication and customer service skills are essential as you will be interacting with clients on a regular basis to provide technical assistance and support. Collaboration is key in our team-oriented environment, and you should be able to work effectively with colleagues to achieve common goals. Having relevant technical certifications or degrees will be advantageous, along with prior experience in technical support roles. A comprehensive understanding of building materials and the construction industry will further enhance your capabilities in this position. By staying updated on industry trends and advancements, you will be better equipped to address technical challenges and deliver optimal solutions to our customers. Join us at Mapei India and leverage your technical expertise to make a meaningful impact in our mission to provide eco-sustainable products and innovative solutions to the building materials sector.,

You will be responsible for developing your knowledge and skills by analyzing facts, making decisions independently, while keeping your supervisor informed as needed. It is important to adhere to Ticket Productivity goals and SLA/SLO requirements, resolving moderate to high complexity requests with consistent quality. You must have a clear understanding of customer business needs and provide accurate resolutions, as well as assist teammates proactively. Your duties will include providing technical support to customers through Cases, Live Chat, and Phone Support, troubleshooting problems, and optimizing software performance. Deliver outstanding customer service by responding timely, accurately, and proactively managing customer issues professionally. You will also be involved in training, consultation, and developing knowledge in various domain areas. Effective communication with the team, leadership, and customers is crucial, including asking probing questions based on active listening. Creating a positive team environment, demonstrating integrity, accountability, and flexibility, and assisting teammates with request resolutions are key aspects of this role. You are expected to attend meetings on time and prepared, make arrangements in advance if unavailable, and fulfill commitments consistently. The minimum requirements for this position include a Bachelor's degree or relevant experience in EHR/Software customer service or behavioral health agency equivalent to a High School diploma with at least 2 years of related experience. Please note that this position is located in Vadodara, Gujarat, and requires working in the US/Night shift. Qualifacts is an equal opportunity employer, promoting diversity and fostering an inclusive environment for all employees.,

As a Technician for Lifts and Escalators, you will be responsible for the installation, maintenance, and repair of elevators and escalators in various commercial and residential buildings in Saudi Arabia. With a minimum of 5 years of hands-on experience in this field, you will play a crucial role in ensuring the smooth operation and safety compliance of lift and escalator systems. Working with a reputable company, you will have the opportunity to contribute to a dynamic work environment and collaborate closely with the engineering team to meet quality standards. Your key responsibilities will include installing, maintaining, and repairing lifts and escalators, diagnosing system issues, conducting safety checks, providing technical support during upgrades, and responding to emergency breakdowns promptly. You will be expected to keep detailed records of maintenance activities and repairs, while also demonstrating your ability to troubleshoot both electrical and mechanical problems effectively. To excel in this role, you should possess a strong knowledge of lift and escalator systems, excellent communication skills, and the capacity to work well in a team setting with minimal supervision. A valid driver's license would be advantageous. In return for your expertise, you will receive a competitive salary of 2,000 SAR per month, along with benefits such as food, accommodation, transportation, and opportunities for career growth and development within the company. Additionally, you will enjoy working in a supportive and professional environment that values your contributions. If you meet the qualifications and are ready to take on this challenging yet rewarding position as a Technician for Lifts and Escalators, we invite you to apply for this full-time role and join our team in Saudi Arabia.,

About Robro Systems: Robro Systems is pioneering advancements in industrial quality control by developing AI-powered, camera-based inspection and monitoring solutions. Our systems enhance inspection accuracy beyond traditional manual methods, reducing error rates by over 95% and providing detailed insights into quality and productivity. We enable manufacturers to make data-driven decisions for improved efficiency and product standards. Job Summary: We are seeking a dynamic and customer-focused Sales and Application Engineer to join our team. The ideal candidate will possess a blend of technical expertise and sales acumen to provide exceptional service to our clients while driving sales initiatives. Responsibilities: - Provide technical support to clients and sales teams. - Conduct product demos and technical presentations. - Troubleshoot and resolve client issues. - Develop and maintain technical sales materials. - Collaborate with cross-functional teams to align sales strategies. Requirements: - Bachelor's degree in Engineering or a related field, or equivalent experience. - 2-3 years of experience in a technical support or sales engineering role, preferably in a similar industry (Automation Industry/Machine vision/FIBC). - Strong technical aptitude and problem-solving skills, with the ability to troubleshoot complex issues efficiently. - Excellent communication and interpersonal skills, with a customer-centric approach. - Proven track record of meeting or exceeding sales targets. - Flexibility to travel for client meetings or training sessions. - Proficiency in CRM software for managing client interactions and sales activities (Zoho CRM preferred). Benefits: - Career Growth. - Diverse Work Environment. - Balanced Work-life.,

As an Installation Trainee, you will be based in Chennai and natives are preferred for this position. Ideally, you should have a Diploma or B.E/B.Tech in Electrical Engineering. This role requires 0-1 years of experience. Your responsibilities will include gaining a basic knowledge of Electrical systems and wiring. You will also provide technical support as needed. If you meet the qualifications and are eager to learn and grow in the field of Electrical Engineering, we encourage you to apply for this opportunity.,

The main objective of this role is to maintain a robust, efficient, and user-friendly Primavera P6 environment that enables project planning, execution, and reporting. As a key member of the team, your responsibilities include administering the Primavera P6 environments, providing technical support to end users, implementing best practices, and ensuring data integrity. You will collaborate with management to evolve business reporting requirements and optimize workflows to enhance efficiency. Key Responsibilities: - Manage and administer Primavera P6 environments, including configuration and upgrades. - Support project controls and end users in troubleshooting issues promptly. - Provide technical support and training to empower users to leverage Primavera P6 effectively. - Develop and implement best practices for Primavera P6 usage and administration. - Collaborate with stakeholders to evolve business reporting requirements and update reporting templates. - Optimize workflows, enhance efficiency, and promote standardized processes. - Ensure data integrity and accuracy within Primavera P6 through regular audits. - Stay updated on the latest Primavera P6 updates and industry trends. - Identify areas for improvement and propose innovative solutions. - Perform other duties as required. Minimum Qualifications: - Education: Bachelor's degree in Engineering or Construction Management. - Experience: 4+ years of experience in Primavera P6 Administration and maintenance. Skills Required: - Proven experience as a Primavera P6 administrator or similar role. - In-depth knowledge of Primavera P6 software. - Working knowledge of Enterprise Project Portfolio Management suite of tools (Primavera). Preferred Qualifications: - Excellent written and oral communication skills. - Strong teamwork and collaboration skills with the ability to work well in fast-paced environments. Travel Requirement: 0% Background Check and Drug Testing Information: Background checks, including criminal, employment, education, licensure, credit, and motor vehicle when applicable, may be required for certain positions. Drug testing may also be conducted for designated positions. Background checks are typically conducted post-offer of employment in the United States. Agency Disclaimer: CDM Smith Inc. and its divisions and subsidiaries reserve the right to require background checks and drug testing for designated positions. This is a full-time, regular employment opportunity under the COR business unit at CDM Smith.,

Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Consulting with the software development team, internal users. Required Candidate profile Advanced knowledge of front-end and back-end programming languages, such as C++, Javascript, Python, and Ruby. Ability to manage code migration, document configuration changes, and monitor performance Perks and benefits Flexible Work Arrangements.

You will join blueBriX, an innovative digital health company committed to streamlining the healthcare ecosystem through cutting-edge technology. By seamlessly integrating technology into existing workflows, we empower healthcare providers, engage patients, and revolutionize health outcomes. Our approach leverages real-time data dashboards, predictive analytics powered by Gen AI, and patient engagement tools, all aimed at enhancing clinical decision-making, operational efficiency, and patient satisfaction. At blueBriX, we prioritize innovation and tangible results, striving to build a connected healthcare ecosystem that drives cost savings and enhances quality of care. As a full-time Customer Service Support Manager based in Kochi, you will play a pivotal role in overseeing daily customer service operations to ensure the highest levels of customer satisfaction and support. Your key responsibilities will include managing a team of support agents, addressing technical support issues, analyzing customer service data, and devising strategies to enhance the overall customer experience. This role demands strong leadership qualities, problem-solving abilities, and effective communication skills to deliver end-to-end (L1 to L3) customer service excellence while adhering to Service Level Commitments. You will be the primary point of contact for strategic clients, representing the product and delivering top-notch product service support. To excel in this role, you should possess: - Proficiency in Customer Satisfaction and Customer Service skills - Expertise in Customer Support and Technical Support - Client Management capabilities pertaining to customer support services - Analytical Skills for evaluating customer service data and performance metrics - Outstanding leadership and team management acumen - Experience in ticket tracking, reporting, and SLA Management - Strong verbal and written communication skills - Willingness to work on-site in Kochi - Prior experience in the healthcare technology sector is advantageous - A Bachelor's degree in Business Administration, Management, or a related field If you are passionate about driving customer service excellence, leading a dynamic team, and making a tangible impact in the healthcare technology domain, we invite you to join blueBriX as a Customer Service Support Manager.,

As an integral member of the team, you will be responsible for supporting the overall operation of the plant and machinery, providing advanced technical assistance. Your role will involve overseeing the supervision of plant activities, machinery operations, maintenance tasks, vehicle routing, and quality control measures. Additionally, you will manage the performance and scheduling of production maintenance activities, while also supervising hourly personnel and drivers. In this position, you will be required to follow a specific recipe for producing concrete, ensuring precise quantities of each ingredient are mixed to meet the company's and customer's specifications. It is essential to maintain the plant in optimal condition and ensure that all equipment is properly maintained. Furthermore, you will be tasked with managing stock levels of raw materials, machinery, and parts to support efficient plant operations. To excel in this role, you must demonstrate proficiency in organizing production schedules effectively and coordinating staff and drivers efficiently. Your ability to maintain high operational standards and ensure timely production will be crucial for the success of the plant. This is a full-time position with a day shift schedule. The ideal candidate will have a minimum of 5 years of relevant work experience. The work location is on-site, and the application deadline is 11/03/2025, with an expected start date of 26/03/2025.,

As a Support Engineer at Precisely, you will play a crucial role in driving solutions to complex issues and developing unique strategies to ensure our customers" success. Your expertise will be relied upon by our customers to optimize their Precisely Data Integration investments, encompassing Precisely products and Sterling B2B Integrator. Your strong problem-solving abilities, technical proficiency, effective communication skills, and innovative thinking will be essential in this position. You will be responsible for delivering top-notch technical support through various channels such as phone, email, and remote desktop connections. Meeting SLA requirements, providing timely updates to stakeholders, and meticulously documenting critical information are among your key responsibilities. Resolving issues promptly and efficiently to guarantee customer satisfaction, investigating and resolving complex problems across diverse platforms and software systems, and identifying the root cause of issues within different components will be part of your daily tasks. Continuous learning and knowledge sharing within the team, creating comprehensive internal and external documentation, debugging, and recommending solutions to enhance products are integral parts of your role. You will also be expected to work periodic weekend shifts for on-call support. To excel in this role, you should hold a Bachelor's or Master's degree in Computer Science or a related field. Exceptional communication skills, strong analytical abilities, self-motivation, and a keen interest in learning new technologies are essential qualities. Your understanding of software design principles, database management systems, network design principles, debugging techniques, and distributed computing will be highly valued. Experience or knowledge in technologies such as Syncsort Connect, Sterling B2B Integrator, UNIX/Linux administration, database systems, cloud services, and distributed computing will be advantageous. Familiarity with debugging tools, system utilities, and performance monitoring tools will also be beneficial. If you are enthusiastic about tackling challenging problems, have a thirst for learning, and possess the technical acumen required to excel in a dynamic support engineering role, we invite you to join our team at Precisely and be part of a global organization committed to excellence and innovation.,

The Analytical Product Specialist role provides technical expertise and support to customers and internal teams, focusing on India and extending to the APAC region. You will be responsible for both pre-sales and post-sales support, utilizing in-depth knowledge of Biotage analytical product lines to ensure customer satisfaction, product adoption, and business growth. You will be based in Hyderabad, Bengaluru, Mumbai, or Ahmedabad, with key responsibilities including: Technical Support: - Deliver pre- and post-sales technical and applicational support on Biotage's analytical sample preparation to customers, distributors, and internal teams in India and APAC. Customer Relations: - Establish strong relationships with key customers by offering tailored solutions. - Conduct product demos, seminars, and workshops. - Provide support to sales during customer visits and presentations. Sales Support: - Assist the sales team with product positioning and competitive differentiation. - Support regional sales strategies, identify new business opportunities, and offer market insights. Market Research & Feedback: - Stay updated on industry trends and competitor products. - Gather customer feedback to drive product improvements and R&D efforts. Education Qualifications & Experience: - Possess a Masters or PhD in Analytical Chemistry (PhD preferred) with a strong understanding of sample preparation and LC-MS/MS techniques. Experience: - Demonstrate proven experience in analytical workflows, with at least 5 years in technical support or as a product specialist in the analytical chemistry industry, or equivalent hands-on technical experience. Skills: - Showcase a strong technical problem-solving ability. - Exhibit excellent communication and presentation skills. - Display willingness to travel frequently in India and APAC. Travel: - Expect frequent travel within India and occasionally across APAC. Languages: - Fluency in English is a must; proficiency in regional languages is considered a plus.,

As a Customer Care Executive for the L2 process at the Escalation Desk in Indore, you will be required to have a GRADUATION qualification. Excellent communication skills are crucial for this role. With at least 1 year of BPO experience, you will be responsible for handling customer escalations effectively. You will be offered a salary ranging from 26K CTC to 28K CTC for this full-time, permanent position. The job comes with 6 days of work per week, including rotational shifts and a designated Week Off. The ideal candidate must be willing to work in a rotational shift environment. A Bachelor's degree is a mandatory requirement for this role. Preferred candidates should have at least 1 year of experience in technical support and a total work experience of 1 year. If you are passionate about providing exceptional customer service and have the necessary qualifications and experience, we encourage you to apply for this challenging yet rewarding position at our Escalation Desk in Indore.,

Job Title: Customer Sales Representative Job Type: Full-Time Experience: 0 - 3 Years Shift Timing: 09 PM to 06 AM (US Shift) Location: Quantum building,C-03 , Sector 03 - Noida 201301 Roles & Responsibilities: Handle inbound and outbound customer queries via phone, email, and chat. Provide excellent customer service by resolving issues efficiently and professionally. Assist customers with product/service inquiries, troubleshooting, and account-related concerns. Maintain a high level of product knowledge to offer accurate information. Document customer interactions and escalate complex issues to the appropriate team. Ensure timely follow-ups and maintain service level agreements (SLAs). Collaborate with internal teams to improve customer satisfaction and resolve complaints. Key Skills: Strong communication skills (verbal & written). Problem-solving and active listening abilities. Ability to work in a fast-paced environment. Familiarity with CRM tools and customer service software is a plus. Patience and empathy in handling customer concerns. Multitasking and time management skills. Interested candidates can visit our office around 8:30 pm onwards #freshers with excellent communication skill are also welcomed #immediatehiring #immediate joiners

JOB PROFILE SUMMARY: Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third party vendor products utilized in the customers application/systems. COMPLEXITY/CONTRIBUTION: Incumbents are gaining exposure to some of the complex tasks within the job function. Has mastered most of the basic job duties. INDEPENDENCE: Incumbents are still occasionally directed in several aspects of their work. However more straightforward tasks are accomplished without assistance. SKILLS/EXPERIENCE: General proficiency with tools, systems, and procedures required to accomplish the job. May need to consult with Sr./Specialist staff members on some technical issues.

Take responsibility of technical intervention on site, include installation, training ,repairing , maintenance , technical support, at related operations , to keep machines running in end-user Contact customer and supply necessary support, to build & maintain good customer relationship Supply necessary/possible support to sales and dealers team to direct push sales business Pass the technical training and test , keep and improve personal technical skill ,to maintenance high quality service to customer Take care of billing and invoice , AR collection related to routine service event, control personal cost, achieve personal finance target Manage personal inventory management include spare parts and tools Execute technical task appointed by team leader Learn and use technical management system to ensure correct and complete data input

Take responsibility of technical intervention on site, include installation, training ,repairing , maintenance , technical support, at related operations , to keep machines running in end-user Contact customer and supply necessary support, to build & maintain good customer relationship Supply necessary/possible support to sales and dealers team to direct push sales business Pass the technical training and test , keep and improve personal technical skill ,to maintenance high quality service to customer Take care of billing and invoice , AR collection related to routine service event, control personal cost, achieve personal finance target Manage personal inventory management include spare parts and tools Execute technical task appointed by team leader Learn and use technical management system to ensure correct and complete data input

The ideal Escalation Engineer is passionate about technology and customers. A true problem solver, the Escalation Engineer will take personal ownership in seeing a problem through to resolution. You will understand IT environments across heterogeneous operating environments. You will be comfortable speaking with security, engineering, sales, as we'll as customer operation teams. Candidates must have a broad and advanced technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a fast paced, high growth, learning environment. Additional Locations: India Bangalore/India Remote What you'll Do: Willing to work as a part of a high calibre small team and make a difference. Be the voice of our customers. Be a Technical Leader within our business. Perform as an escalation point within the Support Team. Investigate, troubleshoot, debug, and resolve our clients most challenging and critical technical issues. Work closely with Development Engineering teams to drive effective solutions for customer found issues. Provide updates to Management and field teams on critical escalations. Train and mentor engineers in the Support Team to improve our technical capabilities. Ensure readiness to support new product releases. What you'll Need: 5+ years experience working within a Technical Support team including in an escalation role which directly supports Enterprise customers. Proven experience in supporting NGSIEM technologies preferably in an escalation role in a Support team. Highly experienced using search technology to assist in complicated debugging. Proven experience debugging and troubleshooting problems on REST and GraphQL APIs. Proven ability to debug and troubleshoot from browser HAR files to SaaS cloud services. Experience in Security including Exposure Management, Asset Management, Vulnerability Management, EDR. Good architectural understanding of modern cloud environments and the infrastructural components used (Cassandra, Kafka, Opensearch, Elastic stack, Redis, ) Ability to read and understanding code written in common programming languages used within cloud environment and/or with SDKs; example: Python, GoLang, Powershell, bash. Operational understanding of networking devices such as Routers, Switches and Firewalls, load balances, etc Proven skills in mentoring other engineers to grow the technical capabilities of the team Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental we'llness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe

The position will involve working with a very experienced physical design team and is responsible for delivering the physical design of blocks/tiles to meet challenging goals for frequency, power and other design requirements for AMD next generation chips in a fast-paced environment on cutting edge technology. THE PERSON: Engineer with good attitude who seeks new challenges and has good analytical and communication skills. Candidate needs to have the ability and desire to learn quickly and should be a good team player. KEY RESPONSIBILITIES: Implementing RTL to GDS2 flow Handling Floor-plan, Physical Implementation of Power-plan, Synthesis, Placement, CTS, Timing Closure, Routing, Extraction, Physical Verification (DRC & LVS), Crosstalk Analysis, EM/IR, Formal Equivalence Handling different PNR tools - Synopsys Fusion Compiler, ICC2, Design Compiler, PrimeTime, StarRC, Mentor Graphics Calibre, Apache Redhawk, Cadence Genus, Innovus Provide technical support to other teams PREFERRED EXPERIENCE: 5-7 years of professional experience in physical design, preferably ASIC designs. Experience in automated synthesis and timing driven place and route of RTL blocks for high speed datapath and control logic applications. Experience in automated design flows for clock tree synthesis, clock and power gating techniques, scan stitching, design optimization for improved timing/power/area, and design cycle time reduction. Experience in floorplanning, establishing design methodology, IP integration, checks for logic equivalence, physical/timing/electrical quality, and final signoff for large IP delivery Strong experience with tools for logic synthesis, place and route, timing analysis, and design checks for physical and electrical quality, familiarity with tools for schematics, layout, and circuit/logic simulation Versatility with scripts to automate design flow. Strong communication skills, ability to multi-task across projects, and work with geographically spread out teams Strong analytical/problem solving skills and pronounced attention to details ACADEMIC CREDENTIALS: Bachelors or Masters degree in computer engineering/Electrical Engineering

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.

Provides advanced technical support, including comprehensive troubleshooting and escalation support, ensuring accurate diagnostics and resolutions while strictly adhering to regulatory guidelines and safety protocols. Conducts in-depth diagnostics and repairs on complex medical devices, ensuring minimal downtime and optimal performance to meet the critical needs of healthcare providers and patients. Understands implications of work, makes recommendations for solutions, and utilizes experience and in-depth knowledge to complete a wide range of tasks in resourceful and effective ways. Exercises within established procedures, utilizes specialized skills to perform in-depth analysis of assigned tasks, identifying key issues and patterns and resolves moderately complex problems to drive results. Executes thorough pre-visit preparation, ensuring that all necessary parts, tools, and diagnostic information are available to achieve resolution in first visit and enhance customer satisfaction. Handles customer escalations and complaints by following established processes, ensuring accurate information capture, timely resolution, and maintaining high levels of customer service. Takes initiative with medium to high technical complexity support tasks, making informed decisions within defined frameworks to deliver effective solutions and improve device functionality. Engages actively in continuous improvement initiatives, sharing complex solutions and technical knowledge to enhance service quality, efficiency, and team performance. Provides technical mentorship and guidance to junior technicians, sharing expertise, best practices, and technical procedures to improve overall team capabilities and service outcomes. Collaborates with cross-functional teams and the wider organization to identify opportunities for sales or value-added services, supporting business goals and enhancing customer relationships. Minimum required Education: B.E. or B.Tech Minimum required Experience: Minimum 4 years of experience in IT, Network Diagnosis, System Connectivity, Remote Service within Engineering, Medical, Diagnostic Imaging service environment or Electromechanical Industries or Science related environment or equivalent. Preferred Education: Associate Degree in Biomedical/Electronics or related field or equivalent combination of education and experience; Preferred Experience: Minimum 4 years of experience in IGT/MRI/CT (Diagnostic Imaging) service environment or minimum 4 years of experience in Electromechanical industries. with OEM experience preferred, Preferred Skills: Troubleshooting Documentation & Reporting Continuous Improvement Product Installation Product Repair & Maintenance IT Networking Regulatory Requirements Engineering Fundamentals Remote Support Tools & Techniques

Support Engineer in DEP leads their Supporting engineering team in identifying opportunities to innovate based on tickets that the team receives. They mentor and coach junior support engineers. They assist in maintaining the productivity levels of their team through automation and refinement of processes Some of the key job functions Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services Work on operations and maintenance driven coding projects, primarily in Java, python, or shell scripts, and AWS technologies Software deployment support in staging and production environments Develop tools to aid operations and maintenance System and Support status reporting Ownership of support for one or more payment products or components Customer notification and workflow coordination and follow-up to maintain service level agreements Work with dev team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set 2+ years of software development, or 2+ years of technical support experience Experience troubleshooting and debugging technical systems Experience in Unix Experience scripting in modern program languages Experience in cloud computing, preferably in AWS Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining hardware & software RAID Experience with REST web services, XML, JSON