9937 Technical Support Jobs - Page 19

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to support organizational goals. You will engage in problem-solving discussions and contribute to the overall success of the projects you are involved in, ensuring that the applications you develop are user-friendly and efficient. Roles & Responsibilities:a Provide routine support and maintenance for assigned non-Epic clinical and business applications in both production and non-production environments.b Assist with application implementation, upgrades, and testing phases, ensuring system reliability and accuracy.c Support end-users by troubleshooting application issues, resolving errors, and providing coaching or consulting as needed.d Collaborate with clinical and operational teams to understand workflows and identify opportunities for system improvements and efficiencies.e Participate in training sessions, develop training materials, and support end-user education to enhance application adoption and effective use.f Manage system configurations such as user accounts, security settings, preference lists, and other application-specific setups.g Monitor system performance, error queues, alerts, and batch jobs, taking corrective actions or escalating issues as necessary.h Support compliance with audit and security requirements related to the applications.i Handle service requests, change requests, and new build deployments as part of ongoing application management.j Participate in on-call rotations to provide timely support for critical issues outside regular hours.k Work closely with IT teams and vendors to coordinate fixes, upgrades, and enhancements. Professional & Technical Skills: a Experience supporting clinical or healthcare-related applications outside of Epic systems.b Problem-solving and troubleshooting skills with the ability to investigate and resolve technical issues.c Good communication skills to interact effectively with clinical staff, IT teams, and vendors.d Familiarity with healthcare workflows and terminology is beneficial to understand user needs and system impact.e Ability to work independently and as part of a multidisciplinary team.f Hands on experience of Servers, Network, Security, Vulnerabilities & Remediation, Disaster Recoveryg Experience with system testing, configuration, and documentation.h Previous experience in healthcare IT or clinical informatics roles supporting non-Epic applications.i Knowledge of specific healthcare applications such as Practice Management systems, Electronic Medical Records (EMR) other than Epic, Learning Management Systems (LMS), or other ancillary clinical systems.j Familiarity with compliance and security standards in healthcare IT. Additional Information:Ready to work in shifts/weekends on Rotational basis Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your day will involve collaborating with team members to perform maintenance and enhancements, ensuring that the applications meet the evolving needs of users while adhering to best practices in software development. You will also be responsible for troubleshooting issues and implementing solutions that enhance the overall functionality and performance of the applications. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to foster their professional growth and development.- Continuously evaluate and improve development processes to enhance team efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system performance tuning and optimization.- Experience with database management and administration.- Familiarity with cloud computing environments and services.- Knowledge of security best practices in application development. Additional Information:- The candidate should have minimum 5 years of experience in SAP Basis Administration.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Backup and Recovery Systems Good to have skills : NetWorker Backup AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products. You will work remotely and onsite to configure services running on various platforms. Your role includes providing hardware/software support, implementing technology at the operating system-level, and troubleshooting at L1 and L2 levels. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Ensure smooth functioning of production and development systems- Perform regular maintenance and updates on software products- Troubleshoot and resolve hardware and software issues- Configure services on various platforms- Implement technology at the operating system-level- Collaborate with vendors and brands for software solutions- Provide L1 and L2 level troubleshooting support Professional & Technical Skills: - Must To Have Skills: Proficiency in Backup and Recovery Systems- Good To Have Skills: Experience with NetWorker Backup Administration- Strong understanding of backup and recovery systems- Experience in configuring and managing backup solutions- Knowledge of data protection and disaster recovery- Familiarity with backup software and tools- Ability to troubleshoot backup and recovery issues- Knowledge of server and network areas Additional Information:- The candidate should have a minimum of 7.5 years of experience in Backup and Recovery Systems- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education

Skill required: Backoffice - Service Desk Non-Voice Support Designation: Utility Bill New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Program Control Services Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of application support processes to improve efficiency.- Document and maintain records of issues and resolutions to build a knowledge base for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Program Control Services.- Strong analytical and problem-solving skills to diagnose and resolve software issues.- Experience with application monitoring tools to ensure system performance.- Familiarity with scripting languages to automate routine tasks.- Ability to work collaboratively in a team environment and communicate effectively with stakeholders. Additional Information:- The candidate should have minimum 2 years of experience in Program Control Services.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Oracle Weblogic Application Server Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that all configured services operate smoothly across different platforms. You will engage in both remote and onsite support, focusing on hardware and software solutions while adhering to established operating models and processes. Your role will also include troubleshooting at both basic and intermediate levels, ensuring that systems remain operational and efficient. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Weblogic Application Server Administration.- Strong understanding of server and network management.- Experience with troubleshooting and resolving technical issues.- Familiarity with operating system-level implementations.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have minimum 7.5 years of experience in Oracle Weblogic Application Server Administration.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OS Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing technical support to end-users. Roles & Responsibilities:Perform IPL/HMC operations and system maintenances. Handle system breakdowns - Emergency IPL, DumpsIdentify & report risks to SLAs and engage stakeholdersMonitor System performance, software, disk/tape utilization Professional & Technical Skills: Expertise with batch scheduling tools - particularly in CA-ESP tool. Good to have experience with other scheduling tools like TWS/OPC, CA-7, or Control-M Experience to work with Spool management tools, system monitoring and automation tools Expertise & knowledge to perform IPL and knowledge of HMC operations Experienced to support Production/LIVE environment in 24x7 support model -Determination and PersistenceAbility to Work in Harmony with Co-WorkersWillingness to improvise knowledge and add to skills Additional Information:- The candidate should have a minimum of 2 years of experience in IBM z/OS.- This position is based at our Bengaluru office.- A 15 years full-time education is required.Extensive hands-on experience in Console Operations and Batch job scheduling using CA ESP tool Qualification 15 years full time education

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation New Associate Qualifications: Any Graduation Years of Experience: 0-1year About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve Good Customer Support Experience preferred with good networking knowledge Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve Good Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Integration and Management (SIAM) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to troubleshoot and resolve system issues.- Document troubleshooting steps and solutions for future reference.- Provide training and guidance to junior team members.- Stay updated on emerging technologies and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Management (SM).- Strong understanding of ITIL framework.- Experience in IT service management tools like ServiceNow.- Knowledge of network protocols and configurations.- Hands-on experience in system administration.- Good To Have Skills: Experience with ITIL certification. Additional Information:- The candidate should have a minimum of 4 years of experience in Service Integration and Management (SIAM).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities -Provide L2 Network Support and troubleshooting-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999-Flexibility towards working on shifts.-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.-Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory----Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto-Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills----Knowledge on Cloud Technology-Knowledge on Scripting-Knowledge on Wireless Technology-SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills.-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards work-Ability to work as Team-Work independently with minimal assistance Additional Information -Certification on Cloud Technology Education:Any Degree or 3 Year Diploma Qualification 15 years full time education

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Hindi - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : BEBTech in any technologyShould be completed 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities:- Provide technical support to clients, acting as the ongoing interface between the client and the system or application.- Accurately define client issues and interpret and design resolutions based on deep product knowledge.- Utilize exceptional communication skills to keep world-class systems running smoothly.- Collaborate with cross-functional teams to ensure the timely resolution of client issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with other desktop management tools and technologies.- Strong understanding of system and application architecture.- Experience with troubleshooting and problem-solving techniques.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft Windows Desktop Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful technical solutions.- This position is based at our Chennai office. Qualification BEBTech in any technologyShould be completed 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve software issues.- Collaborate with cross-functional teams to address system challenges.- Develop and implement software solutions to enhance system performance.- Provide technical support and guidance to end-users.- Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in EPIC Systems.- Strong understanding of software troubleshooting methodologies.- Experience in system monitoring and performance optimization.- Knowledge of database management and SQL queries.- Familiarity with ITIL framework for service management. Additional Information:- The candidate should have a minimum of 2 years of experience in EPIC Systems.- work from office is mandatory for all working days- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on configured services running on various platforms within defined operating models and processes, including hardware/software support and technology implementation at the operating system-level. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to address system and software problems.- Maintain accurate documentation of technical support activities.- Implement best practices for system maintenance and troubleshooting.- Provide training and guidance to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow.- Good To Have Skills: Experience with ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Knowledge of incident, problem, and change management.- Experience in system administration and configuration management.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Test Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with different teams to troubleshoot problems, ensuring that systems operate smoothly and efficiently, and contributing to the overall success of the organization by maintaining high service standards. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Test Management.- Strong analytical and problem-solving skills.- Experience with software testing methodologies and tools.- Ability to work collaboratively in a team environment.- Familiarity with issue tracking and project management software. Additional Information:- The candidate should have minimum 12 years of experience in Test Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a voice Support Agent, you will be responsible for providing high-quality, real-time customer service via voice. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Ensure effective communication with clients for issue resolution.- Implement best practices for service desk management.- Analyze system or application issues and provide timely resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong problem-solving skills.- Excellent communication and interpersonal abilities.- Ability to work under pressure and meet deadlines.- Good To Have Skills: Experience with ITIL framework. Additional Information:- The candidate should have a minimum of 12 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Kubernetes Good to have skills : Microsoft Azure Container Infrastructure, DevOpsMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels, ensuring smooth operations and resolving any issues that arise. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure smooth operations and maintenance of production and development systems.- Configure services on various platforms.- Implement technology at the operating system-level.- Troubleshoot issues at both basic and intermediate levels. Professional & Technical Skills: - Must To Have Skills: Proficiency in Kubernetes.- Good To Have Skills: Experience with DevOps, Microsoft Azure Container Infrastructure.- Strong understanding of statistical analysis and machine learning algorithms.- Experience with data visualization tools such as Tableau or Power BI.- Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms.- Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information:- The candidate should have a minimum of 5 years of experience in Kubernetes.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utilizing your expertise in Service Desk Management. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities:- Provide exceptional technical support to clients, utilizing your expertise in Service Desk Management.- Accurately define client issues and design effective solutions based on deep product knowledge.- Maintain exceptional communication skills to keep our world-class systems running.- Collaborate with cross-functional teams to ensure timely resolution of client issues.- Stay updated with the latest advancements in Service Desk Management and related technologies. Professional & Technical Skills: - Must To Have Skills: Expertise in Service Desk Management.- Good To Have Skills: Knowledge of ITIL framework and related technologies.- Strong understanding of client issue resolution and product knowledge.- Experience in collaborating with cross-functional teams.- Solid grasp of the latest advancements in Service Desk Management and related technologies. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office. Qualification Bachelor Degree

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead continuous improvement initiatives within the team.- Develop and implement best practices for application support.- Mentor junior team members to enhance their skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in EPIC Systems.- Strong understanding of system architecture and integration.- Experience in troubleshooting and resolving complex technical issues.- Knowledge of ITIL framework for service management.- Hands-on experience in incident management and problem resolution. Additional Information:- The candidate should have a minimum of 7.5 years of experience in EPIC Systems.- work from office is mandatory for all working days- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Dynatrace APM Good to have skills : Dynatrace AdministrationMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve application performance issues, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance metrics, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor application performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Dynatrace APM.- Good To Have Skills: Experience with Dynatrace Administration.- Strong analytical skills to diagnose and resolve application issues.- Familiarity with performance monitoring tools and techniques.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 5 years of experience in Dynatrace APM.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Linux Good to have skills : Splunk, Reporting Analytics, Security Risk AssessmentMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Responsible is for running vulnerabilities reports to make sure all as per standards, analyze reports, score level wise, figure out what is causing vulnerabilities and drive to resolutionsee what is patched, not patched, working with global team to get patching doneMonitor all server globally from the vulnerability and patching point of viewWorking close with the Cyber Security Team as well as the Hosting TeamNo Windows/Linux or server admin role neededExcel Skills are good Responsible for running vulnerabilities reports to make sure standards for vulnerability/patch resolution for our server environment globally is met. To run, review and analyze vulnerability reports level wise and figure out reason causing vulnerabilities Monitor all server and components globally from the vulnerability and patching point of view (environment health). Working close with the Cyber Security Team as well as the Hosting Team to make all patching is in place.Splunk user to run vulnerability/patch reportsAttend weekly CAB meeting for patch approvals Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform patching and vulnerability management- Responsible for team decisions- Engage with Cyber Security Team as well as the Hosting Team to make all patching is in place. Professional & Technical Skills: - Must To Have Skills: Proficiency in patching and vulnerability management- Good To Have Skills: Excel reporting and dashboard management Additional Information:- The candidate should have a minimum of 5 years of experience in patching and vulnerability management- This position is based at our Hyderabad office- A 15 years full time education is required Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing solutions for both remote and onsite environments, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on delivering high-quality support to enhance system performance and reliability. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management.- Strong understanding of server and network management.- Experience with troubleshooting hardware and software issues.- Familiarity with operating system-level implementations.- Ability to work with various software solutions and vendors. Additional Information:- The candidate should have minimum 5 years of experience in Infrastructure Service Management.- This position is based in Kolkata.- A 15 years full time education is required. Qualification 15 years full time education